Arch RoamRight Travel Insurance Reviews

Claim process extremely time consuming and frustrating

Unfortunately, I had to get emergency open heart surgery a week before our scheduled trip. Very disappointed we had to cancel but thankful to be alive. We have sent all data in to Arch but have not heard back yet regarding a full refund. The airline, rental car and ferry service have already given us a complete refund. We are going next year and depending how this goes, we will be purchasing insurance from some entity.

I changed the dates of my trip to August 31 thru September 16, 2025 when my travel partner's husband had significant health issues and she needed to stay at home. The cost of the new trip was a bit more, so the new total premium was $170.00. Customer service with Arch RoamRight was great. They answered all my questions and were easy to work with. However, now I have a significant health issue myself and need to have a cardiac defect repaired this summer. My cardiologist tells me that even if everything goes as planned, I will still be in recovery and September is too early to travel. I will be cancelling this trip and asking to be reimbursed for my deposit of £200 and a transfer fee (from the original trip) for £40.

I got sick in Scottland and needed assistance in finding urgent care. Your customer service was awesome and she even followed up with me 3 days laters to make sure I was ok. I did not need to file a claim because the health care in Scottland is free. (Imagine that... free health care!) Home safe and sound but I will use you again!

Thank you!
Lori Ann Haigh

Always use Arch.

I had no need to file a claim, but I did need to extend the coverage date. It was easy to do. Will use ARR again.

Claim is pending as I gather required documentation

I found it very easy to use my trip insurance, from a previous trip that I had to cancel, to the one I just returned from. I called and spoke to a customer service person and very quickly, my policy was used toward my new trip. Thank you.

For all our trips we ALWAYS purchase our Travel Insurance exclusively through Squaremouth/Arch Roamright because we are 73 with pre-existing health conditions. The website and Customer Service staff make navigating often complicated Insurance language easier. This gives us piece of mind.

In 2019 we had to file a small medical claim when my wife contracted Shingles in the USVI. Your Company aggressively became involved for us while overseas, facilitating the claim.