AXA Assistance Travel Insurance Reviews

I sent them all of the documentation on Sept 10th. They were supposed to tell me the result within 15 days. I have not heard from them since. It's even worse when you consider I spent hours completing their claim information and sent them a total of 7 documents to support the claim I filed.

I submitted all documents and emailed to AXA they can't find my info in the system.

It was extremely difficult to contact AXA, with excessive wait time; and despite overwhelming evidence of the validity of my medical condition preventing my travel, there was reluctance to consider my situation.

We exceeded our trip and we’re not allowed to extend the insurance. I was disappointed. Otherwise, my two brief encounters were first rate.

The policy was just what we needed for our trip, and it was well priced.

Our cruise was cancelled, and AXA was unwilling to provide a prorated refund for the 3 weeks that we no longer needed coverage.

Agent was very helpful in helping me select the right policy for my motorcycle trip in europe.

Everything was great from start to finish. Did not need to contact them for a claim and they were above board every time I contacted them which was more in the beginning and before purchasing the insurance. Highly recommend!

I purchased this after my trip was booked. The rate was very good and these people are very helpful in both assistance before purchasing the insurance and in filing a claim. I would recommend this company over any of the other insurance providers

My trip was postponed and thank you for letting me transfer my current policy to another trip.