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Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
288,778
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AVG. MONTH
21
Total Reviews
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SINCE 2012
3,728
Detailed Rating
Customer Service Before Trip
4.29/5
Customer Service During Trip
3.48/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,728 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2133
  • 4
    700
  • 3
    402
  • 2
    160
  • 1
    305
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  • “
    Trawick International policy: Safe Travels Protect

    After filing claim on 8/6/24 having problems with the application I still didn't receive the claim number and any confirmation that the case was opened

    NATHAN from FL
    Review Received: August 13, 2024
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    17 out of 17 people found this review helpful
    “
    Trawick International policy: Safe Travels Voyager

    It was a great experience and customer service was very helpful through the whole experience.

    Patrick from PA
    Review Received: August 11, 2024
    Was this review helpful?
    4 out of 4 people found this review helpful
    “
    Trawick International policy: Safe Travels Protect

    It’s been 3 weeks and Trawick still hasn’t responded other than they have accepted the claim

    Patrick from MN
    Review Received: August 10, 2024
    Was this review helpful?
    11 out of 11 people found this review helpful
    “
    Trawick International policy: Safe Travels Explorer

    Call center from Dublin (GMT) around 9 AM was not helpful. Person was nice but info could not be confirmed. She recommended calling during business hours in the US. Again, not helpful when we were wanting some information on our policy.

    Thomas from FL
    Review Received: August 8, 2024
    Was this review helpful?
    8 out of 10 people found this review helpful
    “
    Trawick International policy: Safe Travels Defend

    Traveler from MA
    Review Received: August 8, 2024
    Was this review helpful?
    1 out of 1 people found this review helpful

    Trawick International took 5 months to find the slightest reason to deny a legitimate claim. The least they could do is approve the loss of $90 for 3 US passport cards that were lost from our baggage.

    “
    Trawick International policy: Safe Travels Explorer

    Wouldn't travel without insurance from Trawick. Excellent customer service.

    Rose from CA
    Review Received: August 8, 2024
    Was this review helpful?
    4 out of 6 people found this review helpful
    “
    Trawick International policy: Safe Travels Protect

    Submitted a claim still awaiting a response

    Anonymous from FL
    Review Received: August 7, 2024
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    10 out of 16 people found this review helpful

    Review Updated: 09/04/2024

    I don’t recommend using this provider due to poor customer service and very slow responses. Thankfully, I was able to resolve the issue with the airline as this insurance policy was useless (waste of money)…recommend Amex travel insurance.

    “
    Trawick International policy: Safe Travels Defend

    At this time the insurance is fine. I need to file a claim.

    Earlisha from OK
    Review Received: August 6, 2024
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    1 out of 3 people found this review helpful
    “
    Trawick International policy: Safe Travels First Class

    Gave me peace of mind that any problem encountered would be covered & help was available. Fortunately, I had no health or other problems during my monthly travel.

    Darla from IL
    Review Received: August 5, 2024
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    2 out of 3 people found this review helpful
    “
    Trawick International policy: Safe Travels Defend

    I filed a claim 07/31 and then reached out to the customer service on Aug 2 and had to leave a voice mail and I have not heard back

    Charles from SC
    Review Received: August 5, 2024
    Was this review helpful?
    6 out of 6 people found this review helpful
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