Arch RoamRight Travel Insurance Reviews

Review Updated: 02/03/2026

The agent was very helpful and cheerful. I think she did a great job given the rules she had to follow.
But the number different forms, documents they required me to find and submit seemed to have nothing to do with the claim took hours and hours. IN terms of lost time at work, the value may have exceeded what I got in my claim. For instance, even though the claim was for the 2 days of extension due to illness, and the change in flights needed, they required all of my receipts and boarding passes from all the flights on the whole 3 week trip from the time we left home, and informaiton about the cruise we had booked in the middle. THese were things which did not seem to relate to the extension. Somethings required multiple levels of proof, which were challenging to find and copy and send in.

There were also small disappointmets of things that were disallowed. For instance, they would pay for me to get to my home airport, but not for the Uber to get from the airport home, (as the original plan of having someone pick us up was now not available). I think they would have paid for a car rental, but because someone was nice enough to loan us their car, and I only had to fill the tank with gas at the end, they would not pay for that, even though it was much cheaper than what the car rental would have been. They would have paid for a hotel, but because someone offered us a discount Air BNB apartment if we would pay cash, but the insurance company would not accept any sort of statement from us attesting to the bargain $50 we paid. If we had paid the whole $200 per night and had gotten a receipt, I think then they would have paid. But the hosts were so kind to let us just pay a fraction because I was ill. So, these were not huge deal breakers, just small rule-oriented things that were annoying because they would have covered much more expensive things but not the cheaper things that actually happened. It just seemed like needless beauraucracy!

Our return flight delay claim was quickly paid. Our baggage delay claim took much longer. Almost a month. The process of uploading supported documentation was cumbersome and tedious because I can only upload one document/one photo at a time. Also nowhere in the filing claim process was I given an option how to get paid for my claims, by check or quick pay. Yet the system had already decided for me when I called to ask.