Overview

Detour offers two comprehensive policies on Squaremouth that cater to the insurance needs of adventurers. Both plans, @the edge and @the edge+, cover travelers participating in a wide range of activities and feature strong financial protection for medical emergencies and evacuations.

Trips Protected
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SINCE 2023
11,873
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AVG. MONTH
196
Total Reviews
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SINCE 2023
224
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
3.56/5
Customer Service During Claim
4.26/5

See how Detour Insurance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.47 (224 reviews)

Detour customers highlight the provider’s efficient claims process, with some getting claims settled faster than expected. Other travelers, however, report frustrations at the amount of supporting documentation requested when submitting a claim.

  • 5
    167
  • 4
    26
  • 3
    15
  • 2
    4
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  • Detour Insurance policy: Access

    I had a modification to my insurance dates and spoke to a Detour representative who was able to take care of my request efficiently. I'm very satisfied with my experience.

    Stacy from TN
    Review Received: February 11, 2026
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    Response from Detour Insurance

    Hi Stacy,
    Thanks for taking time to share your feedback. We're glad we were able to assist with your policy update, and we appreciate you choosing Detour. Happy to help anytime.

    Detour Insurance policy: @the edge plus

    Ins claimed that plane malfunction and cancellation not covered. We were unable to get to Iceland before cruise left.

    Sonya from FL
    Review Received: November 1, 2025
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    1 out of 1 people found this review helpful
    Detour Insurance policy: @the edge

    I submitted a claim with with Detour 16 days ago regarding a trip interruption and a lost/delayed bag. So far I have received ZERO communication or feedback.

    Casey from TX
    Review Received: September 29, 2025
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    0 out of 0 people found this review helpful
    Detour Insurance policy: @the edge plus

    Great assistance from Detour underwriter as I had to change the coverage amount several times.

    Fira from GA
    Review Received: May 25, 2025
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    0 out of 0 people found this review helpful
    Detour Insurance policy: @the edge plus

    While we did not need to use the Detour policy, it was reassuring to know that we had it just in case. The customer service was fine and the cost is fair. What more could you ask for,

    Jonathan from CA
    Review Received: April 10, 2025
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    0 out of 0 people found this review helpful
    Detour Insurance policy: @the edge plus

    Your staff was able to transfer our coverage from a trip we cancelled to a new trip, thank you.

    Laurence from CA
    Review Received: April 7, 2025
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    0 out of 0 people found this review helpful
    Detour Insurance policy: @the edge plus

    Customer service rep was very nice but she didn't seem overly confident in answering some of my pre departure questions regarding strikes.

    Michelle from PA
    Review Received: March 23, 2025
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    0 out of 0 people found this review helpful
    Detour Insurance policy: @the edge

    Thankfully didn't need to use the policy. But for the price it gave piece of mind during overseas vacation

    Ryan from VT
    Review Received: March 8, 2025
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    1 out of 2 people found this review helpful
    Detour Insurance policy: @the edge

    Customer service is open on weekends but no one able to actually help with a claim which was not helpful for receiving any guidance during our trip. Paperwork since has been cumbersome.

    Tonya from MI
    Review Received: February 17, 2025
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    0 out of 2 people found this review helpful
    Detour Insurance policy: @the edge plus

    Great customer service

    Alfred from NC
    Review Received: February 9, 2025
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    0 out of 0 people found this review helpful