Compare WorldTrips Plans in Just A Few Simple Steps
WorldTrips offers three comprehensive policies on Squaremouth, each backed by an A++ AM Best rating. These plans are highly customizable, allowing eligible travelers to enhance their coverage with optional benefits such as Cancel For Any Reason (CFAR) and Rental Car Damage Protection.
See how WorldTrips compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Flight was cancelled out of rapid city due to a blizzard
Hi Tiffany we are sorry to hear about your travel delay and that you did not have a 5 star experience with us. We would be happy to discuss any opportunities you think could have made your experience better. Safe travels.
Signing up a policy was straight forward. Four days into our trip in Vietnam, My wife and i both contracted Covid-19 and had to isolate ourselves for six days. To gain a better understanding of our claim eligibility, I contacted WorldTrips 24 hours assistance hotline. When i noticed the phone number not appear to be toll-free, the subsequent calls were the Inside-US number. (It turned out that my phone carrier did not charge me for these calls.). The advices received over the phone were helpful but largely were US based meaning things work differently in other countries. For example, video call with a Vietnam doctor is not common. Instead, the doctor came to our place to examine our self-test results and wrote a prescription on a form which is in Vietnam language. Fortunately, the doctor was able to write his prescription in English mentioning it was for Covid treatment.
The trip was interrupted and we took the first flight available to return to the US soil. At time of writing, my claim was pending.
Thank you for being a customer and providing valuable feedback. We are glad you made it home safely and hope you recovered well. Happy travels.
I spoke to World Trip and they said they were going to contact me through email about cancellation of this policy, because it turned out I did not need it.
I still have not received an email from world trip.
The customer service lady took the claim, my email, phone number, and story, however, I’ve not received any email from World Trip.
Thank you for the feedback. We apologize for any confusion with the handling of your cancellation, but we believe your request has now been completed. We have taken this opportunity to review your situation and will utilize the example to help improve service. We appreciate your business. Safe Travels
I am unsure how things will go
All good
I submitted a claim weeks ago and haven't heard anything beyond a standard "We are experiencing a high volume of claims and claims will be processed in the order received" email. They use a third party site to process initial claims so it feels very scammy to hear nothing.
Review Updated: 11/16/2022
Overall, I would absolutely buy another travel policy from World Trips. The claim process seemed really sketchy, but after two weeks of silence, we were approved with no hassle and no request for additional documentation and just received a check in the mail. That's ultimately what you want from travel insurance, right?
This was my first time evera making a travel insurance claim and I was super worried because a lot of money was on the line. We had to cancel the trip for a covered reason before leaving. We sent in the required documentation on a fishy looking third party site that never allowed me to check the claim status-- it just went from submitted to approved with no communication 2 weeks later. (Maybe it was just a coincidence but I posted a factual Squaremouth review saying I heard nothing about my claim, and within 6 hours, received notice my claim was approved.) We didn't request any unusual expenses, but they sent a check for the full amount requested.
From when I sent in my claim details, it took the company almost an entire TWO MONTHS to get back with me by email asking for more information.
They were very pleasant but ultimately unhelpful when we missed our connection and needed to rebook.
Hi Levi – sorry to hear about your missed connection in Madrid. We aspire to provide the best customer service we can during travel and it appears we fell short this time. We appreciate the feedback and will work with our team internally to improve this experience going forward. Thank you.
Hi my suitcase was damaged I got it bk I had to travel back to derby from Doncaster I had a lot of headache with dragging the suitcase so I want to make a claim for my suitcase and compensate me to with all the headache
Hi Miss Rahman,
Sorry to hear about your luggage situation during your recent trip. We are actively working your case now and will correspond with you directly with updates as we proceed. Thank you.
I did the claim online, the online claim does not appear in my profile so cannot follow the status. Almost 2 month later I received a mail with the claim reply and a check. Not a simple description of what they are reimbursing and why. Not sure if this is the only mail I will receive.