Overview

WorldTrips offers three comprehensive policies on Squaremouth, each backed by an A++ AM Best rating. These plans are highly customizable, allowing eligible travelers to enhance their coverage with optional benefits such as Cancel For Any Reason (CFAR) and Rental Car Damage Protection.

Trips Protected
Calendar icon
SINCE 2008
87,881
Calendar icon
AVG. MONTH
1,340
Total Reviews
Star icon
SINCE 2008
659
Detailed Rating
Customer Service Before Trip
4.39/5
Customer Service During Trip
3.71/5
Customer Service During Claim
3.65/5

See how WorldTrips compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
Loading...

*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.24 (659 reviews)
  • 5
    388
  • 4
    132
  • 3
    59
  • 2
    32
  • 1
    28
  • Filter By
    Filter
    Sort By
    Sort
  • WorldTrips policy: Explore

    World trips 24/7 medical evacuation is a joke. My father was in hospital for 5 days, refused to admit him or sign safe to fly, after 5 days discharged. We then had to wait 4 days to be medivac’d then told there was a mixup w internal communication so would be delayed 4 more days. Couldn’t get nursing care or would care to see him in the interim. Ended up going to Austria to be seen there and fly home independently.

    Jason from FL
    Review Received: July 11, 2026
    Was this review helpful?
    12 out of 12 people found this review helpful
    WorldTrips policy: Atlas Journey Preferred

    My experience with World Trips was outstanding- they efficiently and compassionately took care of everything that was needed to support me during my medical emergency and got me back home again safely. It was such a relief to have such thorough and capable support while traveling.

    Allison from WA
    Review Received: July 7, 2026
    Was this review helpful?
    3 out of 3 people found this review helpful
    Response from WorldTrips

    Knowing that support was there when it truly mattered means a great deal to us. We're glad you felt well taken care of during a difficult time and that you made it home safely. Thank you for taking the time to share this experience and for choosing WorldTrips!

    WorldTrips policy: Atlas Journey Economy

    On the surface this seemed like an excellent policy. However, traveling as a group of 4 British Airways left us without our bags for 3 days. On filing the claim the baggage delay was $200 per policy. Fine if there's one, or maybe two of you on the policy. However, it wasn't enough with four of us for three days.
    On top of that, when we did get our bags back, one was damaged with rips and a zipper that is inoperable. This was a budget level bag and the claim was minimal, yet it was denied because this is classed as normal wear and tear.
    Maybe all policies, operate this way - it will something I certainly pay closer attention to when purchasing future polices.

    Bryan from NY
    Review Received: July 1, 2026
    Was this review helpful?
    3 out of 5 people found this review helpful
    Response from WorldTrips

    Thank you for taking the time to share such thoughtful feedback. We're sorry to hear parts of your experience did not meet your expectations. We appreciate your perspective regarding the baggage benefits and your baggage damage claim, and we'll be sure to share your feedback with the appropriate team. Coverage determinations are made in accordance with the terms, conditions, limitations, and exclusions of the plan purchased.

    WorldTrips policy: Explore

    Lynette from KY
    Review Received: June 27, 2026
    Was this review helpful?
    0 out of 0 people found this review helpful

    Extremely slow processing claim. Still haven't gotten a final response. Not please at all with WorldTrips. Have carried insurance with several other companies and they are much more efficient than WorldTrips. Likely will not buy policy from them again.

    WorldTrips policy: Elevate

    Filed a claim but I have not heard anything back from WorldTrips

    Lonnie from TX
    Review Received: June 23, 2026
    Was this review helpful?
    1 out of 1 people found this review helpful
    Response from WorldTrips

    Thank you for sharing your feedback. We understand that waiting for updates on a claim can be frustrating. Our claims team has recently experienced a higher volume of claims than usual and is working diligently to review claim files as quickly as possible. We appreciate your patience.

    WorldTrips policy: Atlas Journey Preferred

    I shop price and benefits. I may choose WT again, or I might not. I do not develop brand loyalty with this kind of producy.

    JT from WA
    Review Received: June 23, 2026
    Was this review helpful?
    1 out of 1 people found this review helpful
    Response from WorldTrips

    That's a practical way to shop. Thank you for considering WorldTrips and taking the time to leave a review. We hope you'll consider us again for future travels should we be the right fit for your needs.

    WorldTrips policy: Atlas Journey Economy

    Using Squaremouth insuranc web site was very easy. Squaremouth customer service was professional and helpful.

    Walter from MO
    Review Received: June 21, 2026
    Was this review helpful?
    0 out of 0 people found this review helpful
    Response from WorldTrips

    Thank you for sharing your experience. We're glad the process was easy and that you received helpful support along the way.

    WorldTrips policy: Elevate

    I submitted claim on May 25, 2026, right now it’s still waiting for review, haven’t assigned to claim examiner yet. Slow process and customer support doesn’t help

    Jin Chuan from TX
    Review Received: June 17, 2026
    Was this review helpful?
    3 out of 3 people found this review helpful

    Review Updated: 08/07/2026

    I submitted the claim on May 25, 2026, I received first update from claim department on June 30 asking for additional information, it took more than a month to get my claim first review by claim examiner, I received second email asking for additional documentation, I replied on July 18, however it has been more than 20 days I haven’t heard back from claim examiner for the review, this process caused me so many headaches.

    Response from WorldTrips

    Thank you for sharing your feedback. We understand that waiting for a claim review can be frustrating, particularly when you're looking for updates on its status. Our claims team has recently experienced a higher volume of claims than usual, which has impacted processing times. Please know that our team is actively working through all claim files and remains committed to reviewing each claim as thoroughly and efficiently as possible. We appreciate your patience while your claim remains under review.

    WorldTrips policy: Atlas Journey Preferred

    Everything went smoothly. I didn't have any major issues though.

    patricia from IL
    Review Received: June 17, 2026
    Was this review helpful?
    0 out of 0 people found this review helpful
    Response from WorldTrips

    We're glad to hear everything went smoothly during your travels. Thank you for taking the time to share your experience.

    WorldTrips policy: Elevate

    Filed claim nearly three weeks ago. The claim has not yet been reviewed.

    Joel from OH
    Review Received: June 15, 2026
    Was this review helpful?
    1 out of 1 people found this review helpful
    Response from WorldTrips

    We appreciate you taking the time to share your experience. We understand that waiting for updates on a claim can be frustrating. Our claims team has recently experienced an increased volume of claims and is working diligently to review every claim as quickly as possible. Thank you for your patience while this process is underway.

Last updated: October 30, 2026