Compare AXA Assistance USA Plans in Just A Few Simple Steps
AXA Assistance USA offers three comprehensive policies on Squaremouth, all underwritten by Nationwide Mutual Insurance Company. Their Platinum plan is the most popular and offers up to $250,000 in medical coverage along with the best baggage protection available on the marketplace.
See how AXA Assistance USA compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
AXA customers frequently mention the provider’s efficient customer service, especially when it comes to making pre-departure adjustments to a policy. However, some customers have voiced that the claims process takes too long and lacks transparency.
AXA email indicated a 30 day turnaround for my claim to be processed/paid. I submitted my claim in Dec 2021 & called in late Jan 2022 to check on status. I was told no one had looked at it yet and that the were just starting to look at claims submitted in Oct 2021. They indicated it would probably not be until March 2022 for someone to look at my claim. This was my first time purchasing travel insurance from any company. If it truly takes 3 months for my claim to even be looked at, this will be the last time I purchase from this company!
I always use the clearly understood website Squaremouth to get travel insurance.
So easy and reassuring in these crazy times!
I emailed AXA when I had to rebook my return to the US since our cruise ship was not able to disembark in Buenos Aires as scheduled. Never received a response to my email. On my return home, I called AXA and thought I was opening a claim once I spoke to someone to obtain a claim form. When I called AXA again with a question I had, I was surprised that a claim was not automatically opened. I am now completing all the paperwork to submit my claim.
So far not impressed with their service.
It over a week to get an answer regarding my claim. I was asked more than once to submit the same documentation.
I still haven't heard anything back
Helpful
Hopeful that it will help us recoup virtually all the monies paid upfront. Had to cancel out plans due to Omicrom.
Worst customer service ever!
We submitted a claim and got this perfunctory letter before we heard back from anyone other than a robot email.
THREE WEEKS and NO RESPONSE to complete claim!1