Trawick International Travel Insurance Reviews

Unfortunately, we had to cancel our trip due to illness in September 2024. All contact with Trawick/Surego has been since filing a claim and over a period of almost 5 months. Many calls were made to Trawick requesting a progress update on our claim..........representatives were pleasant but each told us a different story about where the claim was and what, if any, progress was being made. The claim was either with the "expediting" team, a supervisor, or "in the back room" . There was never any concrete or factual information. Out of frustration, we filed a complaint with Squaremouth in February 2025 and this process is starting. We will be verrrrry careful from whom we buy travel insurance in the future. I'm sure you have many other claims involving Trawick.

I filed a claim one months ago, but have not heard anything from the company.

I have been working on my claim with Trawick since Sep 2024. I finally got to speak with someone who could help me decipher what documents they need to process my claim. Mari McIver was so helpful and patient, which was a pleasant experience. The Trawick reps have no information and are of no help. In the 5 or so calls that I've had with them, they just keep repeating 'send an email'.

I'm very happy I reached Mari and I'm looking forward to resolving this claim. I would recommend Squaremouth but I would not recommend Trawick as the actual provider. There are many other options when selecting a provider.

The absolute worst product. Could not get a real person on the line. Tried to sell additional products.
Absolutely would not recommend

I intended to file a claim, but when I called customer service to clarify how to do so, II was informed that after a complicated paperwork process I would receive so little money it would cover less than a third of my expenses. Not worth the trouble!

I almost didn't file a claim because it was only for $208 for a visit to the Carnival Cruise Line's medical center when my son got ill the night we were returning to Miami. I was certain there would be a long process and waiting period while they worked with my primary health insurance and would need to wait for all types of different documentation to go through. I was pleasantly surprised when a check for the full amount showed up in the mail less then two weeks after I submitted the claim. I don't think I'll every take a major trip without travel insurance again.

Best,
David

I am finding the claim process to be quite difficult. Not with Squaremouth but with Trawick. Fingers crossed I can navigate the difficult process.

I changed the trip by one day and they did not increase the price like a previous company did. We did not file a claim and really isn't that what you want. A safe trouble free trip.

none at this time