Nationwide Travel Insurance Reviews
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Overview
Nationwide offers five comprehensive policies through Squaremouth, including three specifically designed for cruisers. Additionally, Nationwide stands out by including ‘Interruption for Any Reason’ benefits as standard protection, which is rare among providers.
See how Nationwide Mutual Insurance Company compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Customers generally have positive experiences with Nationwide’s customer service, praising agents for being helpful and easy to reach. However, some note that claims can take longer than expected to process, with delays in response times once a claim is filed.
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“Nationwide Mutual Insurance Company policy: Essential
I will never purchase insurance from Nationwide again. Their customer service was lacking. They did not respond to emails. They could not be reached by phone. They were not knowledgeable about their product.
Douglas from CAReview Received: January 16, 2026Was this review helpful?0 out of 0 people found this review helpful“Nationwide Mutual Insurance Company policy: Essentiali am waiting to receive my claim result
masoud from CAReview Received: January 9, 2026Was this review helpful?0 out of 0 people found this review helpful“Nationwide Mutual Insurance Company policy: EssentialShannon from MIReview Received: December 29, 2025Was this review helpful?0 out of 0 people found this review helpfulShould be able to see the claim process. Never got an email that it was processed, just a check that showed up in the mail.
“Nationwide Mutual Insurance Company policy: PrimeNationwide was very helpful with answering my questions and concerns before my trip departure. I felt confident enough with them to buy another policy for another upcoming trip.
Briggitte from CAReview Received: December 18, 2025Was this review helpful?0 out of 0 people found this review helpful“Nationwide Mutual Insurance Company policy: EssentialI had to cancel my trip and I am still waiting to hear from Nationwide as they are reviewing my claim. I submitted all my information and the. They still asked for more.
None from NYReview Received: December 18, 2025Was this review helpful?0 out of 0 people found this review helpful“Nationwide Mutual Insurance Company policy: Prime11/16/25 KLM 606 SFO transfer 11/17/25 Amsterdam -Genova KLM 1645 land at 1:35 pm our baggages missing. Everything we packed for the cruise in the 2 luggages, we paid $75 each. NO carry - on, we didn't have extra cloth. Arrived Genova Italy, the weather was cold .
MSC Cruise sail From: 11/17/25 Genova - 11/20/25 Marseille France- 11/21/25 Barcelona Spain.
The baggages delivered to the ship on the fifth day at 5pm.I Claimed :Baggages Delayed 5 Days. I needed reimbursement for our emergency essentials purchased. I submitted Nationwide Claim Form ,all related receipts, Airline Tickets , Airline baggage missing report and tracking tag on 12/08/2025. Please, help follow up and let me know. Thank you.
Your loyal customers
Melinda Tran and Van Chi HoangMELINDA from CAReview Received: December 13, 2025Was this review helpful?0 out of 0 people found this review helpful“Nationwide Mutual Insurance Company policy: Essentialmy mom had got COVID-19 a day before we had departed
Angelina from MAReview Received: November 29, 2025Was this review helpful?0 out of 0 people found this review helpful“Nationwide Mutual Insurance Company policy: Cruise ChoiceI submitted claim 4 weeks ago..waiting for payment!!!
Richard from FLReview Received: November 28, 2025Was this review helpful?0 out of 0 people found this review helpfulReview Updated: 12/26/2025
Process took aboutt 6 weeks but wasnt too long. No problems in the process, Nationwide only had to contact my doctors for confirmation. Claim paaid with no issues what so ever.
“Nationwide Mutual Insurance Company policy: PrimeI made a claim and supplied the requested documentation. I have not gotten a response
Judith from NYReview Received: November 27, 2025Was this review helpful?0 out of 0 people found this review helpful“Nationwide Mutual Insurance Company policy: EssentialMy flight was cancelled last minute by Air France ( Bangalore / India to Dallas TX ) but I was able to rebook only on 23 rd in the same carrier. No cost to rebooking . I stayed 5 nights in Bangalore , prior to my return trip. . I sent a mail to Customer care of the insurance company but no one responded yet. I could not get through their phone also.I am planning to recoup my lodging expenses occurred at that time . No response shocked me. Luckily Airlines rebooked . Mohan.
Krishna Pillai from TXReview Received: November 25, 2025Was this review helpful?0 out of 0 people found this review helpful