AXA Assistance Travel Insurance Reviews

AXA Assistance USA is a great company, obtaining a policy was very easy, I recommend them 100%.

I felt piece of mind traveling internationally right now having this travel insurance plan from AXA. Our travel plans changed prior to departure, and we had to contact customer service to discuss the changes on more than one occasion. Each time, customer service was extremely polite and helpful. Fortunately our travel plans s went s.oothly a day we did not need to make a claim, but I was glad to have our policy in place just in case. The xost was reasonable and worth it. I would choose AXA again. Thank you, AXA!

I submitted a claim and documentation for my wife’s injury during our trip. I am awaiting resolution.

Provided peace of mind. Customer service was great

The process of filling a claim is too burdensome and uncertain. The person I talked to couldn’t actually help me but pointed me to an automated Web site. The documentation required for an obvious claim is too burdensome. Was told The steps we took to get home despite the airline, which we did to save money overall (Amtrak vs three nights in a hotel) would not be covered bc we didn’t use the airline rebook to get home. But the airline was broken. Makes no sense.

I submitted my claim with full documentation 19 days ago and haven't received any feedback on the processing or completeness of my claim. AXA did confirm receipt, but nothing beyond that almost 3 weeks later..

My wife broke her hip in Costa Rica and had to have a hip replacement. ACA enabled us to move from public hospital where few spoke English to a private hospital where most of the staff did speak English. They were very helpful.

The claims process was less helpful. We were told 39-45 days to payment. It was right at 90 days. The biggest issue was lack of communication. I called and after over an hour on hold, left a message which was never responded to. An email asking for information and noting the delay received a less than helpful response.

There reason was due to high volumes of claims.

I am pleased the claim was paid in full, but unhappy with length of time and responsiveness.

I needed to extend my trip by one day because of airline schedule changes, and the AXA representative made the change, wrote a new letter to to update my policy to meet Philippine requirements, and did it for no extra charge. And, she was very pleasant about making the change for me.

I submitted my claim on 2/5/22. it is now 5/7/22 and I haven't heard back from AXA regarding my claim. I don't understand why I have not heard back, even to say that the claim is under review. Please contact me to complete my claim.

Filed claim 4 - 5 weeks ago and all I've received is a computer generated email stating they are somewhat overwhelmed, please be patient.