Compare AXA Assistance USA Plans in Just A Few Simple Steps
AXA Assistance USA offers three comprehensive policies on Squaremouth, all underwritten by Nationwide Mutual Insurance Company. Their Platinum plan is the most popular and offers up to $250,000 in medical coverage along with the best baggage protection available on the marketplace.
See how AXA Assistance USA compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
AXA customers frequently mention the provider’s efficient customer service, especially when it comes to making pre-departure adjustments to a policy. However, some customers have voiced that the claims process takes too long and lacks transparency.
This has taken me a long time to get to - I'm just now filing my claim. But while I was on my trip the AXA Assistance was quick to pick up the phone and provide excellent advice to me. I'm just very good at procrastinating on claim filing.
I liked the program and service very much. It was most adequate for my needs.
I am alarmed the by the many online reviews that detail ANA'S delays processing legitimate claims. I will not use AXA again
I submitted my claim on October 12, and so far as of November 2 all I have received is excuses about how busy they are and how late my response will (still) be. VERY DISAPPOINTED.
Customer assistance was good, and all my questions were answered. I did find it difficult to locate the claims form.
I was frustrated to get help. I have to reschedule my flight because of congested heart failure I was diagnosed with during this trip. I’m arriving on November 7th as I have to be hospitalized in hospital. I paid out of pocket plus rescheduling my flights. I called several times to contact the insurance including emergency lines - no answer. I can’t believe I spent so much money for nothing.
24 hour assistance never came though and provided the list of urgent care in Milos Greece as he promised. Luckily the hotel staff helped we were able to get the help we needed. All fine and was a minor issue.
24 hour assistant should not declare his action to help which he had no intention of following.
I filed a claim over one month ago. It took over two weeks to receive an email acknowledgement that AXA received the claim, and they warned in the email that they had a huge backlog of claims to process. So I have no idea when I will hear from them, but they have already missed the 30 day service promise stated in the policy.
Review Updated: 11/10/2022
The claim form and supporting documentation required was clearly stated and easy to complete. My claim was paid in full and in accordance with the coverage I purchased. My only disappointment was that it took them two months to process the claim and send payment, whereas the policy said their goal is to process claims within 30 days.
Everything is very positive
No problems.
Great travel insurance service. Thank you