Overview

WorldTrips offers three comprehensive policies on Squaremouth, each backed by an A++ AM Best rating. These plans are highly customizable, allowing eligible travelers to enhance their coverage with optional benefits such as Cancel For Any Reason (CFAR) and Rental Car Damage Protection.

Trips Protected
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SINCE 2008
74,385
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AVG. MONTH
1,121
Total Reviews
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SINCE 2008
571
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.68/5
Customer Service During Claim
3.69/5

See how WorldTrips compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.25 (571 reviews)
  • 5
    332
  • 4
    119
  • 3
    51
  • 2
    26
  • 1
    23
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  • WorldTrips policy: Atlas International excl US

    My daughter experienced acute stomach pain. I tried to schedule an appointment with a doctor, and none of the doctors on your small list were available. She ended up having an emergency appendectomy, and I had to borrow money to pay out of my pocket.

    Your company makes it impossible to get the assistance that we needed and pay the bill.

    Margarita Gudino from CA
    Review Received: August 17, 2025
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    0 out of 8 people found this review helpful
    Response from WorldTrips

    Hello Margarita. We are sorry to hear that your daughter experienced this medical emergency while traveling; we understand how difficult this must have been and sincerely hope she is feeling better. We are sorry that you had a negative experience with us. Please note that while we provide a resource for scheduling appointments with local doctors through AirDoctor, this is not the only available option for care. Our policies do have an international network that can be utilized allowing you to select any provider of your choice for care. If you have any further questions or concerns, our customer service support can be contacted at 1-800-605-2282 or you can email us at reviews@worldtrips.com and we will be happy to assist you. Thank you.

    WorldTrips policy: Elevate

    My experience with Squaremouth has been fine. My experience filing this claim has been very challenging. Their response time has been terrible and I feel like they are giving me the run around and hoping that I will give up.

    Christopher from MI
    Review Received: August 17, 2025
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    0 out of 3 people found this review helpful

    Review Updated: 09/14/2025

    In the end, I received a check for my claim but communication was not great. Customer service reps weren't available so you have to leave a message and no one returned my call. The website to check the status of the claim also didn't work.

    Response from WorldTrips

    Hello Christopher. Thank you for your feedback. We are sorry to hear that you have had a challenging experience with filing your claim. We understand how frustrating this can be and sincerely apologize for any inconvenience. Upon review of your file, we have confirmed your claim was received on 7/31/2025, first reviewed on 8/8/2025, and finalized on 8/15/2025. This is all within our normal processing timelines. Should you have any additional questions or concerns, please send us an email at reviews@worldtrips.com or contact customer service at 1-866-400-6090, and we will be happy to assist you. Thank you.

    WorldTrips policy: Explore

    Email not responsive and customer service not helpful enough to solve our claim.
    Trying to log in to their member portal for claim, unable to do so and the policy account was locked. Sent an email to request unlock, no respond. Called the customer service, keep on asking me to log in to member portal even they knew my policy is locked.

    Kai Wee from AZ
    Review Received: August 17, 2025
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    0 out of 1 people found this review helpful
    Response from WorldTrips

    Hello Kai Wee. Thank you for sharing your feedback. We are sorry to hear that you have had difficulty filing your claim. We understand that this can be an inconvenient experience. We advise that you contact our customer service at 1-866-400-6090 and explain your issue so that they can assist you. Thank you.

    WorldTrips policy: Explore

    I felt confident that my trip was protected.

    Abbe from CO
    Review Received: August 10, 2025
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    0 out of 1 people found this review helpful
    Response from WorldTrips

    Hello Abbe. Thank you for leaving us a review. We are glad to hear that you felt your trip was protected! Thank you for choosing WorldTrips.

    WorldTrips policy: Atlas Journey Preferred

    very disappointed that they will not pay claim for delayed baggage unless I get report from airline as airline is not cooperating

    Keith from NC
    Review Received: August 10, 2025
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    0 out of 2 people found this review helpful
    Response from WorldTrips

    Hello Keith. We are sorry to hear that you experienced a baggage delay and understand that this experience may have been frustrating. We must adjudicate claims in accordance with the terms and conditions of the purchased policy. Baggage delay claims require proof of the delay, which come in the form of a Property Irregularity Report issued directly from the airline. We apologize for any inconvenience. If you have any further questions, please contact customer support at 1-866-400-6090 or send us an email at reviews@worldtrips.com and we will be happy to assist you. Thank you.

    WorldTrips policy: Atlas Journey Premier

    The website to file claims is not working. Also, the doctors they had in Korea could not prescribe any medications because they were outside of Korea????

    Leila from GA
    Review Received: August 6, 2025
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    0 out of 1 people found this review helpful
    Response from WorldTrips

    Hello Leila. We are sorry that you had a medical issue while traveling and understand how challenging this can be to navigate. We apologize that you had a negative experience with us. After you requested assistance from the customer service team, they emailed you a claim form to the email address of record. As of the writing of this review response, we have not received a response from you. If you are unable to locate this email or require further assistance in filling out the claim form, please contact our customer support at 1-866-400-6090 or send us an email at reviews@worldtrips.com and we will be happy to help you. We hope this helps to clear up any confusion. Thank you.

    WorldTrips policy: Escape

    Michael from SD
    Review Received: July 27, 2025
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    0 out of 2 people found this review helpful

    They eventually paid up, but the process was slow and laborious. Required multiple communications, which included requests for "more information" even though that information had already been clearly labelled and provided. Then, no response for a while and suddeny a check showed up in the mail.

    WorldTrips policy: Escape

    Squaremouth insurance coverage made me feel secure in knowing that I was protected should any incident or accident would have happened.

    David Bill from TX
    Review Received: July 26, 2025
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    0 out of 3 people found this review helpful
    Response from WorldTrips

    Hello David, thank you for leaving a review. We are glad to hear that you felt secure while traveling after purchasing coverage. Thank you for choosing WorldTrips!

    WorldTrips policy: Elevate

    The purchasing process was easy peasy, I did file a claim due to flight delays, missed connection flight and having to stay overnight in my connecting city. I’ll let you know how the claim goes.

    Tarus from NC
    Review Received: July 19, 2025
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    0 out of 2 people found this review helpful
    Response from WorldTrips

    Hello Tarus, thank you for writing a review. We are glad that you found our purchasing process to be easy. Please note that our standard claim processing time is 30-45 days. We are curious to hear if there is anything we can do to improve your experience and earn a 5-star rating from you. If you feel inclined, please email us at reviews@worldtrips.com with a reference to this review and any suggestions you may have for us. Thank you for choosing WorldTrips!

    WorldTrips policy: Atlas Journey Preferred

    Seamless process. You send all the required information and the claim was processed and paid within 8 weeks. A few notes: 1) They should have a process for direct deposit for claims into customer's bank account 2) Their email response was slow but they did answer and completed the process.

    Alex from CA
    Review Received: July 11, 2025
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    0 out of 3 people found this review helpful
    Response from WorldTrips

    Hello. Thank you for taking the time to leave us a review. We are glad that you had a seamless process with us! We appreciate your feedback and are always trying to improve our customers’ experience. If you feel inclined, please send us an email at reviews@worldtrips.com with a reference to this review and any further suggestions or concerns you may have. Thank you for choosing WorldTrips!