USI Affinity Travel Insurance Services
Overall Rating 4.07 out of 5
Overall Rating 4.07 out of 5 120 Reviews Since 2008

  • Rating 5 out of 5
    Policy:
    Ruby
    Review Received:
    December 14, 2024
    Ann from NY Verified Squaremouth Customer

    I didn’t have to use any portion of my insurance thankfully. It was reassuring to have insurance in place in case a need arose. I have trips planned and have been using squaremouth.com to help choose the best insurance for my situation.

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    0 out of 3 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Ruby
    Review Received:
    September 23, 2024
    Nicolas from CA Verified Squaremouth Customer

    I am still waiting for the insurance company to process my claim

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    4 out of 5 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Ruby
    Review Received:
    August 25, 2024
    Jerry from FL Verified Squaremouth Customer

    Our flight was diverted to another airport on the way back home. We needed to rent a car to get back home. We requested reimbursement for the rental charges to USI. It was a very cumbersome, slow, frustrating process. We provided as much documentation as available to support the claim, which was ultimately denied due to insufficient information to support the claim. I will NEVER again use USI Affinity Travel Insurance Services.

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    13 out of 16 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Ruby
    Review Received:
    August 12, 2024
    John from FL Verified Squaremouth Customer

    Easy, convenient process.

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    0 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Ruby
    Review Received:
    April 1, 2024
    Don from CA Verified Squaremouth Customer

    We were unable to take the trip due to a medical condition that arose shortly before our planned departure. My initial contacts with your customer service department have been helpful and professional.

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    7 out of 9 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Diamond
    Review Received:
    December 28, 2023
    Douglas from KY Verified Squaremouth Customer

    Slow responding - 4 days of silence after submitting a $3900 claim for medical services needed on our ship.
    Poor grammar in email and both rude and terse when they did respond.
    Still no updates.
    Still no claim number
    Still waiting and still no further communication from them at all now for two weeks.

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    31 out of 32 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Ruby
    Review Received:
    December 23, 2023
    Ervi from FL Verified Squaremouth Customer

    It has been well over a month and no results. I have called several times asking about the claim. When I called yesterday there was note on my account that the process sent a letter (not an email) asking for the doctors address in Germany when it was on the receipt. She also wanted to know how many days I was out. This came from another person not even the adjuster. This is discouraging and makes me not want to use this insurance again. I don't know why the adjuster would not call me or send an email with questions.

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    20 out of 21 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Ruby
    Review Received:
    December 5, 2023
    Linda from MI Verified Squaremouth Customer

    The agent was very helpful when I asked about filing a claim due to our trips being cancelled. I am in the process of gathering information for my claim.

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    4 out of 6 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Diamond
    Review Received:
    December 4, 2023
    Roberta from PA Verified Squaremouth Customer

    I filed a claim. Did not hear anything.. a week later I sent an email with the claim again. I received two responses. One said they had not received the original claim and thank you for sending. The other response said yes we did receive the original claim.. I also received an email that said the claim was closed. it’s been nearly a month and I have not heard anything.

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    20 out of 21 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Ruby
    Review Received:
    November 23, 2023
    Paula from NY Verified Squaremouth Customer

    I filed my claim with Starr Insurance on November 8 and have not heard from them yet, so cannot evaluate them at this time. I did not have any pre-travel personal interaction with them other than receiving a copy of the policy.

    Review Updated: 12/21/2023

    At the beginning of the claim process, I had difficulty reaching the right person to ask questions regarding how to file and send the claim, and find out information about where the claim was in the process.
    When the claim was finally in the review process, it was handled quickly, but no one contacted me to tell me that the claim was settled and that a check was sent, and when I should expect it or look for it.

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    12 out of 12 people found this review helpful

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