Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
289,937
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AVG. MONTH
397
Total Reviews
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SINCE 2012
3,735
Detailed Rating
Customer Service Before Trip
4.29/5
Customer Service During Trip
3.48/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,735 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2135
  • 4
    701
  • 3
    402
  • 2
    162
  • 1
    307
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  • Trawick International policy: Safe Travels Journey

    None at this time

    Roger from ME
    Review Received: March 27, 2022
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    Trawick International policy: Safe Travels Journey

    WM from WA
    Review Received: March 27, 2022
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    2 out of 2 people found this review helpful

    Very slow in responding to any emails and even to begin the process of assigning the claim to an adjuster. Waited over a month and a half before they assigned it to someone and another month and a half before the claim was paid. Will not be using them anymore.

    Trawick International policy: Safe Travels Voyager

    Files claim on 3/13/2022 and have not yet seen any results or had any feedback other than they received it.
    All flights were canceled out of Chicago to the South east on 3/12/2022. With that we missed our ship. Hoping to hear from them this week.

    James from IN
    Review Received: March 27, 2022
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    2 out of 2 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    Emily from MI
    Review Received: March 27, 2022
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    0 out of 0 people found this review helpful

    It took over 2 months for the claim to process, and it processed within a week of complaining to square mouth.

    Trawick International policy: Safe Travels Explorer

    It was nearly impossible to get anyone on the phone to speak with to help us get started with our claim. We wanted to make sure we were doing the right things and collecting the pertinent information for our claim. Hoping the rest of the process will be now user friendly.

    Michael from MI
    Review Received: March 27, 2022
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    9 out of 9 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    Easy to deal with and pleasant on the phone.

    Lee from CA
    Review Received: March 26, 2022
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    1 out of 1 people found this review helpful
    Trawick International policy: Safe Travels Single Trip

    The customer service phone line was answered quickly. The agent was able to answer my questions regarding the inclusion of COVID in the medical coverage for my trip. The website had the same information but I wanted to be sure. The agent was very nice.

    Lorraine from TN
    Review Received: March 26, 2022
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    1 out of 1 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    We were told the policy did not cover disappearing trip organizer, otherwise it was fine & cheapest.

    Charles from CA
    Review Received: March 26, 2022
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    0 out of 0 people found this review helpful
    Trawick International policy: Safe Travels Journey

    We called the 24 hour number and never got an answer! Filed a claim 2 weeks ago and still no response except an auto generated email saying “very busy” .

    Anthony from CO
    Review Received: March 25, 2022
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    8 out of 8 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    Trawick answered their phone!!!!! And without a hours-long wait!! thank you

    John from CO
    Review Received: March 25, 2022
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    0 out of 0 people found this review helpful