battleface Travel Insurance Reviews

Hi Dayton - Thank you for your feedback.

We’re sorry to hear about your frustration with the claims process.

We can confirm that your claims were received and set up promptly. Based on our records, your loss was reported on June 30, and your claims were created and acknowledged on July 2. While we understand that waiting for updates can be concerning, this falls within our normal processing timeframe.

At this stage, it appears your claim is progressing as expected, and our team is working to review the information you’ve submitted as quickly as possible. If any additional details are required, a claims handler will be in touch directly.

In the meantime, if you have any questions, please don’t hesitate to reach out to our team — we’re here to help and ensure your claim is handled as smoothly as possible.

Thank you for your patience, we appreciate the opportunity to assist you.

Thank you for your feedback, Jeffrey.

We’re very sorry your injury caused such disruption to your trip.

We also understand your frustration. While your injury is acknowledged, the trip interruption coverage under your policy requires medical documentation from a local attending physician confirming that you were unable to continue your trip at the time the decision to interrupt travel was made. Because medical treatment was not obtained until after returning home, this requirement was not met, and therefore we were unable to approve the claim.

We recognize that situations like this are difficult, and we appreciate your feedback. We wish you a full and speedy recovery.

Thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating delays can be. Our claims team is actively reviewing this matter and has reached out directly to request any remaining information needed to continue processing. We appreciate your patience and are committed to providing clearer communication and timely updates throughout the claims process.

If you have any additional questions or need further assistance, please contact our claims team directly so we can help.

Thank you for your feedback, and we’re sorry for the difficulties you experienced reaching us — that’s not the experience we aim to provide. We’ve completed our review and issued payment on your claim. We’ve also tried to contact you twice by phone to discuss your claim and left a voicemail. If you have any questions, please return our call or contact us using the details on your policy. We’d like to confirm everything is resolved. We take your feedback seriously and we are addressing your concerns about response times and availability.

Thank you for your review, and we're sorry to hear you haven't received our communication.
We received your claim on February 14th, and after review, it was approved. The payment approval notice was sent via email on February 28th. One of our claims handlers will reach out to you shortly, and we will resend the documentation.
We appreciate your patience and are here to assist you!