AXA Assistance Travel Insurance Reviews

Difficult to get through to AXA on phone calls.

The website was a breeze to use, everything was explained in detail. Will definitely use them again, this is our first time using them will recommend highly

Emailed them asking to increase coverage before my trip, and they never answered.

I filed a claim one month ago. I have not heard anything back yet except they are very busy. They have not acknowledged that they even received the claim. So far, customer service is poor.

Philip Schneider

I did not have any issues

Not a great experience

I sent an email to cancel the policy on August 11 as I did not travel to Canada. I have not heard back from AXA and have not had the $146 credited back to my credit card. Any assistance you can provide is appreciated.

Thank you,
Miriam Brammer

They are entirely unresponsive to my emails. Horrendous.

I initially emailed AXA to start the process of filing a claim on June 26, 2022. Despite having an expensive premium plan as of August 23,2022 I have yet to hear from AXA other than 3 computer generated form emails that said they were experiencing a high volume of claims and would get to mine in the order it was received. Squaremouth has a great site that’s easy to use. I like them, but I would highly advise that no one purchase a plan from AXA. Very disappointed (and out a lot of money!!)