AXA Assistance Travel Insurance Reviews

It was very hard to reach someone on the 24 hr service
I will file a claim, I got covid while traveling

Re policy #2341760 -- I will be traveling again in October to Italy and Germany. Must I purchase another policy or is this one good for a year?
Please advise...

Annette S, Kahn
streakya@gmail.com

I have filed a claim related to a theft incurred during the trip. Depending on how this is processed and what is covered I will have have additional feedback

I had a question right after I purchased the insurance. When I called customer service the representative answered all my questions and settled my concerns. In Senegal i actually saw a sign for an AXA insurance representative. My trip was challenging but I never needed the insurance. It was reassuring to have it though.

I am appalled by the poor service I have received thus far from AXA Assistance USA. The length of time to process a claim and respond to inquiries is absurd.

I was very disappointed that I was unable to extend my coverage because I extended my trip abroad. This should definitely be something that your company offers

I will be filing a claim soon.

Contacting AXA while outside the US is next to impossible. We were traveling without cellphone access. We needed to contact AXA regarding trip interruption. We sent an email and also used the contact us format on the AXA webpage and still have not received a response after 11 days. We ultimately used Facetime to contact relatives on the West Coast who in turn called the 800# at AXA. I listed on a separate phone while they interacted with AXA. I am now back in the US and am waiting on a claim form. I find it interesting that you must send an email to get a claim form and then you get the 'we are busy' response. This is poor claim service on the part of AXA and nothing about my interaction to date would cause me to want to purchase their travel assistance coverage in the future.

We were in Longyearbyen following an Artic Cruise. There was a SAS pilot strike. We called AXA, the representative answered quickly and initiated a claim. He said someone would contact us in 6 hours to answer questions about what we could claim. No one responded. We received a message from AXA asking if we had been assisted. We responded we never heard from a claims assistant or received a claim firm, We received a claims form . Other travelers called their emergency number and got travel booking Assistance. Our representative initiated a claim with a number but no one contacted us or assisted us.

I haven't heard back about the status of my claim yet.