Overview

WorldTrips offers three comprehensive policies on Squaremouth, each backed by an A++ AM Best rating. These plans are highly customizable, allowing eligible travelers to enhance their coverage with optional benefits such as Cancel For Any Reason (CFAR) and Rental Car Damage Protection.

Trips Protected
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SINCE 2008
86,117
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AVG. MONTH
1,593
Total Reviews
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SINCE 2008
644
Detailed Rating
Customer Service Before Trip
4.39/5
Customer Service During Trip
3.69/5
Customer Service During Claim
3.63/5

See how WorldTrips compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.24 (644 reviews)
  • 5
    379
  • 4
    128
  • 3
    57
  • 2
    32
  • 1
    28
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  • WorldTrips policy: Elevate

    I submitted claim on May 25, 2026, right now it’s still waiting for review, haven’t assigned to claim examiner yet. Slow process and customer support doesn’t help

    Jin Chuan from TX
    Review Received: June 17, 2026
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    3 out of 3 people found this review helpful

    Review Updated: 08/07/2026

    I submitted the claim on May 25, 2026, I received first update from claim department on June 30 asking for additional information, it took more than a month to get my claim first review by claim examiner, I received second email asking for additional documentation, I replied on July 18, however it has been more than 20 days I haven’t heard back from claim examiner for the review, this process caused me so many headaches.

    Response from WorldTrips

    Thank you for sharing your feedback. We understand that waiting for a claim review can be frustrating, particularly when you're looking for updates on its status. Our claims team has recently experienced a higher volume of claims than usual, which has impacted processing times. Please know that our team is actively working through all claim files and remains committed to reviewing each claim as thoroughly and efficiently as possible. We appreciate your patience while your claim remains under review.

    WorldTrips policy: Atlas Journey Preferred

    Everything went smoothly. I didn't have any major issues though.

    patricia from IL
    Review Received: June 17, 2026
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    0 out of 0 people found this review helpful
    Response from WorldTrips

    We're glad to hear everything went smoothly during your travels. Thank you for taking the time to share your experience.

    WorldTrips policy: Elevate

    Filed claim nearly three weeks ago. The claim has not yet been reviewed.

    Joel from OH
    Review Received: June 15, 2026
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    1 out of 1 people found this review helpful
    Response from WorldTrips

    We appreciate you taking the time to share your experience. We understand that waiting for updates on a claim can be frustrating. Our claims team has recently experienced an increased volume of claims and is working diligently to review every claim as quickly as possible. Thank you for your patience while this process is underway.

    WorldTrips policy: Escape

    Filled claim and world trip never responded. They don't care. I have called support and no one cares and will not give any update.

    Bryan from AZ
    Review Received: June 15, 2026
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    2 out of 2 people found this review helpful
    Response from WorldTrips

    We understand your frustration and appreciate you bringing this to our attention. Our claims team has recently experienced an increased volume of claims, which has impacted processing times. Please know that our team is actively working through all claim files and remains committed to reviewing each claim as thoroughly and efficiently as possible. We appreciate your patience while your claim remains under review.

    WorldTrips policy: Elevate

    Meghan from ME
    Review Received: June 14, 2026
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    0 out of 0 people found this review helpful

    Submitted claim with supporting documents. Took a few weeks to review. Received confirmation of approved claim and received reimbursement within days.

    WorldTrips policy: Elevate

    Dealt with Brianna in World Trips customer service and she was very friendly and helpful!

    Ali from ID
    Review Received: June 14, 2026
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    0 out of 0 people found this review helpful
    Response from WorldTrips

    Thank you for sharing your experience. We'll be sure to share your kind words with our team—it means a lot to hear when someone has made a positive impression. Thanks again for choosing WorldTrips!

    WorldTrips policy: Escape

    Karen from LA
    Review Received: June 10, 2026
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    0 out of 0 people found this review helpful

    I am pleased with the outcome of my claim with WorldTrips. It did take a little longer than I expected for them to review the information I submitted before asking for additional documentation. However, once I submitted the additional information, my claim was reviewed and quickly resolved. The reason I gave them 4 stars instead of 5, was the delay in requesting additional information, and the monetary discount I had been given by the booking agent was not paid even though the booking company I had used did not restore my discount to use in the future, when I had to cancel the trip. But all in all, I would use WorldTrips again in the future.

    WorldTrips policy: Atlas Journey Preferred

    We chose World Trips based on our good experience filing a claim with World Trips a couple of years ago.

    Jean R from WA
    Review Received: June 6, 2026
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    0 out of 0 people found this review helpful
    Response from WorldTrips

    Thank you for sharing your experience. Knowing that a positive experience from a previous trip influenced your decision to return means a great deal to us. We appreciate your feedback and hope your travels go smoothly.

    WorldTrips policy: Atlas International excl US

    My international flight was delayed because of an airline fault. As a result, I missed my connection in Miami and I was forced to stay overnight incurring hotel and food costs and arriving home almost a full day later than planned. Filing a claim was easy and WorldTrips reimbursed my extra costs. Very good service. I would buy the insurance again recommend it to the others.

    Mikhail from IL
    Review Received: June 2, 2026
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    1 out of 1 people found this review helpful
    Response from WorldTrips

    Thank you for taking the time to share your experience. We're pleased to hear that the claims process was straightforward and that our team was able to assist following your travel disruption. We appreciate your recommendation and are grateful for the opportunity to support your travels!

    WorldTrips policy: Atlas Journey Preferred

    I’ve had a wonderful experience using world trips. The Customer Service people are so knowledgeable and friendly. They give you a really good customer service.

    Karlton from WA
    Review Received: May 28, 2026
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    0 out of 0 people found this review helpful
    Response from WorldTrips

    Thank you for sharing your experience with WorldTrips. We’re very glad to hear that our customer service team was able to provide knowledgeable and friendly support throughout your experience. Providing clear, helpful assistance is something we work hard to deliver, and it means a great deal to know that it made a positive impression. Thank you again for choosing WorldTrips.

Last updated: September 14, 2026