Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
289,915
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AVG. MONTH
390
Total Reviews
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SINCE 2012
3,735
Detailed Rating
Customer Service Before Trip
4.29/5
Customer Service During Trip
3.48/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,735 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2135
  • 4
    701
  • 3
    402
  • 2
    162
  • 1
    307
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  • Trawick International policy: Safe Travels Voyager

    I had one question about coverage; quickly got to a representative and she answered. Very satisfied.

    James from WI
    Review Received: July 20, 2022
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    2 out of 3 people found this review helpful
    Trawick International policy: Safe Travels First Class

    Good value, and customer service has been really helpful to answer all questions regarding the policy chosen which helped with that decision process.

    Fortunately, I did not need to use the insurance. Trip occurred as planned!

    Patricia from MO
    Review Received: July 20, 2022
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    3 out of 3 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    I filed a claim as soon as I got home because I missed the entire festival I was traveling for due to COVID. I haven't heard anything about the status of my claim (beyond the confirmation email I got when I filed). There's no information about it on the customer portal.

    LB from MA
    Review Received: July 19, 2022
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    12 out of 15 people found this review helpful
    Trawick International policy: Safe Travels Journey

    Had a flawless experience. Due to a mistake on my part I needed to extend the trip insurance 1 day and it was handled easily.

    Howard from MT
    Review Received: July 18, 2022
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    3 out of 4 people found this review helpful
    Trawick International policy: Safe Travels Journey

    Spoke to Rusty to clarify how to proceed and she was very helpful.

    Constance from NE
    Review Received: July 18, 2022
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    2 out of 2 people found this review helpful
    Trawick International policy: Safe Travels Outbound excl US

    Trawick International was a quick and easy way to get travelers insurance. Everyone was so knowledgeable and the plan was very affordable!

    Ross from TX
    Review Received: July 18, 2022
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    1 out of 1 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    Haven't heard back on my claim submission.

    Susana from NY
    Review Received: July 17, 2022
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    10 out of 12 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    They said to expect to wait a long time for my claim to be reviewed. Not good service!

    Steven from UT
    Review Received: July 17, 2022
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    10 out of 13 people found this review helpful
    Trawick International policy: Safe Travels Journey

    Not particularly responsive from a timeliness perspective to processing claims. Told
    me could be 60+ days before my claim is processed. Web submission form for the claim did not function properly and only captured and submitted the first line of the expenses expanding table, and caused me to incur additional work to correct.

    Matthew from KS
    Review Received: July 17, 2022
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    9 out of 10 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    We made our trip as planned, so did not need to make a claim. I appreciate that you have followed up to ask about the trip.

    Sally from CA
    Review Received: July 17, 2022
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    0 out of 1 people found this review helpful