Detour offers two comprehensive policies on Squaremouth that cater to the insurance needs of adventurers. Both plans, @the edge and @the edge+, cover travelers participating in a wide range of activities and feature strong financial protection for medical emergencies and evacuations.
See how Detour Insurance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Detour customers highlight the provider’s efficient claims process, with some getting claims settled faster than expected. Other travelers, however, report frustrations at the amount of supporting documentation requested when submitting a claim.
I had a modification to my insurance dates and spoke to a Detour representative who was able to take care of my request efficiently. I'm very satisfied with my experience.
Hi Stacy,
Thanks for taking time to share your feedback. We're glad we were able to assist with your policy update, and we appreciate you choosing Detour. Happy to help anytime.
Ins claimed that plane malfunction and cancellation not covered. We were unable to get to Iceland before cruise left.
I submitted a claim with with Detour 16 days ago regarding a trip interruption and a lost/delayed bag. So far I have received ZERO communication or feedback.
Great assistance from Detour underwriter as I had to change the coverage amount several times.
While we did not need to use the Detour policy, it was reassuring to know that we had it just in case. The customer service was fine and the cost is fair. What more could you ask for,
Your staff was able to transfer our coverage from a trip we cancelled to a new trip, thank you.
Customer service rep was very nice but she didn't seem overly confident in answering some of my pre departure questions regarding strikes.
Thankfully didn't need to use the policy. But for the price it gave piece of mind during overseas vacation
Customer service is open on weekends but no one able to actually help with a claim which was not helpful for receiving any guidance during our trip. Paperwork since has been cumbersome.
Great customer service