Detour Travel Insurance Reviews

Easy to purchase at the last minute and the added protection made my vacation less stressful .

For my event I was supposed to have liability as well. I do not think I had that or that there was anyway to get it. I would like to sort that out before the next time.

Submitted a claim on September 16, 2026. During day 6 of the Kilimanjaro hike I started vomiting and experienced nausea. The lead guide and on board Dr. said it was High altitude Pulmonary Edema. This also worsened my heat murmur which caused respiratory issues. Significant difficulty breathing.

Rated customer service interaction as a 2 because I had much difficulty reaching a live person for some specific coverage questions that I had prior to departure. After leaving several voicemail messages and sending a couple of unanswered emails, I finally reached out to Squaremouth customer service directly for help making contact. Fortunately, I did receive a call back from someone at Detour shortly after that and they were able to easily answer my questions. However, it should not have been that hard to reach someone.

We got stuck in Chicago and had to spend the night there. I already filed a claim last week with Detour or squaremouth and have not heard anything back from anyone…not even confirmation that they’ve received my claim so this concerns me because I uploaded files. Please advise! 775-772-0856

Unfortunately it has been six weeks and my claim has still not been processed.

Overall good experience and fair pricing

Please stop selling policies from companies that don't handle their own claims

I remain confused about coverage