WorldTrips Travel Insurance Reviews
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Overview
WorldTrips offers three comprehensive policies on Squaremouth, each backed by an A++ AM Best rating. These plans are highly customizable, allowing eligible travelers to enhance their coverage with optional benefits such as Cancel For Any Reason (CFAR) and Rental Car Damage Protection.
See how WorldTrips compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
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“WorldTrips policy: Explore
The experience with World Trips has been great. We had to file a claim due to a weather delay for a cruise. My only “complaint” is that Cbp Connect that handles the claim provides no updates except when claim is processed. You can’t see any progression or even that a claim was filed online.
Shelia from NCReview Received: October 25, 2025Was this review helpful?0 out of 0 people found this review helpfulReview Updated: 11/25/2025
CBP Connect was the third party that handled the claim. There were no updates along the way. The website only shows claim after it’s processed which isn’t helpful. I had to resubmit information I originally provided. That delayed the claim further. When I called to speak to customer service and was told it would be expedited due to length of time and would receive decision in 3 days, it took another week. Overall the process was unorganized and frustrating.
Response from WorldTripsHello Shelia. Thank you for writing us a review. We are sorry to hear that your cruise was delayed due to weather but glad that you had a great experience with us. Please note that you can check the status of your claim in the member portal. We apologize for any inconvenience. Thank you for choosing WorldTrips!
“WorldTrips policy: Atlas Journey PreferredThe 24 hour assistance was at times a little difficult to deal with, a lot of back and forth, I think ultimately rebooking the flight myself might have been easier, there was a lot of "we have a flight for you at this time" and then getting back to me with "there's been a price hike on that flight". They did eventually get it all together, and it was nice to be able to have them worrying about it in the background while I concentrated on other things, and they found something a bit cheaper than what I had been able to find online.
Liam from NYReview Received: October 24, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from WorldTripsHello Liam. Thank you for sharing your experience with us. We are glad that we were able to assist you in rebooking your flight. We sincerely apologize for any confusion in the communication or inconvenience caused. Thank you for choosing WorldTrips.
“WorldTrips policy: ElevateToo early to evaluate. Claim was just filed. .
So far it seems filing a claim is unduly complicated, with redundant requests for information.John William from CAReview Received: October 13, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from WorldTripsHello John. Thank you for taking the time to leave us a review. We are glad that you had an overall positive experience with us! Please note that the information we request is important for us to ensure that our office is adjudicating your claim per the terms and conditions of your purchased policy. Additionally, our standard claim processing time is 30-45 days. Once the claim is finalized, an Explanation of Benefits will be sent showing the outcome of the claim. You can always use the Member Portal to stay up-to-date on claim processing status. Thank you for choosing WorldTrips!
“WorldTrips policy: Atlas International excl USAnna from PAReview Received: September 15, 2025Was this review helpful?0 out of 0 people found this review helpfulTerrible customer service! I have to call multiple times and still my claim didn’t go thought. I don’t recommend at all.
“WorldTrips policy: Atlas International excl USAll good
Satsang from NJReview Received: August 31, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from WorldTripsHello Satsang. Thank you for leaving a review. We are glad to hear that you had a good experience with us! We value your feedback and would love to know if there is anything we could have done to improve your experience to 5-stars. If you feel inclined, please send us an email at reviews@worldtrips.com with any suggestions you may have for us. Thank you for choosing WorldTrips!
“WorldTrips policy: Atlas International excl USMy daughter experienced acute stomach pain. I tried to schedule an appointment with a doctor, and none of the doctors on your small list were available. She ended up having an emergency appendectomy, and I had to borrow money to pay out of my pocket.
Your company makes it impossible to get the assistance that we needed and pay the bill.
Margarita Gudino from CAReview Received: August 17, 2025Was this review helpful?1 out of 1 people found this review helpfulResponse from WorldTripsHello Margarita. We are sorry to hear that your daughter experienced this medical emergency while traveling; we understand how difficult this must have been and sincerely hope she is feeling better. We are sorry that you had a negative experience with us. Please note that while we provide a resource for scheduling appointments with local doctors through AirDoctor, this is not the only available option for care. Our policies do have an international network that can be utilized allowing you to select any provider of your choice for care. If you have any further questions or concerns, our customer service support can be contacted at 1-800-605-2282 or you can email us at reviews@worldtrips.com and we will be happy to assist you. Thank you.
“WorldTrips policy: ElevateMy experience with Squaremouth has been fine. My experience filing this claim has been very challenging. Their response time has been terrible and I feel like they are giving me the run around and hoping that I will give up.
Christopher from MIReview Received: August 17, 2025Was this review helpful?0 out of 0 people found this review helpfulReview Updated: 09/14/2025
In the end, I received a check for my claim but communication was not great. Customer service reps weren't available so you have to leave a message and no one returned my call. The website to check the status of the claim also didn't work.
Response from WorldTripsHello Christopher. Thank you for your feedback. We are sorry to hear that you have had a challenging experience with filing your claim. We understand how frustrating this can be and sincerely apologize for any inconvenience. Upon review of your file, we have confirmed your claim was received on 7/31/2025, first reviewed on 8/8/2025, and finalized on 8/15/2025. This is all within our normal processing timelines. Should you have any additional questions or concerns, please send us an email at reviews@worldtrips.com or contact customer service at 1-866-400-6090, and we will be happy to assist you. Thank you.
“WorldTrips policy: ExploreEmail not responsive and customer service not helpful enough to solve our claim.
Trying to log in to their member portal for claim, unable to do so and the policy account was locked. Sent an email to request unlock, no respond. Called the customer service, keep on asking me to log in to member portal even they knew my policy is locked.Kai Wee from AZReview Received: August 17, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from WorldTripsHello Kai Wee. Thank you for sharing your feedback. We are sorry to hear that you have had difficulty filing your claim. We understand that this can be an inconvenient experience. We advise that you contact our customer service at 1-866-400-6090 and explain your issue so that they can assist you. Thank you.
“WorldTrips policy: EscapeMichael from SDReview Received: July 27, 2025Was this review helpful?0 out of 0 people found this review helpfulThey eventually paid up, but the process was slow and laborious. Required multiple communications, which included requests for "more information" even though that information had already been clearly labelled and provided. Then, no response for a while and suddeny a check showed up in the mail.
“WorldTrips policy: ElevateThe purchasing process was easy peasy, I did file a claim due to flight delays, missed connection flight and having to stay overnight in my connecting city. I’ll let you know how the claim goes.
Tarus from NCReview Received: July 19, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from WorldTripsHello Tarus, thank you for writing a review. We are glad that you found our purchasing process to be easy. Please note that our standard claim processing time is 30-45 days. We are curious to hear if there is anything we can do to improve your experience and earn a 5-star rating from you. If you feel inclined, please email us at reviews@worldtrips.com with a reference to this review and any suggestions you may have for us. Thank you for choosing WorldTrips!