Compare AXA Assistance USA Plans in Just A Few Simple Steps
AXA Assistance USA offers three comprehensive policies on Squaremouth, all underwritten by Nationwide Mutual Insurance Company. Their Platinum plan is the most popular and offers up to $250,000 in medical coverage along with the best baggage protection available on the marketplace.
See how AXA Assistance USA compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
AXA customers frequently mention the provider’s efficient customer service, especially when it comes to making pre-departure adjustments to a policy. However, some customers have voiced that the claims process takes too long and lacks transparency.
I sent an email to cancel the policy on August 11 as I did not travel to Canada. I have not heard back from AXA and have not had the $146 credited back to my credit card. Any assistance you can provide is appreciated.
Thank you,
Miriam Brammer
They are entirely unresponsive to my emails. Horrendous.
I initially emailed AXA to start the process of filing a claim on June 26, 2022. Despite having an expensive premium plan as of August 23,2022 I have yet to hear from AXA other than 3 computer generated form emails that said they were experiencing a high volume of claims and would get to mine in the order it was received. Squaremouth has a great site that’s easy to use. I like them, but I would highly advise that no one purchase a plan from AXA. Very disappointed (and out a lot of money!!)
Very bad customer service.
I filed a claim on July 25 but haven't heard back until today (Aug 20). What I got was just bunch of automated replies.
Apparently AXA is very much behind the processing is very slow the claim. That is very disappointing.
Had two cancellations on my return leg by Delta/KLM, one of which incurred an overnight stay and additional meals. At that time I contacted a representative to clarify coverage who provided me with clear information. In addition, my luggage was delayed and was damaged beyond use when it arrived. At the moment, I have submitted a claim with Delta, to which they have not responded.
Two of the party are still traveling under this plan and it is also unknown if they will need to file a claim.
Cusomer sevice was very friendly and helpful. The representative answered all my questions clearly and succinctly.
I filed my claim on 7/26 via email.
AXA acknowledge receipt of my claim forms on May 24. Since then the only resp0onse I received is that they have experienced a high volume of claims and are working on it. I have already been charged on my credit card by the car company and would dearly like my insurance payment to cover my expense. All they send me is what appears to be an automatic delaying message.