Overview

AXA Assistance USA offers three comprehensive policies on Squaremouth, all underwritten by Nationwide Mutual Insurance Company. Their Platinum plan is the most popular and offers up to $250,000 in medical coverage along with the best baggage protection available on the marketplace.

Trips Protected
Calendar icon
SINCE 2015
79,676
Calendar icon
AVG. MONTH
148
Total Reviews
Star icon
SINCE 2015
1,066
Detailed Rating
Customer Service Before Trip
4.32/5
Customer Service During Trip
3.61/5
Customer Service During Claim
3.7/5

See how AXA Assistance USA compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
Loading...

*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

AXA customers frequently mention the provider’s efficient customer service, especially when it comes to making pre-departure adjustments to a policy. However, some customers have voiced that the claims process takes too long and lacks transparency.

  • 5
    649
  • 4
    207
  • 3
    90
  • 2
    49
  • 1
    71
  • Filter By
    Filter
    Sort By
    Sort
  • AXA Assistance USA policy: Platinum

    Thank you for a very affordable and comprehensive policy

    Stephen from VA
    Review Received: October 6, 2019
    Was this review helpful?
    1 out of 3 people found this review helpful
    AXA Assistance USA policy: Platinum

    Scott from CA
    Review Received: September 29, 2019
    Was this review helpful?
    4 out of 4 people found this review helpful

    Excellent and timely claim handling. Thank you!

    AXA Assistance USA policy: Gold

    I am still in-process of obtaining my claim form and submitting to AXA. The call wait was some what lengthy. Overall, their policies are very good and affordable for the coverage and have used them on two International trips so far. If all goes good with this claim (resulting from British Airways travel issues) will for sure look for purchase from AXA again.

    Alvaro from FL
    Review Received: September 17, 2019
    Was this review helpful?
    3 out of 7 people found this review helpful
    AXA Assistance USA policy: Platinum

    William from IL
    Review Received: September 8, 2019
    Was this review helpful?
    4 out of 4 people found this review helpful

    claim was handled on a timely basis and received a check for clothing and necessities because of a 2 day luggage delay. AXA however did not reimburse me for a hotel stay which I submitted for the first day which kept us in Gibraltar while waiting for our luggage.

    AXA Assistance USA policy: Gold

    Other than purchasing coverage, we had no interaction with AXA.

    Winnifred from OR
    Review Received: September 7, 2019
    Was this review helpful?
    0 out of 5 people found this review helpful
    AXA Assistance USA policy: Silver

    I had an emergency room visit for a sprained and bruised ankle and needed x-rays and stitches. I will now start a claim and hope to be reimbursed. According to the policy, I should be reimbursed.

    Rifka from NY
    Review Received: August 29, 2019
    Was this review helpful?
    1 out of 7 people found this review helpful
    AXA Assistance USA policy: Platinum

    I would book again with them. Great customer service.

    david from NC
    Review Received: August 20, 2019
    Was this review helpful?
    3 out of 6 people found this review helpful
    AXA Assistance USA policy: Silver

    Harris from WA
    Review Received: August 18, 2019
    Was this review helpful?
    14 out of 16 people found this review helpful

    I was told that my claim was not covered by my policy. I feel this was a legitimate claim, but both Axa and Squaremouth refused to pay it.

    Overall, I had a really negative experience as a customer.

    I am not planning on purchasing from Squaremouth in the future.

    AXA Assistance USA policy: Silver

    AXA/Squaremouth will be continue to be my first and only choice for my travel issuance needs. A wonderful organization that I have already highly recommended to family and friends. Kevin C. Causley

    Kevin C. Causley from VA
    Review Received: August 10, 2019
    Was this review helpful?
    2 out of 6 people found this review helpful
    AXA Assistance USA policy: Platinum

    The site was a little difficult for me to navigate resulting in several questions. I contacted the assistance staff and they were very helpful = one in particular walked me through the steps which were confusing to me. Very helpful.

    Laura from CO
    Review Received: August 9, 2019
    Was this review helpful?
    2 out of 2 people found this review helpful