Compare WorldTrips Plans in Just A Few Simple Steps
WorldTrips offers three comprehensive policies on Squaremouth, each backed by an A++ AM Best rating. These plans are highly customizable, allowing eligible travelers to enhance their coverage with optional benefits such as Cancel For Any Reason (CFAR) and Rental Car Damage Protection.
See how WorldTrips compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Email not responsive and customer service not helpful enough to solve our claim.
Trying to log in to their member portal for claim, unable to do so and the policy account was locked. Sent an email to request unlock, no respond. Called the customer service, keep on asking me to log in to member portal even they knew my policy is locked.
Hello Kai Wee. Thank you for sharing your feedback. We are sorry to hear that you have had difficulty filing your claim. We understand that this can be an inconvenient experience. We advise that you contact our customer service at 1-866-400-6090 and explain your issue so that they can assist you. Thank you.
I felt confident that my trip was protected.
Hello Abbe. Thank you for leaving us a review. We are glad to hear that you felt your trip was protected! Thank you for choosing WorldTrips.
very disappointed that they will not pay claim for delayed baggage unless I get report from airline as airline is not cooperating
Hello Keith. We are sorry to hear that you experienced a baggage delay and understand that this experience may have been frustrating. We must adjudicate claims in accordance with the terms and conditions of the purchased policy. Baggage delay claims require proof of the delay, which come in the form of a Property Irregularity Report issued directly from the airline. We apologize for any inconvenience. If you have any further questions, please contact customer support at 1-866-400-6090 or send us an email at reviews@worldtrips.com and we will be happy to assist you. Thank you.
The website to file claims is not working. Also, the doctors they had in Korea could not prescribe any medications because they were outside of Korea????
Hello Leila. We are sorry that you had a medical issue while traveling and understand how challenging this can be to navigate. We apologize that you had a negative experience with us. After you requested assistance from the customer service team, they emailed you a claim form to the email address of record. As of the writing of this review response, we have not received a response from you. If you are unable to locate this email or require further assistance in filling out the claim form, please contact our customer support at 1-866-400-6090 or send us an email at reviews@worldtrips.com and we will be happy to help you. We hope this helps to clear up any confusion. Thank you.
They eventually paid up, but the process was slow and laborious. Required multiple communications, which included requests for "more information" even though that information had already been clearly labelled and provided. Then, no response for a while and suddeny a check showed up in the mail.
Squaremouth insurance coverage made me feel secure in knowing that I was protected should any incident or accident would have happened.
Hello David, thank you for leaving a review. We are glad to hear that you felt secure while traveling after purchasing coverage. Thank you for choosing WorldTrips!
The purchasing process was easy peasy, I did file a claim due to flight delays, missed connection flight and having to stay overnight in my connecting city. I’ll let you know how the claim goes.
Hello Tarus, thank you for writing a review. We are glad that you found our purchasing process to be easy. Please note that our standard claim processing time is 30-45 days. We are curious to hear if there is anything we can do to improve your experience and earn a 5-star rating from you. If you feel inclined, please email us at reviews@worldtrips.com with a reference to this review and any suggestions you may have for us. Thank you for choosing WorldTrips!
Seamless process. You send all the required information and the claim was processed and paid within 8 weeks. A few notes: 1) They should have a process for direct deposit for claims into customer's bank account 2) Their email response was slow but they did answer and completed the process.
Hello. Thank you for taking the time to leave us a review. We are glad that you had a seamless process with us! We appreciate your feedback and are always trying to improve our customers’ experience. If you feel inclined, please send us an email at reviews@worldtrips.com with a reference to this review and any further suggestions or concerns you may have. Thank you for choosing WorldTrips!
The reps I chatted and talked with were friendly and helpful, but the process for filing a claim and getting info to return home early had unreasonable standards and caused a lot of stress and run-around. I was very unhappy it took almost 24 hours for the medical team to review my claim when I was told it would only be a few hours. The reason for this was because my issue occurred over the weekend, but this is not acceptable as a person can get injured any day of the week. Furthermore, the response from the medical team (that I had to return to a medical facility to get an x-ray) would have caused further delay since I was out of the country and did not have transportation. I ended up returning early on my own rather than jump through more hoops and be in more pain without appropriate medical intervention. I am now trying to figure out how to submit a claim on the website and it is far from user friendly. I'm only allowed to upload 1 PDF per category and there are not enough categories. I tried to chat with customer support and they told me they could not help. I called them just before 5:00pm CST and they were closed. I'm worried that if I don't submit my claim to exact standards it will be denied.
I am left to wonder if WorldTrips intentionally makes the process difficult to dissuade people from using them, which would help WorldTrip's profit margins. My friend used TripMate, and her process was mush easier.
Hello Anne. We are sorry to hear that you were injured while travelling and we sincerely hope that you are feeling better. We understand that this can be a very challenging situation to deal with, and understand your frustration with our response time. We apologize for any inconvenience this may have caused you. Please note that you can contact customer support 24/7 while traveling at 1-866-400-6090. We can assure you that we take your feedback seriously and are always trying to provide our customers with a better experience. If you have any further questions or suggestions, please send us an email at reviews@worldtrips.com or contact customer service at the number provided and we will be happy to assist you. Thank you.
First, I want to apologize for the previous review. Indeed, you have refunded me up to the max allowable per day for a trip delay. I have had so much going on that I had forgotten that this claim was finalized weeks ago. I have another situation that's occupied my time and I had forgotten that this was completely resolved. Thank you to Squaremouth and WorldTrips for reaching out to confirm my satisfaction with the resolution of my claim. Again, my sincere apologies. I will recommend and use this service again for trips in the near future. THANK YOU!!! A++