Reviews, Sales and Service Ratings for Allianz Global Assistance

Allianz Global Assistance Sales & Service Data

Total Sales
5,305
since 2013
Monthly Sales
252
average monthly sales since 2013
Reviews
168
reviews since 2013
Overall Rating
4.48 out of 5
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average on squaremouth 13,669 policies sold - 269 average monthly sales over last 3 months - 14,385 reviews - overall rating 4.45 out of 5

Allianz Global Assistance Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.48

average on squaremouth 4.45 out of 5

5,305 policies sold
0.2% negative reviews

0.2% (13) negative reviews to sales
average on squaremouth is 0.6%

  • 5 star
    108
  • 4 star
    37
  • 3 star
    10
  • 2 star
    5
  • 1 star
    3
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I had a small claim and it was handled without a problem. They have a form online that they would like the attending physician to fill out but since we were out of country and did not know about this before hand we did not. When it was time to file the claim I wondered if they would unnecessarily delay things but it would be extremely hard to get this info now that we were back home. Claim was handled without a problem with existing paper work.

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    27 out of 27 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I had to cancel our trip for medical reasons. Allianz claim process was smooth, easy to track, and efficient. I was able to deal with much of the paperwork online, uploading documents needed, and faxing when appropriate. Each time I called, the person responding was courteous and helpful. My airline did not provide documentation in a timely way, and Allianz was very accommodating of that situation. I will use them again.

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    17 out of 17 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Fine service and very fair pricing was only slightly blemished by a small lack of communication about the finalization of the claim. Once this was drawn to the attention of the company, I immediately received confirmation from Allianz that the claim had been completed and paid.

    Was this review helpful to you?
    10 out of 10 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    provide all information from Carnival indicating cruise was a "pack & Go' and Carnivals info that cost non-refundable after purchase. However, Jefferson wanted additional information about Carnivals penaltyy refund schedule,which was not applicable. Submitted original documents on 12/04/13,Had to submit the refund info from Carnival's ticket contract (available on line to anyone).Did this on 1/06/14. Called Jefferson on 1/28/14 to find out status. Rep said they were very busy because of snow/ice storms. Rep reviewed my claim and said all information was OK and would request it be approved for payment. Received check on 2/01/14. Almost 2 months for processing. Terrible service.

    Response Received
    Allianz Global Assistance
    Allianz Global Assistance
    Sarah HelpTeam

    I am very sorry to hear about your customer service experience and appreciate you taking the time to provide feedback which I will share with our Customer Service department.

    While we disappointed you with our processing time, I am very glad the insurance you purchased provided the coverage you needed and wish you safe future travels.

    Was this review helpful to you?
    10 out of 10 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    This insurance sucked! Unless I was dead or lost a limb, I'm not covered for anything. I'm not covered for missed flights, except for when it's the airlines fault; which is covered by the airline. This policy is not worth the paper to print it off on.

    Response Received
    Allianz Global Assistance
    Allianz Global Assistance
    Sarah HelpTeam

    I am very sorry about your experience. If you would like to discuss your situation further, please contact me at Help.Team@allianzassistance.com and I will be happy to look into the matter.

    Was this review helpful to you?
    6 out of 7 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    No claim was made.

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    2 out of 5 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    All seemed very good

    During Trip
    My husband fell backwards in the shower the day before we were to go on the cruise and we had to cancel the cruise.

    Claim Process
    Just received the forms and am emailing them today

    Was this review helpful to you?
    4 out of 15 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Most affordable policy.

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    2 out of 6 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    We bought the insurance at the last minute before our winter trip to Iceland in the event we had an accident or became ill while away. The insurance gave us peace of mind while on vacation.
    The cost was very reasonable. Thankfully, we did not have to make any claims.

    Was this review helpful to you?
    2 out of 7 people found this review helpful
  • Review Received
    Insurance Provider
    Allianz Global Assistance
    Policy
    Classic
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I never had a problem that required contacting the provider, or making a claim for my trip.

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    2 out of 8 people found this review helpful