AXA Assistance USA offers three comprehensive policies on Squaremouth, all underwritten by Nationwide Mutual Insurance Company. Their Platinum plan is the most popular and offers up to $250,000 in medical coverage along with the best baggage protection available on the marketplace.
See how AXA Assistance USA compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
AXA customers frequently mention the provider’s efficient customer service, especially when it comes to making pre-departure adjustments to a policy. However, some customers have voiced that the claims process takes too long and lacks transparency.
Thank you for a very affordable and comprehensive policy
Excellent and timely claim handling. Thank you!
I am still in-process of obtaining my claim form and submitting to AXA. The call wait was some what lengthy. Overall, their policies are very good and affordable for the coverage and have used them on two International trips so far. If all goes good with this claim (resulting from British Airways travel issues) will for sure look for purchase from AXA again.
claim was handled on a timely basis and received a check for clothing and necessities because of a 2 day luggage delay. AXA however did not reimburse me for a hotel stay which I submitted for the first day which kept us in Gibraltar while waiting for our luggage.
Other than purchasing coverage, we had no interaction with AXA.
I had an emergency room visit for a sprained and bruised ankle and needed x-rays and stitches. I will now start a claim and hope to be reimbursed. According to the policy, I should be reimbursed.
I would book again with them. Great customer service.
I was told that my claim was not covered by my policy. I feel this was a legitimate claim, but both Axa and Squaremouth refused to pay it.
Overall, I had a really negative experience as a customer.
I am not planning on purchasing from Squaremouth in the future.
AXA/Squaremouth will be continue to be my first and only choice for my travel issuance needs. A wonderful organization that I have already highly recommended to family and friends. Kevin C. Causley
The site was a little difficult for me to navigate resulting in several questions. I contacted the assistance staff and they were very helpful = one in particular walked me through the steps which were confusing to me. Very helpful.