AXA Assistance Travel Insurance Reviews

I had to cancel my cruise due to doctor not letting me go. I filled a claim and everything was handled in a timely manor. Just make sure you have ALL of your receipts and documents saved for submission. If you fill out the forms and send all of the requested documents, plus anything you feel is relevant, the process is fast and efficient . Very happy with the outcome. We will be using them again.

PS. Be sure and insure for everything you want to cover that can't be cancelled to insure you don't incur large losses.

I had a great experience with AXA Assistance. There was a last-minute health scare that I was concerned might jeopardize the trip. I spoke with a representative one day before departure and she listed a few options I had in terms of moving forward, which really gave me peace of mind. Luckily I ended up being able to go!

I contacted AXA via email for the assistance to file a claim for lost baggage, but have not received any news from them so far.

I broke my wrist while in Portugal and required two surgeries while I was there. AXA reimbursed me for 100% if my claim. It did take several months to receive the check, but AXA did periodically email me that they were experiencing a high volume of claims and that mine was still being worked on.

Excellent service and quick to respond

Claim just recently filed. It’s in progress under review.

I didn’t use the insurance.

Obtaining a quote efficiently for the coverage that I wanted was easy. Documentation was provided quickly and was easy to understand. Fantastic value for what was provided. The real test however, would be how available the company is in a crisis and how the claim is processed. Thankfully I didn’t have to test this. But I traveled with the peace of mind having the policy in force.

The phone number listed on the proof of insurance claim does not work. You call it and go through all the prompts and it disconnects you. I tried calling this number multiple times and could never get through to a representative to file my claim. Eventually I selected another option and spoke to a person who gave me an alternate phone number to call.