Overview

USI Affinity Travel Insurance Services offers two comprehensive policies on Squaremouth, both providing extensive coverage for cancellations, medical emergencies, and personal belongings. Additionally, qualifying customers have the option to add Cancel For Any Reason (CFAR) and Pre-Existing Condition coverage to their plan.

Trips Protected
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SINCE 2008
4,070
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AVG. MONTH
13
Total Reviews
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SINCE 2008
120
Detailed Rating
Customer Service Before Trip
4.21/5
Customer Service During Trip
3.16/5
Customer Service During Claim
3.0/5

See how USI Affinity Travel Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.07 (120 reviews)

USI Affinity Travel Insurance Services customers praise the provider’s helpful customer support and efficient online claims portal. However, some travelers report difficulty receiving updates once a claim is filed.

  • 5
    62
  • 4
    18
  • 3
    16
  • 2
    6
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    8
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  • USI Affinity Travel Insurance Services policy: Ruby

    I didn’t have to use any portion of my insurance thankfully. It was reassuring to have insurance in place in case a need arose. I have trips planned and have been using squaremouth.com to help choose the best insurance for my situation.

    Ann from NY
    Review Received: December 14, 2024
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    0 out of 3 people found this review helpful
    USI Affinity Travel Insurance Services policy: Ruby

    I am still waiting for the insurance company to process my claim

    Nicolas from CA
    Review Received: September 23, 2024
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    4 out of 5 people found this review helpful
    USI Affinity Travel Insurance Services policy: Ruby

    Our flight was diverted to another airport on the way back home. We needed to rent a car to get back home. We requested reimbursement for the rental charges to USI. It was a very cumbersome, slow, frustrating process. We provided as much documentation as available to support the claim, which was ultimately denied due to insufficient information to support the claim. I will NEVER again use USI Affinity Travel Insurance Services.

    Jerry from FL
    Review Received: August 25, 2024
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    13 out of 16 people found this review helpful
    USI Affinity Travel Insurance Services policy: Ruby

    Easy, convenient process.

    John from FL
    Review Received: August 12, 2024
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    0 out of 2 people found this review helpful
    USI Affinity Travel Insurance Services policy: Ruby

    We were unable to take the trip due to a medical condition that arose shortly before our planned departure. My initial contacts with your customer service department have been helpful and professional.

    Don from CA
    Review Received: April 1, 2024
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    7 out of 9 people found this review helpful
    USI Affinity Travel Insurance Services policy: Diamond

    Slow responding - 4 days of silence after submitting a $3900 claim for medical services needed on our ship.
    Poor grammar in email and both rude and terse when they did respond.
    Still no updates.
    Still no claim number
    Still waiting and still no further communication from them at all now for two weeks.

    Douglas from KY
    Review Received: December 28, 2023
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    31 out of 32 people found this review helpful
    USI Affinity Travel Insurance Services policy: Ruby

    Ervi from FL
    Review Received: December 23, 2023
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    20 out of 21 people found this review helpful

    It has been well over a month and no results. I have called several times asking about the claim. When I called yesterday there was note on my account that the process sent a letter (not an email) asking for the doctors address in Germany when it was on the receipt. She also wanted to know how many days I was out. This came from another person not even the adjuster. This is discouraging and makes me not want to use this insurance again. I don't know why the adjuster would not call me or send an email with questions.

    USI Affinity Travel Insurance Services policy: Ruby

    The agent was very helpful when I asked about filing a claim due to our trips being cancelled. I am in the process of gathering information for my claim.

    Linda from MI
    Review Received: December 5, 2023
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    4 out of 6 people found this review helpful
    USI Affinity Travel Insurance Services policy: Diamond

    I filed a claim. Did not hear anything.. a week later I sent an email with the claim again. I received two responses. One said they had not received the original claim and thank you for sending. The other response said yes we did receive the original claim.. I also received an email that said the claim was closed. it’s been nearly a month and I have not heard anything.

    Roberta from PA
    Review Received: December 4, 2023
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    20 out of 21 people found this review helpful
    USI Affinity Travel Insurance Services policy: Ruby

    I filed my claim with Starr Insurance on November 8 and have not heard from them yet, so cannot evaluate them at this time. I did not have any pre-travel personal interaction with them other than receiving a copy of the policy.

    Paula from NY
    Review Received: November 23, 2023
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    12 out of 12 people found this review helpful

    Review Updated: 12/21/2023

    At the beginning of the claim process, I had difficulty reaching the right person to ask questions regarding how to file and send the claim, and find out information about where the claim was in the process.
    When the claim was finally in the review process, it was handled quickly, but no one contacted me to tell me that the claim was settled and that a check was sent, and when I should expect it or look for it.