Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
289,888
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AVG. MONTH
375
Total Reviews
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SINCE 2012
3,735
Detailed Rating
Customer Service Before Trip
4.29/5
Customer Service During Trip
3.48/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,735 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2135
  • 4
    701
  • 3
    402
  • 2
    162
  • 1
    307
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  • Trawick International policy: Safe Travels Voyager

    Very helpful when I had to change my travel dates the day before!

    Tracy from FL
    Review Received: July 16, 2023
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    1 out of 2 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    It was ok

    Jose from CA
    Review Received: July 16, 2023
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    0 out of 1 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    Mark from VA
    Review Received: July 15, 2023
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    5 out of 5 people found this review helpful

    After submitting my claim there was no contact from the insurance company other then the acknowledgement that a claim was filled.
    After about 3-1/2 weeks I called and was told the check was in the mail. An email keeping me informed as to the status of the claim would have been nice.

    Trawick International policy: Safe Travels Explorer

    The Squaremouth customer service rep was fine, the policy chosen was not.

    Travelite from FL
    Review Received: July 13, 2023
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    3 out of 4 people found this review helpful
    Trawick International policy: Safe Travels First Class

    Jignesh from NJ
    Review Received: July 13, 2023
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    5 out of 5 people found this review helpful

    I would give a zero rating if I had this option. Trawick did not reach out and is hard to get a hold of for my claim which I processed and sent. Never received an answer

    Trawick International policy: Safe Travels Voyager

    Would have liked to have seen the detailed breakdown of what and why we were refunded prior to check distribution - I am not 100% confident that we got what I expected and I couldnt tell.

    Katherine from MO
    Review Received: July 11, 2023
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    6 out of 7 people found this review helpful
    Trawick International policy: Safe Travels Outbound Cost Saver excl US

    It's been really slow to get response I asked for further information about the claim and have been waiting on a response for over a week and have heard nothing. Just want an explanation of why the amount was settled on and if that was the correct determination.

    Lauren from MT
    Review Received: July 11, 2023
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    7 out of 7 people found this review helpful
    Trawick International policy: Safe Travels First Class

    I found it difficult to find a way to access telephone numbers to ask for support.

    David from PA
    Review Received: July 11, 2023
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    4 out of 4 people found this review helpful
    Trawick International policy: Safe Travels First Class

    Questions answered well.
    Felt plan provided well if I had any issues & info provided on way to contact while on trip.

    Darla from IL
    Review Received: July 9, 2023
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    1 out of 3 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    JCB from MO
    Review Received: July 8, 2023
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    0 out of 1 people found this review helpful

    Decided against filing a claim. I didn’t have the documentation to carry it further. It was sickness related, and at the time I was too sick to collect supporting documentation.