AXA Assistance Travel Insurance Reviews
Compare AXA Assistance USA Plans in Just A Few Simple Steps
Overview
AXA Assistance USA offers two comprehensive policies on Squaremouth, all underwritten by United States Fire Insurance Company.
See how AXA Assistance USA compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
AXA customers frequently mention the provider’s efficient customer service, especially when it comes to making pre-departure adjustments to a policy. However, some customers have voiced that the claims process takes too long and lacks transparency.
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“AXA Assistance USA policy: Platinum
Experienced life treating bout of Diverticulitis in San Jose Costa Rica on Friday Novemebr 18th – 1st day of travel. Lost over one liter of blood. Immediately return to U.S. Mailed detailed claim Monday, November 28th. How long will it be before I hear from a representative?
Mark Cottrell from GAReview Received: December 5, 2022Was this review helpful?19 out of 20 people found this review helpful“AXA Assistance USA policy: PlatinumGood morning. I like to send my paperwork today. Thanks for help. Zoltan Jakus.
Zoltan from CTReview Received: December 5, 2022Was this review helpful?0 out of 1 people found this review helpful“AXA Assistance USA policy: GoldLoved being able to compare companies. One stop shopping!
Dorie from TXReview Received: November 21, 2022Was this review helpful?0 out of 4 people found this review helpful“AXA Assistance USA policy: Platinumthey suck. sent 3 emails from Peru when my Rx were stolen in Peru and never heard a word back other than a repetitive email saying essentially... "we are busy, we answer in order received, we'll get back to you". it has been 5 weeks and no gettin back from those shitebirds. total ripoff policy. I will badmouth them until I die.
stephen from PAReview Received: November 19, 2022Was this review helpful?20 out of 21 people found this review helpful“AXA Assistance USA policy: GoldI never had to use the policy but it was a comfort to know it was there.
Christopher from ILReview Received: November 16, 2022Was this review helpful?0 out of 3 people found this review helpful“AXA Assistance USA policy: GoldFirst time user. No problems, so no service needed
Keith from VAReview Received: November 10, 2022Was this review helpful?0 out of 4 people found this review helpful“AXA Assistance USA policy: PlatinumThanks
Michael from MNReview Received: November 9, 2022Was this review helpful?1 out of 8 people found this review helpful“AXA Assistance USA policy: PlatinumThis has taken me a long time to get to - I'm just now filing my claim. But while I was on my trip the AXA Assistance was quick to pick up the phone and provide excellent advice to me. I'm just very good at procrastinating on claim filing.
David from CTReview Received: November 5, 2022Was this review helpful?8 out of 10 people found this review helpful“AXA Assistance USA policy: GoldI liked the program and service very much. It was most adequate for my needs.
Joel from COReview Received: November 5, 2022Was this review helpful?2 out of 3 people found this review helpful“AXA Assistance USA policy: PlatinumI am alarmed the by the many online reviews that detail ANA'S delays processing legitimate claims. I will not use AXA again
robert from MIReview Received: November 3, 2022Was this review helpful?11 out of 15 people found this review helpful
Last updated: October 31, 2026