AXA Assistance Travel Insurance Reviews

Agent was very helpful in helping me select the right policy for my motorcycle trip in europe.

Everything was great from start to finish. Did not need to contact them for a claim and they were above board every time I contacted them which was more in the beginning and before purchasing the insurance. Highly recommend!

I purchased this after my trip was booked. The rate was very good and these people are very helpful in both assistance before purchasing the insurance and in filing a claim. I would recommend this company over any of the other insurance providers

My trip was postponed and thank you for letting me transfer my current policy to another trip.

I unfortunately had to call to inquire about filing a claim as my hotel room was robbed on my trip. Everyone I had spoken to on my call was very empathic, kind, and helpful thus far. I felt heard, listened to, respected, and helped. The email with claims instructions was easy to follow. So far so good. I now await the claims process and follow-up.

I started a claim sometime at the end of May (I believe the 27th) and the claim has still not been processed, even though it is only supposed to take “15 business days”.

It was easy to search for policies and compare them. I bought a policy. I later found I needed to extend the timeframe for the policy by one day due to a change in flights by the airlines. I contacted AXA and made that change readily and easily.
The trip went smoothly so I have no reason to file a claim.
A comment -- one of your questions is about my experience with AXA Assistance during my trip. I had no contacts with AXA assistance during my trip, so I looked for the answer "does not apply" but it was not an option. Since my "experience" was neither great (5 stars) or terrible (1 star), I chose three stars. But I really wanted to say I had no contact with AXS. Please add the "no contact" or "does not apply" option!!

Our trip was rescheduled and a quick call to AXA rescheduled the insurance coverage. No problems and no hassles.

No problems at all

We did not make our trip as the cruise was cancelled and rebooked for new dates. AXA did change the dates for the new cruise and we are very happy with AXA service. Jack Good