AXA Assistance Travel Insurance Reviews

Haven't used purchased Travel insurance which I'm glad I didn't but the essence of Comfort it gives knowing you are covered when you travel is worth it. Had no problems contacting both Squaremouth and AXA assistance service prior to departure.

The experience is generally good. Except when I tried to get help for transfer assistance in Charles de Gaulle airport, I don't get it.
My wife passed away during the cruise, and the negotiation with AXA is hectic.

Odoric Wou

Amazing service! Couldn't be happier! Would definitely recommend

AXA was very helpful when I had to adjust both dates and amount. Everything was taken care of in 1 call with no hassle. Luckily I didn't have to use it this time.

Fresco Tours recommended you. So I bought insurance from you upon that recommendation. Thankfully, I didn't not have to invoke any of it's coverage.

easy to purchase the policy. Will let you know how the claim process goes

Easy and provides the best coverage!

We had an accident requiring surgery and hospital time in Egypt. AXA personnel are very competent and available, but they use a 3rd party agent in Egypt and communications seemed a bit loose so that I had to push hard both in Egypt and with AXA home to make things happen. I had to verify communications between hospital and AXA, and eventually needed to send copies of medical records thru my smart-phone - not difficult but didn't seem like the right way to execute. The biggest problem was my understanding the difference between on-site expert medical opinion (5 days post-op delay) and criteria driven by insurance company protocols (7 days), and accepting the associated additional accommodation costs and delay getting home.

The process was easy and the policy was affordable.

My wife broke her arm while traveling. I filed the claim by email while still overseas. The AXA check was at home by the time we returned. The documentation required by AXA was standard information offered by healthcare providers.