Compare WorldTrips Plans in Just A Few Simple Steps
WorldTrips offers three comprehensive policies on Squaremouth, each backed by an A++ AM Best rating. These plans are highly customizable, allowing eligible travelers to enhance their coverage with optional benefits such as Cancel For Any Reason (CFAR) and Rental Car Damage Protection.
See how WorldTrips compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
The purchasing process was easy peasy, I did file a claim due to flight delays, missed connection flight and having to stay overnight in my connecting city. I’ll let you know how the claim goes.
Hello Tarus, thank you for writing a review. We are glad that you found our purchasing process to be easy. Please note that our standard claim processing time is 30-45 days. We are curious to hear if there is anything we can do to improve your experience and earn a 5-star rating from you. If you feel inclined, please email us at reviews@worldtrips.com with a reference to this review and any suggestions you may have for us. Thank you for choosing WorldTrips!
Seamless process. You send all the required information and the claim was processed and paid within 8 weeks. A few notes: 1) They should have a process for direct deposit for claims into customer's bank account 2) Their email response was slow but they did answer and completed the process.
Hello. Thank you for taking the time to leave us a review. We are glad that you had a seamless process with us! We appreciate your feedback and are always trying to improve our customers’ experience. If you feel inclined, please send us an email at reviews@worldtrips.com with a reference to this review and any further suggestions or concerns you may have. Thank you for choosing WorldTrips!
The reps I chatted and talked with were friendly and helpful, but the process for filing a claim and getting info to return home early had unreasonable standards and caused a lot of stress and run-around. I was very unhappy it took almost 24 hours for the medical team to review my claim when I was told it would only be a few hours. The reason for this was because my issue occurred over the weekend, but this is not acceptable as a person can get injured any day of the week. Furthermore, the response from the medical team (that I had to return to a medical facility to get an x-ray) would have caused further delay since I was out of the country and did not have transportation. I ended up returning early on my own rather than jump through more hoops and be in more pain without appropriate medical intervention. I am now trying to figure out how to submit a claim on the website and it is far from user friendly. I'm only allowed to upload 1 PDF per category and there are not enough categories. I tried to chat with customer support and they told me they could not help. I called them just before 5:00pm CST and they were closed. I'm worried that if I don't submit my claim to exact standards it will be denied.
I am left to wonder if WorldTrips intentionally makes the process difficult to dissuade people from using them, which would help WorldTrip's profit margins. My friend used TripMate, and her process was mush easier.
Hello Anne. We are sorry to hear that you were injured while travelling and we sincerely hope that you are feeling better. We understand that this can be a very challenging situation to deal with, and understand your frustration with our response time. We apologize for any inconvenience this may have caused you. Please note that you can contact customer support 24/7 while traveling at 1-866-400-6090. We can assure you that we take your feedback seriously and are always trying to provide our customers with a better experience. If you have any further questions or suggestions, please send us an email at reviews@worldtrips.com or contact customer service at the number provided and we will be happy to assist you. Thank you.
First, I want to apologize for the previous review. Indeed, you have refunded me up to the max allowable per day for a trip delay. I have had so much going on that I had forgotten that this claim was finalized weeks ago. I have another situation that's occupied my time and I had forgotten that this was completely resolved. Thank you to Squaremouth and WorldTrips for reaching out to confirm my satisfaction with the resolution of my claim. Again, my sincere apologies. I will recommend and use this service again for trips in the near future. THANK YOU!!! A++
Just liked the peace of mind having the policy.
Hello Gayle. Thank you for leaving us a review. We are glad that you had a positive experience with us and that you felt peace of mind while travelling. Thank you for choosing WorldTrips!
I tried to reach you get help no one seem to know who you were I got passed from hand to hand with no help
Hello Kathleen. We are sorry to hear that you had a negative experience with us. You can contact our customer service support for 24/7 assistance while travelling at 1-800-605-2282. If you feel inclined, please send us an email at reviews@worldtrips.com with a reference to this review, and our service team will get in contact with you. Thank you.
The claims process was a little frustrating due to slow email communication. I had to call so many phone numbers and email WorldTrips just to get the correct email for claims. It was inconvenient to be calling long distance while still traveling. I did eventually get reimbursed for my medical expenses after approx 6 weeks and a number of back and forth emails. I was surprised to receive the reimbursement check since I did not get an email confirming that reimbursement was in process and approved. The lack of status update was frustrating but I was glad to receive the check.
forms on line were difficult to access and very tedious to complete
Hello Arnold. We are sorry to hear that you had a difficult time with accessing and completing forms. Your feedback is important to us. If you feel inclined, please email us at reviews@worldtrips.com with a reference to this review, and any suggestions for how we could improve your experience. Thank you.
I called once to clarify our coverage and the rep was so nice and informative. Thanks!
Hello Nancy. Thank you for leaving a review. It is great to hear that you had a positive and helpful experience with our customer service. Thank you for choosing WorldTrips!
Wold Trips is great. They/are very easy to deal with and flexible about changing trip dates and trips without any financial penalty, even trip to was cancelled by a travel coordinator a t the last minute.
Hello Vivian. Thank you for taking the time to leave your feedback. We are thrilled that you had a great experience with us, and were able to get the help you needed with your trip dates changing. Thank you for choosing WorldTrips!