Overview

Trawick offers six comprehensive travel insurance policies through Squaremouth, each designed to provide different levels of coverage to suit various travel needs. Their most popular plan, Safe Travels Protect, delivers affordable protection for both trip cancellations and medical emergencies, making it an ideal choice for travelers on domestic and international trips alike.

Trips Protected
Calendar icon
SINCE 2012
289,902
Calendar icon
AVG. MONTH
386
Total Reviews
Star icon
SINCE 2012
3,735
Detailed Rating
Customer Service Before Trip
4.29/5
Customer Service During Trip
3.48/5
Customer Service During Claim
2.99/5

See how Trawick International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
Loading...

*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.11 (3,735 reviews)

Trawick customers appreciate the value for money offered by the policies and the ease of modifying them before a trip. However, some travelers report difficulty reaching customer service, particularly after filing a claim.

  • 5
    2135
  • 4
    701
  • 3
    402
  • 2
    162
  • 1
    307
  • Filter By
    Filter
    Sort By
    Sort
  • Trawick International policy: Safe Travels Voyager

    Jill from IL
    Review Received: September 26, 2022
    Was this review helpful?
    1 out of 1 people found this review helpful

    The submission process was easy and I got a check in the mail a few weeks later for the correct amount.

    Trawick International policy: Safe Travels Voyager

    I have heard nothing back from Trawick regarding my claim.

    Kerrie from NH
    Review Received: September 26, 2022
    Was this review helpful?
    14 out of 14 people found this review helpful
    Trawick International policy: Safe Travels First Class

    Really easy to purchase online. Offered exactly what we needed to cover us for a Transatlantic cruise.

    Now, after a 7 day baggage delay, we file a claim....a week ago. We could not talk to a person and had to file the claim with a third party. It's only been a week, but no acknowledgement of the claim or any follow up on their part. A bit disappointing.

    If they do meet their obligation and pay for my baggage delay per their policy, we will be happy and do business with SquareMouth again.

    Drew from VA
    Review Received: September 26, 2022
    Was this review helpful?
    10 out of 11 people found this review helpful
    Trawick International policy: Safe Travels Single Trip

    hershel from PA
    Review Received: September 26, 2022
    Was this review helpful?
    0 out of 0 people found this review helpful

    it took a long time to get a negative response

    Trawick International policy: Safe Travels Explorer

    The agent I spoke to on two trips I had booked was excellent and informative!

    Janice from NY
    Review Received: September 25, 2022
    Was this review helpful?
    3 out of 5 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    I filled my claim in May and I'm still waiting for resolution. Several phone calls and emails without resolution. I don't seem to hear from them until after I call to find out mt status. It's been about four months.

    Michael from FL
    Review Received: September 25, 2022
    Was this review helpful?
    17 out of 17 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    I was very happy with the customer support and level of coverage I received. It was less costly than what the tour provided and gave me the peace of mind I needed at a reasonable price.

    Lori from CA
    Review Received: September 22, 2022
    Was this review helpful?
    7 out of 8 people found this review helpful
    Trawick International policy: Safe Travels First Class

    Fast, efficient and reasonably priced.

    Ellen from NY
    Review Received: September 22, 2022
    Was this review helpful?
    0 out of 1 people found this review helpful
    Trawick International policy: Safe Travels Explorer

    Squaremouth was great to work with and efficient. We just hope Trawick will be great and refund our money because my husband had emergency back surgery.

    Doris from MT
    Review Received: September 21, 2022
    Was this review helpful?
    5 out of 8 people found this review helpful
    Trawick International policy: Safe Travels Voyager

    Purchased additional comprehensive car rental insurance for trip to Ireland. Prior to our departure contacted customer service to request verification document for us to provide to car rental agency so we wouldn't have to purchase car rental agency comprehensive policy. Square customer service said no document is available but they did email us a letter stating we had purchased additional rental car coverage policy.
    Upon arriving to Ireland, rental car agency insisted our Square policy was worthless and we ended up paying over 1,000 Euros to agency for required comprehensive coverage to be able to rent our car. The money we paid Square for rental car insurance was completely worthless.

    Fay from UT
    Review Received: September 20, 2022
    Was this review helpful?
    5 out of 5 people found this review helpful