Compare WorldTrips Plans in Just A Few Simple Steps
WorldTrips offers three comprehensive policies on Squaremouth, each backed by an A++ AM Best rating. These plans are highly customizable, allowing eligible travelers to enhance their coverage with optional benefits such as Cancel For Any Reason (CFAR) and Rental Car Damage Protection.
See how WorldTrips compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
My trip was cancelled the day before departure through no fault of my own. The trip coordinator refunded my money.
But I tried to get a my travel. Insurance refunded or transferred to another trip. Because of the timing, my request was sent underwriting and I have not heard back, usuallly World Trips is easy to deal with
Had to make a claim based on a weather delay. The online portal was great, easy to use, and had clear instructions. My case was straightforward and handled quickly.
Hello and thank you for taking the time to leave a review! We are happy to hear that you had a great experience with us and that the portal was easy to use. Thank you for choosing WorldTrips!
Slow processing, and difficult to figure out how to submit on their website. Difficult to get help with submission.
Hello Jamie. Thank you for your feedback. We are sorry to hear that you haven’t had the best experience with us. If you feel inclined, you are welcome to call our customer service team at: 800-240-0369 - Available 8am to 10pm ET, seven days a week. You can also email at: atlasjourneyclaims@cbpinsure.com with a reference to this review. Our team will be happy to assist you. Thank you.
Thank you for providing me with the amazing Travel Insurance.I will be purchasing more in the future I.'ll rated 5 stars
Hello and thank you for taking the time to leave a review. It is fantastic to hear that you had a great experience with us! We look forward to seeing where your next adventure takes you. Thank you for choosing WorldTrips!
Very good coverage but not more than I needed. Jim was very helpful in guiding me to the policy I needed. Made me feel alot better about going on the trip to Kenya. I would definitely use them again.
Hello Connie. Thank you for taking the time to leave a review. We are happy to hear that you had a great experience with us and received the service you were looking for. Looking forward to joining you on your next trip! Thank you for choosing WorldTrips.
Just filed claim yesterday
Hello Kelli. Thank you for taking the time to leave a review. We are happy to hear that you have had a positive experience with us so far. If you happen to have any questions, feel free to contact our customer service team by phone at 1-800-605-2282 or email us at reviews@worldtrips.com with your name, policy number or claim number(s) and a reference to this review. We will be happy to assist you. Thank you!
Very easy process to make a claim.
Called world trips to see if I can make changes to my policy.
Unfortunately, they were closed on the weekends. Kind of strange for a trip insurance I would say.
Left a message never got a return phone call
Seems kind of strange for trip insurance to be closing the weekends and your call and don’t return your call. We’ll never use again. Beware
I had made a mistake in the date of the travel and noticed it after payment. I contacted and my date were adjusted with no penalty. thank you.
Hello Mahnoosh. Thank you for taking the time to leave a review. We are happy to hear that you had a great experience with us and that you received the assistance you were looking for. If you have any further questions, someone on our team will happily assist you. Thank you for choosing WorldTrips!
Their claim process is cumbersome and inefficient. The third party vendor they use to handle claims has a customer portal that does not work and after repeated attempts to resolve the login issues I gave up. They only send out letters via mail which is ineffective when you are on travel, resulting in further delays. Why they don’t send document requests via email, which is more efficient, further degrades the quality of their customer service.
Review Updated: 04/04/2025
The process was slow and tedious. Instead of utilizing electronic means to communicate with the claimant they chose to use the U.S. postal system vice electronic means. This makes no sense considering the fact that they have a customer portal. Additionally, their instructions on what supporting documents are needed to complete the claim failed to list all of the relevant documents required which caused further delay. They need to take a lesson or two from their competitors like Allianz insurance on how to have a more efficient process.
Hello Steven. Thank you for taking the time to leave a review. We are sorry to hear that the claims process felt cumbersome and inefficient. If you require further assistance with this, please call our customer service team at: 800-240-0369 - Available 8am to 10pm ET, seven days a week. You can also email us at: atlasjourneyclaims@cbpinsure.com. Thank you for choosing WorldTrips.