John Hancock Travel Insurance Reviews

Trying to add a little more monetary coverage after purchasing the policy would have cost the same amount originally paid for the policy. Very disappointing. I did not add the additional amount of coverage.

The representative was friendly, but we both agreed the policy was unreasonable. I purchased Cancel For Any Reason (CFAR) insurance and insured the full cost of my trip. A few months later, I won a room upgrade through the cruise line's bidding program, and the additional charge was automatically billed to my credit card.
About 17 days later, I called John Hancock to update my coverage and pay the additional premium. Instead, I was told that because more than 14 days had passed since the upgrade charge, my CFAR coverage was no longer valid. Initially, I was told the entire policy was void; later they clarified only the CFAR benefit would be removed-with no refund.
I wasn't asking for free coverage on the upgraded amount-I simply wanted to pay the difference to keep my existing protection. Despite multiple conversations with supervisors, they refused to make an exception. After considerable persistence, they finally agreed to refund the difference between the policy with CFAR and the policy without it, but only after I repeatedly pressed the issue.

I called after trip to inquire on some sort of reimbursement for delayed flight for over 3 hrs. Agent kept asking over and over “did you have financial lost?” So I said forget it.

Process went smooth, policy was easy to understand.

Still awaiting decision on our insurance claim .

We have had great experience with John Hancock on a previous trip. We we will see if they come through on this claim after a canceled flight and delay getting home.

Hello. Still waiting for the fulfillment of my claim with claim no: M26B502828. So far, no one had reach out to me yet to ask for any documents needed. Hope the coverage for "Trip Cancellation/ Trip Interruption" will be given to me very soon.

Thank you.

Reina

We wouldn’t book with John Hancock again. It’s very hard to get thru to them and the right department.

The process was much easier than anticipated. We had a bag stolen from hotel storage. We did file a police report with an itemized list of items stolen. Upon returning to the US, we filed a claim. While we did have to provide a fair amount of documentation, we were quickly reimbursed for the stolen bag and contents without any hassle.

Purchasing the policies was easy, customer service from John Hancock was very helpful.