Trawick International Travel Insurance Reviews

We Had to cancel our trip prior to departure. I emailed Trawick, got no response. I had to call them to get the necessary forms, which I then had trouble printing out. Additionally, they want a cancellation letter from the airlines that the carrier (Delta) does not provide. We will see how difficult it is to get reimbursement from this company.

Just filed a claim so will have to judge satisfaction after the claim is processed.

I found this policy to be the simplest option for our needs. No hassle , no fuss , no endless questions to answer.

Number of policy is strange, we have two and they have been connected with policy number.
We send the same information for claim in different variations twice

During my trip I got excellent customer service and pre-approval of my claim. The 24hr. representative Ali Azeem checked with the medical department who confirmed that I was covered because I was on blood thinners and had an IVC filter (a inner vien device to catch blood clots originating in the vein.

The claim was processed when I got home with some difficulty (couldn't read it, fax'd to the wrong Fax number etc.).

When following up no person I contacted could see why the claim was not processed. I finally got an e-mail saying the claim was denied because of a pre-existing condition, even though the policy was bought specifically because it covers unexpected re-occurrence of a pre-existing condition. (Pulmonay Embollisim).

Further follow ups with individuals who read the policy agreed with me that the claim should be processed.

I am now being asked for my 'medical history' and being told that I should gather that from my primary physician. No specifics are given as to what information is required.

Of course a medical questionnaire was filled out prior to purchasing the policy and an extensive on line chat and detailed review of the policy by myself indicated that the policy covered my needs.

It is odd to me that the auditor of claims Elvia Ledzema has sent me an e-mail stating that customer services wants this information. This is of course backwards. see below:

" Dear Carl,

Thank you for sending the attachment. I was advised by our customer service lead that we will be needing your past medical history. You’ll need to gather this information from you primary physician.

Thanks again for being patient regarding this matter and I look forward to hearing from you.

Regards,


Elvia Ledezma
Internal Claims Auditor"

Global Benefits Group
Insurance Without Borders℠

Corporate Headquarters
26000 Towne Centre Drive, Suite 100
Foothill Ranch, CA 92610 USA
www.gbg.com
+1.949.421.3348

Returned from trip the end of October and filed a claim for $200 with Trawick International. After 3 weeks of no communication found out they misplaced paperwork submitted. Resubmitted, and had to make at least 10 phone calls to Trawick to finally receive a check on December 27. This took a lot of time and became frustrating for me as the claimant. Trawick was incompetent and amateur in their handling of this claim.

Trip cancellation claim filed with GBG 11/2/2014. Claim is in process. Trip cancellation due to unforeseen medical situation.

I mailed the claim over a month to the insurance company and have heard nothing from them. I am upset that they are ignoring my claim and have not contacted me at all.

I am hoping this gets resolved easily, but I am very concerned and was planning to contact you.
We were unable to go on our trip because my husband has become gravely ill. He is still in the hospital. I filled out the claim forms, and gathered all the information required for Trawick. I sent it certified mail to them, as they directed. My mail receipt says it should have reached them on Oct.14. I plan to go to the post office today to double check that.
I called them yesterday to see if they needed anything else, and they had no record of my claim. I am hoping they can locate my info and notify me. As you can imagine, this is a very difficult time, and I hope it doesn't get more complicated.
Thank you

Had to cancel trip due to medical issue. Very quick with refund and very easy to submit claim using email and attaching all needed information. Definitely would recommend