battleface Travel Insurance Reviews

We filed a simple, straightforward claim weeks ago. All we have been told is that it is “in review” and someone will contact us later.

Customer service was very nice but did not know claim had to be made 48 hrs before departure. Why would we buy a. Policy that does not cover right up to boarding?? As changes in weather, departure time do fluctuate, that is a poor policy, thankfully we did not need it, it should be listed as: "cancel for any reason up to 48 hrs before scheduled departure time".

Long delay in processing claims. Hard to get a hold of anyone.

Hi, I called customer service before my departure with a question about the requirements to file a CFAR claim and paperwork needed if I didn’t use the CFAR option and instead had to file under the Trip Cancellation benefit due to a family member being on his deathbed. My agent couldn’t really answer my questions and I had a difficult time understanding her. I ultimately didn't need to file a claim, but I did not have a good customer service experience.

Everything went fine and I only bring up one point in order for battleface to improve their process. Initially I was never asked to define a beneficiary for an AD&D policy which is the whole point of an AD&D or life insurance policy. Even after calling and making the declaration it was never clear in the documentation who the assigned beneficiary was. With other policies I have purchased through Square Mouth the beneficiary was always clearly identified.
Additionally you need to note that the statement of specific policy benefits is issued by Square Mouth and not battleface. Battleface only sends you a copy of the general policy with no specific benefits listed. This paperwork should be cleaned up and made easier to understand.

I filed a claim with battle face more than a month ago and if not received any updates about it

The battleface insurance process has been great from policy to claim. I bought multiple policy and filed claim for selected few. The process is smooth. Will recommend.

overall very easy to buy the insurance I need. Now, waiting on the claim to resolve

I filed a straightforward claim two weeks ago (Robin Assist) and have not heard anything in the past 10 days?

We had a cancelled flight and had to pay a change fee for a missed flight in addition to missing a night in our accommodations. This was a painful experience for us and looking for better communication in regards to paying our claim.

The Battleface contract is contradictory and unclear. The section on Definition of Terms defines cancelation of a trip using the word interruption in the definition, but the body of the contract defines cancelation differently. I relied on the Definition section when I bought the insurance, because that section is at the beginning of the contract and it covered all my needs. However, when I made a claim because my wife's brother died while we were traveling and we had to return home (and pay extra for new airline tickets) the claim was denied because Battleface said it was "an interruption" and not "a cancelation", and according to Battleface" I didn't have "interruption" coverage. This, despite the fact that the definition of cancelation in the Battleface contract includes the word "interruption." My claim was denied, and I'm out almost $3000 that should have been covered.