Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
292,357
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AVG. MONTH
481
Total Reviews
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SINCE 2012
3,751
Detailed Rating
Customer Service Before Trip
4.28/5
Customer Service During Trip
3.49/5
Customer Service During Claim
2.98/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,751 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2145
  • 4
    702
  • 3
    405
  • 2
    163
  • 1
    308
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  • Trawick International policy: Safe Travels Journey

    The cruise with Cunard went ahead. Two of the four excursions I planned - both not via Cunard - were canceled without notice. I had no connection onboard since I didn't want to pay so much for Internet when vacationing. One had a good sub by the vendor. The other was a mess and poorly handled by the local vendor with Viator trying to help at the last minute. I will be following up with the local vendor who reached out, but again, no Internet during the voyage. I returned home with Covid, and my companion got back to LA with Norovirus and extreme symptoms. I doubt I will ever cruse again. Glad to have the coverage with Trawick and know you are connected with the Nationwide network. We had a sense of safety in case of emergency with decent pricing . Thank you.

    Patricia from OR
    Review Received: July 24, 2023
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    9 out of 11 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    I have tried unsuccessfully for well over an hour to file a claim for a canceled flight and subsequent hotel and taxi charges. The only way to file a claim, according to the customer service person, is to handle online. Every time I try to register my account, a requirement, I get a message that the information provided does not match their records. There is no explanation where things don't match. I am very frustrated and have sent an email requesting help. I have yet to hear back.

    David from IN
    Review Received: July 23, 2023
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    27 out of 29 people found this review helpful

    Review Updated: 08/20/2023

    Our claim was for less than $400 (all receipts provided). After a couple of weeks, we received, what looked like just a standard response, an email indicating that, in order to process the claim, we needed to provide additional documentation showing our complete trip itinerary, proof that we indeed paid for the trip, proof that we paid the airfare and complete itinerary showing the revised itinerary after our trip was interrupted. Since our children paid for all of this using their credit cards, and we reimbursed them using Zelle, and all of this was done last October, there was no way to resurrect all the documentation for such a small claim. And, to top it all, our children packed up and are moving to Switzerland this week. I indicated this as a response to their email request for additional documentation, got no response until this week, when the same standard email arrived this week asking for additional documentation before claim consideration. The insurance company has successfully stymied and wasted my time for such a small claim. I threw in the towel and their shareholders can now split the $378 they successfully managed to keep for themselves. I will NEVER purchase insurance from you or them again!

    Trawick International policy: Safe Travels Journey

    I filed two claims. One for Vantage Travel cancelled trip. Another for my wife's medical issues before the trip. Not clear whatb is up with either and no indication of time to get refund.

    Ronald from CA
    Review Received: July 22, 2023
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    12 out of 13 people found this review helpful
    Trawick International policy: Safe Travels Single Trip

    Dean from CT
    Review Received: July 20, 2023
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    11 out of 11 people found this review helpful

    Many many weeks since I filed a small missing baggage claim and still no payment. No communication about the status of my claim. I have been using Square Mouth for many years with no claims - this is my first claim...but I will now look elsewhere for my travel insurance. Dean Grande

    Trawick International policy: Safe Travels Single Trip

    I have been using squaremouth now for a few years. It is easy to navigate their website and pick the policy that suits you.
    If you have any questions the customer care team can always answer them and advise you.
    I have not had to claim thank goodness. But it is nice to have peace of mind when you travel knowing you are covered
    should something unexpected happen.

    Heather from FL
    Review Received: July 19, 2023
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    3 out of 6 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    I have purchased many policies through Squaremouth and with Trawick specifically.
    This is the first time I have filed a claim and it is not going as expected.
    It is taking a great deal of time and I have yet to understand why the claim is not eligible.

    T from NM
    Review Received: July 18, 2023
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    19 out of 19 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    I have purchased many policies through Squaremouth and with Trawick specifically.
    This is the first time I have filed a claim and it is not going as expected.
    It is taking a great deal of time and I have yet to understand why the claim is not eligible for payment.

    L from NM
    Review Received: July 18, 2023
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    5 out of 5 people found this review helpful
    Trawick International policy: Safe Travels First Class

    Very simple straight forward process.

    Susan from CO
    Review Received: July 18, 2023
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    1 out of 3 people found this review helpful
    Trawick International policy: Safe Travels Single Trip

    we had to make several changes to our policy (dates & amount of coverage). it was hard to have a "paper trail" - didn't receive confirming emails, had to resort to credit card billing records to be sure we'd paid updated premiums, etc. other companies do this better.
    also, could never find a page on the website which confirmed the amount of coverage.

    trudy from CA
    Review Received: July 17, 2023
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    3 out of 4 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    I have been unable to file a claim. I tried filing online and it would not go through. I called, put on hold and they hung up. 0 stars

    william from NY
    Review Received: July 17, 2023
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    9 out of 9 people found this review helpful

Last updated: July 3, 2026