Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
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SINCE 2012
289,902
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AVG. MONTH
386
Total Reviews
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SINCE 2012
3,735
Detailed Rating
Customer Service Before Trip
4.29/5
Customer Service During Trip
3.48/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,735 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2135
  • 4
    701
  • 3
    402
  • 2
    162
  • 1
    307
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  • Trawick International policy: Safe Travels First Class

    Trawick and Nationwide did what they said they would in the timeframe they said the would. It took 90 days which was long but with ALL the recent claims made, I understand.

    Susan T. from PA
    Review Received: October 6, 2022
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    5 out of 5 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    I filed a claim originally on June 20, 2022. It has been three and half months and no decision has been made. I have provided all requested information and explanations. When will my claim be fully reviewed and processed?

    Mark Tierney

    Mark from NH
    Review Received: October 5, 2022
    Was this review helpful?
    22 out of 22 people found this review helpful
    Trawick International policy: Safe Travels Journey

    All went well

    Dane from TX
    Review Received: October 4, 2022
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    0 out of 0 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    I’ve changed my trip to April 2023 and you were informed and it was up dated

    Linda from MO
    Review Received: October 4, 2022
    Was this review helpful?
    1 out of 2 people found this review helpful
    Trawick International policy: Safe Travels Single Trip

    My original; trip was cancelled in 2020 due to Covid and agin in 2021 48 hrs before departure. finally
    happened this year. I was able to still use my insurance.

    Tremendous customer service.

    ROBERT from MN
    Review Received: October 4, 2022
    Was this review helpful?
    4 out of 4 people found this review helpful
    Trawick International policy: Safe Travels First Class

    We had to cancel our trip before it started. When starting to file the claim, I called customer service for help in filling out the forms. After leaving a call-back number, they had not returned my call within 24 hours, so I called again. I did wait on hold for a while, but once I talked to someone, she was very helpful. Hence the mixed rating. We have not heard back yet about our claim.

    Kathleen from AZ
    Review Received: October 4, 2022
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    5 out of 7 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    I simply needed to cancel my policy within 24hrs after purchasing it. It all went well with no problems and I appreciate that.

    Carol from CO
    Review Received: October 4, 2022
    Was this review helpful?
    2 out of 2 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    Customer service was very helpful They offered a variety of options because I was concerned about COVID.

    Ray from CA
    Review Received: October 3, 2022
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    2 out of 2 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    I never went on the trip

    Janet from MA
    Review Received: October 3, 2022
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    1 out of 2 people found this review helpful
    Trawick International policy: Safe Travels First Class

    Claim was filed within ten days of return. Follow up 30 days later the people who process for Trawick could not locate paperwork. Had to refill with out receipts?

    William from IN
    Review Received: October 3, 2022
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    8 out of 9 people found this review helpful

    Review Updated: 10/31/2022

    Lost claim paperwork had to resubmit