WorldTrips Travel Insurance Reviews

I just filed a claim yesterday; 1 piece of my luggage was delayed for 5 days so I had to purchase some clothes and shoes.

Quicker response times or more staff for claims handling

We filed a trip cancellation claim due to health reasons and it was paid in full without any issues about 6 weeks later. It was a large claim and so I was expecting all sorts of questions and arguments, so that was a great surprise that it went so smoothly. The only negative to the process was there was zero feedback from WorldTrips (or their 3rd party claims broker) about the status. Instead I called WorldTrips every couple of weeks, they answered the phone quickly and updated me on the status.

Have been purchasing travel insurance from square mouth for the pasted few trips and was very happy with their coverage and claims.

We contacted COVID in New Zealand and had to self isolate for 7 days. The first question they asked me was if we needed medical assistance.
Also immediately sent me the correct form to file.
Acknowledged the receipt of the filing documents. Payed without any additional questions except for 300:00 from a claim of 10,7000,

There is no 24 hour service so I couldn't connect during the actual trip when I had problems with a trip delay.
The representative I talked to over the phone advised me to file the claim online and that's it. Not very helpful.
After submitting a claim online, there is no expectation about how long the claim process would take, just that they have a "large" volume of claims. So far, it's been 10 days after submission and still not response. My claim is less than $100 for a trip delay, so not a very big one.

Hard to find info on how to file a claim. There was confusion between delay and trip interruption.