Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
291,185
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AVG. MONTH
607
Total Reviews
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SINCE 2012
3,747
Detailed Rating
Customer Service Before Trip
4.28/5
Customer Service During Trip
3.49/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,747 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2143
  • 4
    701
  • 3
    404
  • 2
    163
  • 1
    308
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  • Trawick International policy: Safe Travels International Cost Saver excl US

    Purchasing the policy was easy and clean. Filing a claim was straight forward: I sent an email, received forms, and filled them out and mailed them, tracking provided, to the address stipulated. However, that's where things stopped and my insurer started putting up barriers. Even though all materials requested: medical questionnaire, doctor's statements, clinic statements and all doctor and clinic receipts were provided, I keep getting requests for an additional medical questionnaire. I would like this claim resolved before I re-up this month. I will re-up as soon as this is resolved.

    mark pentilescu from OR
    Review Received: June 11, 2017
    Was this review helpful?
    11 out of 12 people found this review helpful
    Response from Trawick International

    Mark, GBG needs the accident questionnaire filled out because you did not give details in the claim form nor in the medical records about how you were injured the medical accident form you sent back was blank. Once you have answered the questions on the form the rest of the process should go smoothly. They are waiting on you as of today 6/12/17. If I can be of assistance please do not hesitate to contact me directly.

    Jane Pennington
    Trawick International
    888-301-9289

    Squaremouth

    Thank you for posting a review of Trawick International.

    We apologize for your negative experience.

    A member of our Zero Complaint Team will contact you to discuss this further.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

    Trawick International policy: Safe Travels International excl US

    I would love to provide more feedback once this claim is complete, but at this point, two months after I expected to be refunded for trip interruption, I still have not seen a refund.

    Sarah from WA
    Review Received: October 26, 2016
    Was this review helpful?
    24 out of 25 people found this review helpful
    Response from Trawick International

    h, that you for submitting a review. GBG just received the required documents to complete your claim on 10/17 which is just 11 days ago. Once they had the complete file they needed to have the documents translated to English which took a little more time than usual. Your claim now been processed and you should receive reimbursement for eligible expenses within 10-15 business days.

    Trawick International policy: Safe Travels USA Trip Protection

    I was distressed several times with getting sick on this overseas trip. I am so thankful for Jane Pennington and her expertise in handling my claim. What a lovely incredible woman she is.
    I recommend Trawick to many people who are travelling and always will.
    Sincere thanks to all at Trawick
    Jeannie MacKinnon-Hanlon

    Jean from AB
    Review Received: September 15, 2016
    Was this review helpful?
    9 out of 9 people found this review helpful
    Trawick International policy: Safe Travels International excl US

    This is the second trip I've used Trawick International or GBG. I've been pleased with my experience.

    Zachary from CO
    Review Received: April 20, 2016
    Was this review helpful?
    4 out of 6 people found this review helpful
    Trawick International policy: Safe Travels International Trip Protection excl US

    I submitted my claim for a refund of air tickets due to the trip cancelation a month ago (12 January). Since that time I did not get any responces regarging an outcome of my claim that make me unhappy.

    Michael and Georgiy from Australia
    Review Received: February 12, 2016
    Was this review helpful?
    25 out of 25 people found this review helpful
    Trawick International policy: Safe Travels International Trip Protection excl US

    We never went on the trip. We had a death in the family. I filed a claim but have not heard anything yet.

    diane from DE
    Review Received: December 26, 2015
    Was this review helpful?
    4 out of 5 people found this review helpful
    Trawick International policy: Safe Travels USA Trip Protection

    Pleas provide an email address to which I can forward details of my appeal, since I am of the opinion that it reflects badly on your firm.
    At this time I would no recommend this policy

    DENNIS Chandler from Barbados
    Review Received: November 27, 2015
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    7 out of 11 people found this review helpful
    Trawick International policy: Safe Travels International Trip Protection excl US

    My claim was filed pre departure due to the eafthquake in Nepal. Trawick was basically useless, but nice.....

    I had to go back to Squaremouth to get anything accomplished with the third party that pays. Trawick could not seem to do it Squaremouth did

    It got done to my satisfaction but took about one month

    I would not recommend Squaremouth again if one must work with Trawick

    Sarah Wood Evans from Mexico
    Review Received: November 19, 2015
    Was this review helpful?
    1 out of 2 people found this review helpful
    Trawick International policy: Safe Travels International Trip Protection excl US

    I have filed a claim and I have had no communication or contact with the company thus far.

    Hennie from ON
    Review Received: October 21, 2015
    Was this review helpful?
    4 out of 5 people found this review helpful
    Trawick International policy: Safe Travels International excl US

    So far, everything has gone as expected. The agent gave very specific instructions to assist me in making sure that my claim would be approved. I am waiting on it to be completed, but anticipate that it should work out fine.

    Sean from CA
    Review Received: August 4, 2015
    Was this review helpful?
    4 out of 5 people found this review helpful