WorldTrips Travel Insurance Reviews
Compare WorldTrips Plans in Just A Few Simple Steps
Overview
WorldTrips offers three comprehensive policies on Squaremouth, each backed by an A++ AM Best rating. These plans are highly customizable, allowing eligible travelers to enhance their coverage with optional benefits such as Cancel For Any Reason (CFAR) and Rental Car Damage Protection.
See how WorldTrips compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
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“WorldTrips policy: Atlas Journey Preferred
Seamless process. You send all the required information and the claim was processed and paid within 8 weeks. A few notes: 1) They should have a process for direct deposit for claims into customer's bank account 2) Their email response was slow but they did answer and completed the process.
Alex from CAReview Received: July 11, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from WorldTripsHello. Thank you for taking the time to leave us a review. We are glad that you had a seamless process with us! We appreciate your feedback and are always trying to improve our customers’ experience. If you feel inclined, please send us an email at reviews@worldtrips.com with a reference to this review and any further suggestions or concerns you may have. Thank you for choosing WorldTrips!
“WorldTrips policy: EscapeMARY ANN from AZReview Received: June 12, 2025Was this review helpful?0 out of 0 people found this review helpfulThe claims process was a little frustrating due to slow email communication. I had to call so many phone numbers and email WorldTrips just to get the correct email for claims. It was inconvenient to be calling long distance while still traveling. I did eventually get reimbursed for my medical expenses after approx 6 weeks and a number of back and forth emails. I was surprised to receive the reimbursement check since I did not get an email confirming that reimbursement was in process and approved. The lack of status update was frustrating but I was glad to receive the check.
“WorldTrips policy: Atlas Journey Premierforms on line were difficult to access and very tedious to complete
Arnold from NYReview Received: June 4, 2025Was this review helpful?0 out of 1 people found this review helpfulResponse from WorldTripsHello Arnold. We are sorry to hear that you had a difficult time with accessing and completing forms. Your feedback is important to us. If you feel inclined, please email us at reviews@worldtrips.com with a reference to this review, and any suggestions for how we could improve your experience. Thank you.
“WorldTrips policy: Atlas Journey EconomyJust great :-)
My husband needed surgery and we couldn't go to the trip.judy from FLReview Received: May 2, 2025Was this review helpful?2 out of 3 people found this review helpfulResponse from WorldTripsHello Judy. Thank you for taking the time to leave a review! We are happy to hear that you received the assistance you were looking for. We hope your husband has a smooth recovery from his surgery. We look forward to seeing where your next journey takes you. Thank you for choosing WorldTrips!
“WorldTrips policy: Atlas Journey EconomyHad to make a claim based on a weather delay. The online portal was great, easy to use, and had clear instructions. My case was straightforward and handled quickly.
Jack from PAReview Received: April 12, 2025Was this review helpful?1 out of 2 people found this review helpfulResponse from WorldTripsHello and thank you for taking the time to leave a review! We are happy to hear that you had a great experience with us and that the portal was easy to use. Thank you for choosing WorldTrips!
“WorldTrips policy: Atlas Journey PreferredSlow processing, and difficult to figure out how to submit on their website. Difficult to get help with submission.
Jamie from WAReview Received: April 4, 2025Was this review helpful?1 out of 2 people found this review helpfulResponse from WorldTripsHello Jamie. Thank you for your feedback. We are sorry to hear that you haven’t had the best experience with us. If you feel inclined, you are welcome to call our customer service team at: 800-240-0369 - Available 8am to 10pm ET, seven days a week. You can also email at: atlasjourneyclaims@cbpinsure.com with a reference to this review. Our team will be happy to assist you. Thank you.
“WorldTrips policy: ElevateJust filed claim yesterday
Kelli N from ALReview Received: March 17, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from WorldTripsHello Kelli. Thank you for taking the time to leave a review. We are happy to hear that you have had a positive experience with us so far. If you happen to have any questions, feel free to contact our customer service team by phone at 1-800-605-2282 or email us at reviews@worldtrips.com with your name, policy number or claim number(s) and a reference to this review. We will be happy to assist you. Thank you!
“WorldTrips policy: EscapeGerard from MEReview Received: March 15, 2025Was this review helpful?0 out of 0 people found this review helpfulVery easy process to make a claim.
“WorldTrips policy: Atlas Journey PreferredTheir claim process is cumbersome and inefficient. The third party vendor they use to handle claims has a customer portal that does not work and after repeated attempts to resolve the login issues I gave up. They only send out letters via mail which is ineffective when you are on travel, resulting in further delays. Why they don’t send document requests via email, which is more efficient, further degrades the quality of their customer service.
Steven from VAReview Received: March 7, 2025Was this review helpful?2 out of 3 people found this review helpfulReview Updated: 04/04/2025
The process was slow and tedious. Instead of utilizing electronic means to communicate with the claimant they chose to use the U.S. postal system vice electronic means. This makes no sense considering the fact that they have a customer portal. Additionally, their instructions on what supporting documents are needed to complete the claim failed to list all of the relevant documents required which caused further delay. They need to take a lesson or two from their competitors like Allianz insurance on how to have a more efficient process.
Response from WorldTripsHello Steven. Thank you for taking the time to leave a review. We are sorry to hear that the claims process felt cumbersome and inefficient. If you require further assistance with this, please call our customer service team at: 800-240-0369 - Available 8am to 10pm ET, seven days a week. You can also email us at: atlasjourneyclaims@cbpinsure.com. Thank you for choosing WorldTrips.
“WorldTrips policy: Atlas Journey EconomyHarvey from NYReview Received: February 28, 2025Was this review helpful?1 out of 2 people found this review helpfulHaving to actually utilize any insurance policy for its intended purpose is never a pleasant experience, In this case having read what was required in making a claim and in also having the required supporting documentation as well made the outcome work. With that being said, the process is cumbersome and it required multiple emails and conversations as well an exhaustive amount of documentation to be submitted in order for the claim to be paid. In my humble opinion there should be an way to process a claim, but I do understand the necessity for validation, you just should not have to send the same data in the same package multiple times before you realize agreement.