Detour Insurance
Overall Rating 4.5 out of 5
Overall Rating 4.5 out of 5 214 Reviews Since 2023

  • Rating 5 out of 5
    Policy:
    @the edge plus
    Review Received:
    May 25, 2025
    Fira from GA Verified Squaremouth Customer

    Great assistance from Detour underwriter as I had to change the coverage amount several times.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    @the edge plus
    Review Received:
    April 10, 2025
    Jonathan from CA Verified Squaremouth Customer

    While we did not need to use the Detour policy, it was reassuring to know that we had it just in case. The customer service was fine and the cost is fair. What more could you ask for,

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    @the edge plus
    Review Received:
    April 7, 2025
    Laurence from CA Verified Squaremouth Customer

    Your staff was able to transfer our coverage from a trip we cancelled to a new trip, thank you.

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    0 out of 0 people found this review helpful

  • Rating 3 out of 5
    Policy:
    @the edge plus
    Review Received:
    March 23, 2025
    Michelle from PA Verified Squaremouth Customer

    Customer service rep was very nice but she didn't seem overly confident in answering some of my pre departure questions regarding strikes.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    @the edge
    Review Received:
    March 8, 2025
    Ryan from VT Verified Squaremouth Customer

    Thankfully didn't need to use the policy. But for the price it gave piece of mind during overseas vacation

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    1 out of 2 people found this review helpful

  • Rating 3 out of 5
    Policy:
    @the edge
    Review Received:
    February 17, 2025
    Tonya from MI Verified Squaremouth Customer

    Customer service is open on weekends but no one able to actually help with a claim which was not helpful for receiving any guidance during our trip. Paperwork since has been cumbersome.

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    0 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    @the edge plus
    Review Received:
    February 9, 2025
    Alfred from NC Verified Squaremouth Customer

    Great customer service

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    @the edge plus
    Review Received:
    February 2, 2025
    Connie from FL Verified Squaremouth Customer

    I have submitted a claim and have spoken to Leigh at Detour twice so far. On both occasions, she has been very helpful and courteous. The claim has not been settled at this point, but during my conversations with Leigh, I have received the guidance I’ve needed and my questions have been answered completely.

    Review Updated: 03/02/2025

    The claims process was very easy. On two occasions, I had questions regarding procedure, I called the Company directly and Leigh was very helpful and answered my questions completely. I received payment quicker than expected.

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    0 out of 1 people found this review helpful

  • Rating 1 out of 5
    Policy:
    @the edge
    Review Received:
    January 25, 2025
    Juan from FL Verified Squaremouth Customer

    Whats the point of getting insurance if you can’t not use it. My passport was stolen and there was no way for me to travel. This is out of my hands and frustration plus not to mention the money that I lost plus the money I paid your insurance. I had been your customer for years. From now on I will never buy insurance since is worthless. When I called and explained what happened to me the attendant should told that you guys don’t cover for this reason of lost passport. Instead she made me go through the steps wasting my time . Really bad experience from you guys. Really disappointed.

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    2 out of 4 people found this review helpful

  • Rating 3 out of 5
    Policy:
    @the edge
    Review Received:
    January 23, 2025
    Doug from IN Verified Squaremouth Customer

    Filed a claim for delayed luggage.
    Their were 3 purchases made for essential items/ clothes as United couldn't tell us when it would arrive.
    They only offered to pay for the first invoice and we didn't accept. Took 4 days to receive our bag.

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    0 out of 1 people found this review helpful

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