WorldTrips Travel Insurance Reviews
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Overview
WorldTrips offers three comprehensive policies on Squaremouth, each backed by an A++ AM Best rating. These plans are highly customizable, allowing eligible travelers to enhance their coverage with optional benefits such as Cancel For Any Reason (CFAR) and Rental Car Damage Protection.
See how WorldTrips compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
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“WorldTrips policy: Escape
The reps I chatted and talked with were friendly and helpful, but the process for filing a claim and getting info to return home early had unreasonable standards and caused a lot of stress and run-around. I was very unhappy it took almost 24 hours for the medical team to review my claim when I was told it would only be a few hours. The reason for this was because my issue occurred over the weekend, but this is not acceptable as a person can get injured any day of the week. Furthermore, the response from the medical team (that I had to return to a medical facility to get an x-ray) would have caused further delay since I was out of the country and did not have transportation. I ended up returning early on my own rather than jump through more hoops and be in more pain without appropriate medical intervention. I am now trying to figure out how to submit a claim on the website and it is far from user friendly. I'm only allowed to upload 1 PDF per category and there are not enough categories. I tried to chat with customer support and they told me they could not help. I called them just before 5:00pm CST and they were closed. I'm worried that if I don't submit my claim to exact standards it will be denied.
I am left to wonder if WorldTrips intentionally makes the process difficult to dissuade people from using them, which would help WorldTrip's profit margins. My friend used TripMate, and her process was mush easier.Anne from KSReview Received: July 7, 2025Was this review helpful?0 out of 9 people found this review helpfulResponse from WorldTripsHello Anne. We are sorry to hear that you were injured while travelling and we sincerely hope that you are feeling better. We understand that this can be a very challenging situation to deal with, and understand your frustration with our response time. We apologize for any inconvenience this may have caused you. Please note that you can contact customer support 24/7 while traveling at 1-866-400-6090. We can assure you that we take your feedback seriously and are always trying to provide our customers with a better experience. If you have any further questions or suggestions, please send us an email at reviews@worldtrips.com or contact customer service at the number provided and we will be happy to assist you. Thank you.
“WorldTrips policy: ElevateMLUCKY from CAReview Received: June 22, 2025Was this review helpful?0 out of 0 people found this review helpfulFirst, I want to apologize for the previous review. Indeed, you have refunded me up to the max allowable per day for a trip delay. I have had so much going on that I had forgotten that this claim was finalized weeks ago. I have another situation that's occupied my time and I had forgotten that this was completely resolved. Thank you to Squaremouth and WorldTrips for reaching out to confirm my satisfaction with the resolution of my claim. Again, my sincere apologies. I will recommend and use this service again for trips in the near future. THANK YOU!!! A++
“WorldTrips policy: Atlas Journey PreferredJust liked the peace of mind having the policy.
Gayle from TNReview Received: June 20, 2025Was this review helpful?0 out of 2 people found this review helpfulResponse from WorldTripsHello Gayle. Thank you for leaving us a review. We are glad that you had a positive experience with us and that you felt peace of mind while travelling. Thank you for choosing WorldTrips!
“WorldTrips policy: Atlas Journey EconomyI tried to reach you get help no one seem to know who you were I got passed from hand to hand with no help
Kathleen from VAReview Received: June 13, 2025Was this review helpful?0 out of 8 people found this review helpfulResponse from WorldTripsHello Kathleen. We are sorry to hear that you had a negative experience with us. You can contact our customer service support for 24/7 assistance while travelling at 1-800-605-2282. If you feel inclined, please send us an email at reviews@worldtrips.com with a reference to this review, and our service team will get in contact with you. Thank you.
“WorldTrips policy: EscapeMARY ANN from AZReview Received: June 12, 2025Was this review helpful?0 out of 2 people found this review helpfulThe claims process was a little frustrating due to slow email communication. I had to call so many phone numbers and email WorldTrips just to get the correct email for claims. It was inconvenient to be calling long distance while still traveling. I did eventually get reimbursed for my medical expenses after approx 6 weeks and a number of back and forth emails. I was surprised to receive the reimbursement check since I did not get an email confirming that reimbursement was in process and approved. The lack of status update was frustrating but I was glad to receive the check.
“WorldTrips policy: Atlas Journey Premierforms on line were difficult to access and very tedious to complete
Arnold from NYReview Received: June 4, 2025Was this review helpful?0 out of 5 people found this review helpfulResponse from WorldTripsHello Arnold. We are sorry to hear that you had a difficult time with accessing and completing forms. Your feedback is important to us. If you feel inclined, please email us at reviews@worldtrips.com with a reference to this review, and any suggestions for how we could improve your experience. Thank you.
“WorldTrips policy: Atlas Journey PreferredI called once to clarify our coverage and the rep was so nice and informative. Thanks!
Nancy from DEReview Received: May 31, 2025Was this review helpful?0 out of 2 people found this review helpfulResponse from WorldTripsHello Nancy. Thank you for leaving a review. It is great to hear that you had a positive and helpful experience with our customer service. Thank you for choosing WorldTrips!
“WorldTrips policy: Atlas Journey PreferredWold Trips is great. They/are very easy to deal with and flexible about changing trip dates and trips without any financial penalty, even trip to was cancelled by a travel coordinator a t the last minute.
Vivian from NYReview Received: May 31, 2025Was this review helpful?0 out of 1 people found this review helpfulResponse from WorldTripsHello Vivian. Thank you for taking the time to leave your feedback. We are thrilled that you had a great experience with us, and were able to get the help you needed with your trip dates changing. Thank you for choosing WorldTrips!
“WorldTrips policy: ElevateMy flight back home from Israel to USA was cancelled.
ORIT from FLReview Received: May 17, 2025Was this review helpful?0 out of 1 people found this review helpfulResponse from WorldTripsHello Orit. Thank you for leaving a review. We are glad you had a positive experience with us. We are curious to hear if there is anything we could have done to improve your experience and earn a 5-star rating. If you feel inclined, please email us at reviews@worldtrips.com with a reference to this review and any suggestions you may have. Thank you for choosing WorldTrips!
“WorldTrips policy: Atlas Journey EconomyJust great :-)
My husband needed surgery and we couldn't go to the trip.judy from FLReview Received: May 2, 2025Was this review helpful?2 out of 4 people found this review helpfulResponse from WorldTripsHello Judy. Thank you for taking the time to leave a review! We are happy to hear that you received the assistance you were looking for. We hope your husband has a smooth recovery from his surgery. We look forward to seeing where your next journey takes you. Thank you for choosing WorldTrips!