Trawick International Travel Insurance Reviews

Trawick has been very difficult to deal with. It seems as if no one knows the process. I’ve been told different things by different employees. I’m still waiting for a response to an email from a claims person asking if the received my claim. So far, I’m still waiting. This is a very small claim I can’t imagine the delays they would put in place for a large claim. I’m very sorry I paid them to handle my cruise insurance.

Trawick was an unsatisfactory and disappointing experience.
Their link does not work for putting in claims, on line.

When that did not work, I called and got their email; I filed 2 separate medical and photo copied all receipts.
it is over 10 days now; I have had no response or acknowledgement of my email, nor a claim number.

Your help in claiming reimbursement for my medical expenses would be most helpful.

Azra lemp md

Waiting to see since claim has been filed. It's been on 7 days since I filed claim. I have heard nothing so far.

I couldn’t travel. Filed a claim. It has been six weeks and didn’t get the money.

I filed a claim with Trawick Jan 7. Took about 4 weeks to get a claim number. I called them twice they are still working on my claim. 2 months later. I am not claiming much but after I sent in all the documents it should not take that long. I hope it’s resolved soon. Thank you for your help!

Submitting the claim has been aggravating as their documentation demands are unclear and excessive. Also, they said 15 days to review, then 30, then up to 60, and now 20. It's been over a month and no settlement yet.

Surego is reviewing my claim now. After purchasing cruise tickets and getting insurance my wife was diagnosed with stage 4 pancreatic cancer. We didn’t do the cruise and I notified them. My wife passed 2/18/25. Waiting to hear from Surego. Any help or suggestions is welcomed.
Best Regards,
James Stringfield

I file my clain over 30 days ago. I only heard from them because I called the claims department. There has been no communication otherwise. They said it could be up to 60 days because they were busy. I kind of feel that is not a reasonable timeline. Especially with no communication. We were unable to go on our 45 day trip due to illness. It is pretty strait forward and should be resolved quickly. I have Dr note stating I was unable to travel. Much of my expences were reimbursed because we canceled before our trip and with my doctors note much was returned immediately. It is only the insurance portion that I am waiting on. Next time I travel I'll probably use a different company.

I spoke with the agent who was very helpful and gave me another number to make my claim. This number was very helpful and told me the details and sent me an email. The link online for filling was ok but not all of the drop downs related to my issue. I filled out everything and uploaded the files but was then emailed a few days later to provide the files again. I have provided this and am now waiting for the outcome of the claim.