Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.
See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.
Making a claim was easy and the claim was quickly resolved.
I have been back from my trip for 3 weeks and not made my claim yet because I have been waiting to see if more bills come through.
As a first-timer purchasing travel insurance the process was a little overwhelming and there was a lot to learn and get comfortable with. I appreciated locating an affordable policy with good coverage. When all the documents were sent electronically I noticed a misspelling of one of our parties' names, and I called and it was easily corrected on the documents right away. We did not need to file a claim. We did gain peace of mind by having the policy, especially with regard to emergency medical coverage.
Como no domino el idioma ingles, me explico en espanol, mi experiencia de este viaje fue muy buena aunque experimente la ausencia de mi hermana, pues era mi companera de viaje no solo en el avion sino en el barco. Realmente siempre he tenido seguro de viaje aunque en otra compania "Roam Right"", pero debo expresar que uno se siente confiado al saber que si ocurriera cualquier situacion estoy respaldada por una compania aseguradora. Lamentablemente mi hermana Maribel,se le presento una apendicitis y tuvo que ser operada de emergencia, debiendo el doctor al operarle que ponerle un marcapazo provisional para poder realizarle la operacion. Siempre pensamos que por esta razon no era problema que hiciera posible el viaje, al recuperarse de la apendicitis. Dias despues el doctor dice que tenian que sustituirle el marcapazo provisional, ahora por uno fijo pues su corazon no estaba respondiendo correctamente. He aqui la razon por lo cual no pudo viajar ya que el Cardiologo dijo que era muy reciente para hacer un viaje tan largo en avion. Ella se puso muy triste pues realmete la promotora o la idea de este viaje fue de ella. Lamentamos mucho esta circunstancia y el inconveniente que se presento. De igual forma confiamos en la seguridad de que sus ahorros para hacer este viaje, sean repuestos o asegurados por la compania de seguro en la cual confiamos al comprar la aseguranza.
Review Updated: 12/13/2024
Actually, that office has not contacted me directly, but through SUREGO, which I think is the Agency in charge of. They are asking me for the cancel ticket of the trip, but we never thought it was necessary because until the doctor prohibited my sister from traveling because of the danger it represented, she always wanted to travel because it was her dream for a long time, and she had saved her money to be able to do so.
This situation was very sad for everyone because we are four sisters, and it was also really worrying to leave her behind with a person we had to pay to take care or her.
We have contacted the shipping company (Norwegian) to receive a canceled not only the cruise but also the Airplane, but they have not responded yet.
We hope that all this is resolved in the best possible way and that she receives her compensation, since it is almost $4,000.00 that she needs since Maribel is still undergoing treatment and her age is not in her favor.
We appreciate all your cooperation in this regard.
We cancelled our cruise trip two months before the travel date because of medical reasons. We have filed a claim with mySurego which is Trawick's claim processing company. The process of filing and getting a physician statement has been long and difficult. The company doesn't seem to believe the contents of our claim. I doubt if we will ever use Trawick again.
Review Updated: 12/19/2024
The claim review people at Trawick International (Surego) do not read very carefully. We tried to get them to review our claims by sending them a detailed letter explaining what they misinterpreted from the documents we initially included in the claim. They stated their initial finding over again without including any of the information from our appeal letter and documentation.
Easy to sign up for travel insurance. The claim process is a bit convoluted. Seems to take a while to process a claim
Review Updated: 04/04/2025
The process was way too complicated. This is foreign travel and the documentation requested exceeded what was readily available for a trip to China. I also sent in all the documentation and waited more than 3 months for the claim processer to reply that they needed additional information. This was for a small claim.
A travel insurance company is only as good as the customer service provided and Surego and Trawick failed to provide timely and adequate customer service. It feels like they drag their feet and create additional documentation burdens so clients get frustrated and walk away.
Excellent assistance when I was setting up the policy. Great advice provided. Great company to work with.
We bought but didn't need it.
My trip cancellation claim was handled on a very timely and efficient basis. I would recommend using Trawick.
During the trip from Oct 13 to Oct 29 in Spain. My partner, Claude yuan ping Lee , did sick pretty bad and sent to emergency room for treatment. This event happened several issues,
1. We can not speak their language, so our tour guide accompanied all the time did translation. She charge 6 hours service for 300 euros.
2. Taxi to and from hotel to hospital total 30 euros.
3. Emergency room did not ask us to pay only gave us a registration sheet and request send proof of insurance to their authority.
All the above situation had been reported to your office together with receipts and all the documents.
Please process accordingly and reimburse fees paid as well as the hospital charge. Thanks
Rosy Kizer
12718 Oak Plaza Dr
Cypress, Tx 77429
832-382-9430
mrsrosykizer@gmail.com