Nationwide Travel Insurance Reviews

Nationwide Customer Service is not available on the weekend. When things go wrong while on your trip and you need guidance on what to do and be in compliance with the insurance policy so that a future claim will be accepted, waiting all weekend to speak with someone is infuriating and a lot of valuable time is being lost and wasted, which equates to money.
The on call medical team was at least available at all hours. However, repeatedly over a 3 day period I had to reach back to them to get status on what was an exceedingly slow progress. The team kept blaming the delays on their local representative. I was not in a third world country. This was a western European country. It is unacceptable that there is not a more prompt procedure to expedite medical review and decisions. We were essentially trapped in our location for 3 days trying to get permission to return home and abandon our vacation.
I will also note that the paperwork that is required was emailed to me. On vacation I didn't have a printer and I was in an Airbnb. I had to walk the streets asking hotels if they would be kind enough to print out pages for me on a Sunday morning. The on call medical team should have an online capability for the user to enter the necessary data, even on a mobile device.
My wife sustained an injury on a Saturday night. I began trying to reach the insurance company on Sunday morning. It took until Tuesday evening to arrange transportation back to the United States. That feels terribly slow.

I tried to reach emergency number listed on my documents, could not get live person. Called nationwide, they put me through and still no live agent. Said to leave message and I did and still have not received a call back. This all occured on 4/27/2025 and today is 05/08/2025. I have filed a claim, hopefully that goes well considering the emergency number did not provide any help at all.

Thank you for being there for us.
Thankfully we didn’t have to use this insurance.

Claim request was sent to nation wide & they say they need more information even though the receipt for medical services was provided to them. Looks like a ploy to deny the claim. We were stuck in a non English speaking country & had to avail of doctor available through tour manager who arranged it for sudden unexpected medical service & medication.

the overall experience was positive, but claims process was slower than I expected

After purchasing our policy with Nationwide, we decided to change our cruise destination to another cruise. I reached out to Nationwide and asked to change our policy to the new cruise. Within a very short time, Nationwide complied with our request.

I submitted a claim a week ago and have not heard anything. I’m disappointed but hoping it will work out.

Still waiting to hear something about my claim. I'm a little concerned it was not received, so I will have to follow up. Until I get reimbursed, per the insurance policy, it's premature for me to rate the company. I was hoping it would be taken care of by now.