Overview

Nationwide offers five comprehensive policies through Squaremouth, including three specifically designed for cruisers. Additionally, Nationwide stands out by including ‘Interruption for Any Reason’ benefits as standard protection, which is rare among providers.

Trips Protected
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SINCE 2018
45,768
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AVG. MONTH
374
Total Reviews
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SINCE 2018
672
Detailed Rating
Customer Service Before Trip
4.15/5
Customer Service During Trip
3.42/5
Customer Service During Claim
3.37/5

See how Nationwide Mutual Insurance Company compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.01 (672 reviews)

Customers generally have positive experiences with Nationwide’s customer service, praising agents for being helpful and easy to reach. However, some note that claims can take longer than expected to process, with delays in response times once a claim is filed.

  • 5
    381
  • 4
    114
  • 3
    75
  • 2
    34
  • 1
    68
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  • Nationwide Mutual Insurance Company policy: Essential

    my mom had got COVID-19 a day before we had departed

    Angelina from MA
    Review Received: November 29, 2025
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    0 out of 0 people found this review helpful
    Nationwide Mutual Insurance Company policy: Cruise Choice

    I submitted claim 4 weeks ago..waiting for payment!!!

    Richard from FL
    Review Received: November 28, 2025
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    0 out of 0 people found this review helpful
    Nationwide Mutual Insurance Company policy: Prime

    I made a claim and supplied the requested documentation. I have not gotten a response

    Judith from NY
    Review Received: November 27, 2025
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    0 out of 0 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    My flight was cancelled last minute by Air France ( Bangalore / India to Dallas TX ) but I was able to rebook only on 23 rd in the same carrier. No cost to rebooking . I stayed 5 nights in Bangalore , prior to my return trip. . I sent a mail to Customer care of the insurance company but no one responded yet. I could not get through their phone also.I am planning to recoup my lodging expenses occurred at that time . No response shocked me. Luckily Airlines rebooked . Mohan.

    Krishna Pillai from TX
    Review Received: November 25, 2025
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    0 out of 0 people found this review helpful
    Nationwide Mutual Insurance Company policy: Cruise Choice

    The relationship between Square Mouth and National Mutual was a little confusing.

    Information regarding the ownership location of National Mutual Insurance was not readily available.

    Scott from WA
    Review Received: October 28, 2025
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    0 out of 0 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    We appreciated the expansive coverage to give us piece of mind on our vacation at an affordable rate.

    Jaime from FL
    Review Received: October 14, 2025
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    0 out of 1 people found this review helpful
    Nationwide Mutual Insurance Company policy: Prime

    Since trip went extremely well, no claims had to be filed. Hopefully future trips will go as smoothly as this one. Just having the comfort of insurance was a stress free experience! Arrivederci!!
    Jack!!

    Jack from AR
    Review Received: September 26, 2025
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    0 out of 1 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    They are taking very long to process the claims. I purchased policies for 2 trips (mid-July and early August). My wife was hospitalized for the first trip, and eventually passed away before the second trip. I filed the claims in mid August and have yet to receive confirmation of the claims despite submitting all the required paperwork (it is mid-September now).

    George from PA
    Review Received: September 9, 2025
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    0 out of 10 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    Scot from NY
    Review Received: September 7, 2025
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    0 out of 2 people found this review helpful

    We have a legitimate claim an of course the rejected payment. It has caused us to rethink ever buying travel insurance again

    Nationwide Mutual Insurance Company policy: Cruise Luxury

    I submitted a claim with my insured company and my claim was not granted due to their so called policy but I had a good case due to my job being in jeopardy with the diss mantle of the agency I worked for.

    Dominique from MD
    Review Received: July 21, 2025
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    0 out of 1 people found this review helpful

    Review Updated: 08/21/2025

    I am not pleased with my claim due to the fact that nothing was changed in honor of the customer’s benefit. And the only reason I gave my survey a “2” stars due to the fact that the company reached out to me in a reasonable manner when I made a complaint.

    Thank you,
    Dominique McCracken