Overview

WorldTrips offers three comprehensive policies on Squaremouth, each backed by an A++ AM Best rating. These plans are highly customizable, allowing eligible travelers to enhance their coverage with optional benefits such as Cancel For Any Reason (CFAR) and Rental Car Damage Protection.

Trips Protected
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SINCE 2008
78,040
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AVG. MONTH
1,084
Total Reviews
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SINCE 2008
590
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.7/5
Customer Service During Claim
3.66/5

See how WorldTrips compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.24 (590 reviews)
  • 5
    344
  • 4
    121
  • 3
    52
  • 2
    29
  • 1
    24
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  • WorldTrips policy: Elevate

    My flight back home from Israel to USA was cancelled.

    ORIT from FL
    Review Received: May 17, 2025
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    0 out of 0 people found this review helpful
    Response from WorldTrips

    Hello Orit. Thank you for leaving a review. We are glad you had a positive experience with us. We are curious to hear if there is anything we could have done to improve your experience and earn a 5-star rating. If you feel inclined, please email us at reviews@worldtrips.com with a reference to this review and any suggestions you may have. Thank you for choosing WorldTrips!

    WorldTrips policy: Atlas Journey Economy

    Just great :-)
    My husband needed surgery and we couldn't go to the trip.

    judy from FL
    Review Received: May 2, 2025
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    2 out of 3 people found this review helpful
    Response from WorldTrips

    Hello Judy. Thank you for taking the time to leave a review! We are happy to hear that you received the assistance you were looking for. We hope your husband has a smooth recovery from his surgery. We look forward to seeing where your next journey takes you. Thank you for choosing WorldTrips!

    WorldTrips policy: Elevate

    Biggest problem was the bait-and-switch on the medical coverage. As advertised, it claimed to offer $250K in primary medical coverage. When the policy actually issued, the medical dropped to $50K with the claim that the reduced amount was all that was available to me as a New Hampshire resident.

    After some complaints to both the carrier customer service and Squaremouth, they finally agreed to honor the original $250K, but the whole thing left a very sour taste in my mouth and real uncertainty about using Squaremouth for insurance purchases in the future.

    T from NH
    Review Received: April 19, 2025
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    3 out of 10 people found this review helpful
    Response from WorldTrips

    Hello and thank you for your feedback. We are sorry to hear that you did not have the best experience with us. It is great to hear that our team worked with you to come to a mutual agreement. If you have any further questions, feel free to reach out. Our team will be happy to assist you. Thank you!

    WorldTrips policy: Atlas Journey Premier

    Because we were fortunate in avoiding the need to file a claim, all we can say is personnel we interacted to understand the policy and for purchasing it were very good to deal with. We'll certainly keep you guys in mind going forward.

    Thanks

    Donna from NY
    Review Received: April 15, 2025
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    0 out of 2 people found this review helpful
    Response from WorldTrips

    Hello Donna. Thank you for taking the time to leave a review! We are happy to hear that you received the assistance you were looking for. If you happen to have any further questions, please feel free to reach out. Someone on our team will be happy to assist you. We look forward to seeing where your next journey takes you. Thank you for choosing WorldTrips!

    WorldTrips policy: Atlas Journey Preferred

    My trip was cancelled the day before departure through no fault of my own. The trip coordinator refunded my money.
    But I tried to get a my travel. Insurance refunded or transferred to another trip. Because of the timing, my request was sent underwriting and I have not heard back, usuallly World Trips is easy to deal with

    Anonymous from NY
    Review Received: April 13, 2025
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    0 out of 0 people found this review helpful
    WorldTrips policy: Atlas Journey Economy

    Had to make a claim based on a weather delay. The online portal was great, easy to use, and had clear instructions. My case was straightforward and handled quickly.

    Jack from PA
    Review Received: April 12, 2025
    Was this review helpful?
    1 out of 2 people found this review helpful
    Response from WorldTrips

    Hello and thank you for taking the time to leave a review! We are happy to hear that you had a great experience with us and that the portal was easy to use. Thank you for choosing WorldTrips!

    WorldTrips policy: Atlas Journey Preferred

    Slow processing, and difficult to figure out how to submit on their website. Difficult to get help with submission.

    Jamie from WA
    Review Received: April 4, 2025
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    1 out of 2 people found this review helpful
    Response from WorldTrips

    Hello Jamie. Thank you for your feedback. We are sorry to hear that you haven’t had the best experience with us. If you feel inclined, you are welcome to call our customer service team at: 800-240-0369 - Available 8am to 10pm ET, seven days a week. You can also email at: atlasjourneyclaims@cbpinsure.com with a reference to this review. Our team will be happy to assist you. Thank you.

    WorldTrips policy: Escape

    Thank you for providing me with the amazing Travel Insurance.I will be purchasing more in the future I.'ll rated 5 stars

    Snake B from PA
    Review Received: April 2, 2025
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    1 out of 1 people found this review helpful
    Response from WorldTrips

    Hello and thank you for taking the time to leave a review. It is fantastic to hear that you had a great experience with us! We look forward to seeing where your next adventure takes you. Thank you for choosing WorldTrips!

    WorldTrips policy: Atlas Journey Preferred

    Very good coverage but not more than I needed. Jim was very helpful in guiding me to the policy I needed. Made me feel alot better about going on the trip to Kenya. I would definitely use them again.

    Connie from MO
    Review Received: March 19, 2025
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    0 out of 0 people found this review helpful
    Response from WorldTrips

    Hello Connie. Thank you for taking the time to leave a review. We are happy to hear that you had a great experience with us and received the service you were looking for. Looking forward to joining you on your next trip! Thank you for choosing WorldTrips.

    WorldTrips policy: Elevate

    Just filed claim yesterday

    Kelli N from AL
    Review Received: March 17, 2025
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    0 out of 0 people found this review helpful
    Response from WorldTrips

    Hello Kelli. Thank you for taking the time to leave a review. We are happy to hear that you have had a positive experience with us so far. If you happen to have any questions, feel free to contact our customer service team by phone at 1-800-605-2282 or email us at reviews@worldtrips.com with your name, policy number or claim number(s) and a reference to this review. We will be happy to assist you. Thank you!