AXA Assistance Travel Insurance Reviews

Can not rate policy purchase experience until claim is closed. Thank you for your help. Traveling with the Platinum coverage gave really peace of mind.

It was very easy to cost compare policies and get one we thought was best for us. The language in the policy seemed clear. Our initial interaction with a claims person was very positive. The second interaction was a bit of a surprise in that the new person gave our only option for filing a claim through the website portal. This portal was in fact a series of eight pages asking us to re-create our information that we have previously given to your company and doubtless you have stored. These eight pages are then requested to be sent by US mail or the forms emailed, but that will involve filling them out and scanning them. Both options are likely in my experience to be lost or delayed, and seem like a tactic to delay claims adjustment. I did like the 30 day guarantee for service, but are there teeth to that claim? I wish we could file the claim over the phone for simple claims.

Claim is still pending, so no comment at this point (this is for trip taken February 26-March 27, 2022; I will have no claim for my June 2022 trip).

I was able to travel as scheduled to and from the Phil. However while I was in the Phil. I was hospitalized and tried to contact the insurance provider but the reply was that there were may requirements and my request for re scheduling my return trip was not acted upon.

Very helpful in meeting my needs and in finding a reasonably priced policy

Tried to augment coverage. Sent email. Left voice message. No response until I was well into my trip in Spain.

Loss opportunity.

AXA Assistance USA is a great company, obtaining a policy was very easy, I recommend them 100%.

I felt piece of mind traveling internationally right now having this travel insurance plan from AXA. Our travel plans changed prior to departure, and we had to contact customer service to discuss the changes on more than one occasion. Each time, customer service was extremely polite and helpful. Fortunately our travel plans s went s.oothly a day we did not need to make a claim, but I was glad to have our policy in place just in case. The xost was reasonable and worth it. I would choose AXA again. Thank you, AXA!

I submitted a claim and documentation for my wife’s injury during our trip. I am awaiting resolution.