WorldTrips Travel Insurance Reviews

Unable to rate this insurance as claim is still in progress.

Your customer service, especially with changes due to the pandemic, was absolutely wonderful. I was able to move my coverage 3 times without penalty. I'll continue to use your company and will recommend you to my friends and family.

I sent them many pages of documents with all the information they need for my claim. They responded that they need more documents. Some of the ones they said that they needed I had already sent. I called them and spoke to someone on the phone and he was very condescending to me. he told me that I didn’t want to do the work. He told me that if I don’t do the work, they will deny my claim. I told him that as far as I was concerned, I did do a lot of work I spent several hours over a few days, gathering documents, making copies and sending them to him. I told them that I did do work. he just kept repeating exactly you need to do the work or we won’t approve your claim.

I submitted claim via email 2 weeks ago and received NO acknowledgement.

The phone numbers with which I was provided were not correct.
Using my policy number, I was not able to register on line with the claims processing site nor file a claim through that online portal, as described in the policy document. I had to make 4 phone calls and wait on hold a long time in order to receive instructions to open the claim.

Mailes the claim the other day

Very difficult to file claim.was impossible to do online, although they say it's easy.ended up having to print everything at library to send(100+pages) needed 5 separate claim headings; bag delay, trip delay,missed connect...on 3rd and final appeal now

When we had a last minute medical issue and had to cancel our trip, I uploaded everything into the portal, and they completed the claim in a few weeks with no hassles. Great experience.

Initially ran into a problem with setting up a claim as I had incorrectly used the incorrect policy number. I contacted Atlas and they emailed me the paper version which I manually filled out and mailed. I appreciate that they emailed me confirmation that it had been received. Two weeks later I received a check in the mail with my refund.
Excellent outcome.