USI Affinity Travel Insurance Reviews

Only contacted them to add more insurance. Customer Service was good.

Very poor communication on the insurance company’s part. After submitting the claim by registered mail and being notified by the USPS that it had been picked up, we did not receive any confirmation from the insurance company by either text or email that the claim had been received.
After waiting to receive any kind of communication for 2 weeks, we called ACI and were told that yes, it was received and that the 14 day allowance for reviewing it had not expired. We waited another 2 weeks and called ACI once again and finally received an email from a representative asking for more information which I supplied within 3 hours.
We received an automated email response confirming that the additional information had been received. We waited 2-3 days and replied to the previous email asking for an update. We then received an email confirming that our claim was accepted and a check would be mailed. We did receive the check.
Hopefully you would agree that we should not have had to chase down information concerning our claim.
In the end, we were satisfied that our claim was honored but were less than satisfied with the lack of communication in this age of instant communication.

I gave them 4 vs. 5 stars because some of the information on type of trip was not completed and took several calls to correct before our departure.

I didn’t have to use any portion of my insurance thankfully. It was reassuring to have insurance in place in case a need arose. I have trips planned and have been using squaremouth.com to help choose the best insurance for my situation.

I am still waiting for the insurance company to process my claim

Our flight was diverted to another airport on the way back home. We needed to rent a car to get back home. We requested reimbursement for the rental charges to USI. It was a very cumbersome, slow, frustrating process. We provided as much documentation as available to support the claim, which was ultimately denied due to insufficient information to support the claim. I will NEVER again use USI Affinity Travel Insurance Services.

Easy, convenient process.

We were unable to take the trip due to a medical condition that arose shortly before our planned departure. My initial contacts with your customer service department have been helpful and professional.

Slow responding - 4 days of silence after submitting a $3900 claim for medical services needed on our ship.
Poor grammar in email and both rude and terse when they did respond.
Still no updates.
Still no claim number
Still waiting and still no further communication from them at all now for two weeks.