Trawick International Travel Insurance Reviews

I file my clain over 30 days ago. I only heard from them because I called the claims department. There has been no communication otherwise. They said it could be up to 60 days because they were busy. I kind of feel that is not a reasonable timeline. Especially with no communication. We were unable to go on our 45 day trip due to illness. It is pretty strait forward and should be resolved quickly. I have Dr note stating I was unable to travel. Much of my expences were reimbursed because we canceled before our trip and with my doctors note much was returned immediately. It is only the insurance portion that I am waiting on. Next time I travel I'll probably use a different company.

Your call center is in India and speaking with a customer representative was quite difficult. All she wanted to do was push us to the website to file claim. website had no claim form accessible. Seemed like no one wished to help us at
All.

I spoke with the agent who was very helpful and gave me another number to make my claim. This number was very helpful and told me the details and sent me an email. The link online for filling was ok but not all of the drop downs related to my issue. I filled out everything and uploaded the files but was then emailed a few days later to provide the files again. I have provided this and am now waiting for the outcome of the claim.

We were unable to submit claim via website or use chat function. Submitted claim via email and have gotten no response in past couple of weeks.

Peace of mind was great. We were concerned about missing our flight and losing vacation time due to an unexpected ice storm but no problem.

Unfortunately, we had to cancel our trip due to illness in September 2024. All contact with Trawick/Surego has been since filing a claim and over a period of almost 5 months. Many calls were made to Trawick requesting a progress update on our claim..........representatives were pleasant but each told us a different story about where the claim was and what, if any, progress was being made. The claim was either with the "expediting" team, a supervisor, or "in the back room" . There was never any concrete or factual information. Out of frustration, we filed a complaint with Squaremouth in February 2025 and this process is starting. We will be verrrrry careful from whom we buy travel insurance in the future. I'm sure you have many other claims involving Trawick.

I filed a claim one months ago, but have not heard anything from the company.

I have been working on my claim with Trawick since Sep 2024. I finally got to speak with someone who could help me decipher what documents they need to process my claim. Mari McIver was so helpful and patient, which was a pleasant experience. The Trawick reps have no information and are of no help. In the 5 or so calls that I've had with them, they just keep repeating 'send an email'.

I'm very happy I reached Mari and I'm looking forward to resolving this claim. I would recommend Squaremouth but I would not recommend Trawick as the actual provider. There are many other options when selecting a provider.

The absolute worst product. Could not get a real person on the line. Tried to sell additional products.
Absolutely would not recommend