Overview

Detour offers two comprehensive policies on Squaremouth that cater to the insurance needs of adventurers. Both plans, @the edge and @the edge+, cover travelers participating in a wide range of activities and feature strong financial protection for medical emergencies and evacuations.

Trips Protected
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SINCE 2023
10,380
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AVG. MONTH
180
Total Reviews
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SINCE 2023
215
Detailed Rating
Customer Service Before Trip
4.59/5
Customer Service During Trip
3.59/5
Customer Service During Claim
4.31/5

See how Detour Insurance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.5 (215 reviews)

Detour customers highlight the provider’s efficient claims process, with some getting claims settled faster than expected. Other travelers, however, report frustrations at the amount of supporting documentation requested when submitting a claim.

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    163
  • 4
    24
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    14
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  • Detour Insurance policy: @the edge plus

    Great assistance from Detour underwriter as I had to change the coverage amount several times.

    Fira from GA
    Review Received: May 25, 2025
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    Detour Insurance policy: @the edge plus

    While we did not need to use the Detour policy, it was reassuring to know that we had it just in case. The customer service was fine and the cost is fair. What more could you ask for,

    Jonathan from CA
    Review Received: April 10, 2025
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    Detour Insurance policy: @the edge plus

    Your staff was able to transfer our coverage from a trip we cancelled to a new trip, thank you.

    Laurence from CA
    Review Received: April 7, 2025
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    Detour Insurance policy: @the edge plus

    Customer service rep was very nice but she didn't seem overly confident in answering some of my pre departure questions regarding strikes.

    Michelle from PA
    Review Received: March 23, 2025
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    0 out of 0 people found this review helpful
    Detour Insurance policy: @the edge

    Thankfully didn't need to use the policy. But for the price it gave piece of mind during overseas vacation

    Ryan from VT
    Review Received: March 8, 2025
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    1 out of 2 people found this review helpful
    Detour Insurance policy: @the edge

    Customer service is open on weekends but no one able to actually help with a claim which was not helpful for receiving any guidance during our trip. Paperwork since has been cumbersome.

    Tonya from MI
    Review Received: February 17, 2025
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    0 out of 2 people found this review helpful
    Detour Insurance policy: @the edge plus

    Great customer service

    Alfred from NC
    Review Received: February 9, 2025
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    0 out of 0 people found this review helpful
    Detour Insurance policy: @the edge plus

    I have submitted a claim and have spoken to Leigh at Detour twice so far. On both occasions, she has been very helpful and courteous. The claim has not been settled at this point, but during my conversations with Leigh, I have received the guidance I’ve needed and my questions have been answered completely.

    Connie from FL
    Review Received: February 2, 2025
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    0 out of 1 people found this review helpful

    Review Updated: 03/02/2025

    The claims process was very easy. On two occasions, I had questions regarding procedure, I called the Company directly and Leigh was very helpful and answered my questions completely. I received payment quicker than expected.

    Detour Insurance policy: @the edge

    Whats the point of getting insurance if you can’t not use it. My passport was stolen and there was no way for me to travel. This is out of my hands and frustration plus not to mention the money that I lost plus the money I paid your insurance. I had been your customer for years. From now on I will never buy insurance since is worthless. When I called and explained what happened to me the attendant should told that you guys don’t cover for this reason of lost passport. Instead she made me go through the steps wasting my time . Really bad experience from you guys. Really disappointed.

    Juan from FL
    Review Received: January 25, 2025
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    2 out of 5 people found this review helpful
    Detour Insurance policy: @the edge

    Filed a claim for delayed luggage.
    Their were 3 purchases made for essential items/ clothes as United couldn't tell us when it would arrive.
    They only offered to pay for the first invoice and we didn't accept. Took 4 days to receive our bag.

    Doug from IN
    Review Received: January 23, 2025
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    0 out of 2 people found this review helpful