AXA Assistance Travel Insurance Reviews

Claims process was unnecessarily painful. I understand that providers may not be able to get back to you right away, or that you may have to provide additional documentation after the initial claim. But MY GOD was the claims team horrible. They kept sending me auto generated emails, ( when they bothered to write back, which was about 3 weeks after each attempt by me to reconcile their issues. After trying to send documentation that I thought they needed, and continually getting rejected via a gibberish auto generated email, and I have to email 3 TIMES, finally threatening 1 star reviews all over the internet if they didn't have AN ACTUAL HUMAN write an email, or make a call, and explain to me IN ENGLISH what needed to be shown in the additional documentation.

After they finally called me, it was quite simple...the AirBnB documentation did not formally say that my room was non refundable. Fine, no problem, I get that, but it took us 3 MONTHS to get to that point b/c of their unwillingness to engage with me at all up to that point.

Once the 5 minute convo took place, it was simple to get them what they needed. Then of course another 1 month long wait, for god knows why.

So 2 stars for actually paying...eventually...after unnecessarily wasting my time all summer.

Affordable premium for travel insurance, customer service responded very quickly to questions and my claim was settled in a fair amount of time and in the full amount. Will definitely buy another policy next time I travel!

Nice competent staff.

Tried to contact AXA on a Sunday and could not get through.

The claim was just mailed to you

My daughter was on a university language learning program in Morocco. When she was traveling back to the airport the shuttle or mini bus that was to pick her up was involved in a minor fender bender and was late to the university to pick her up. We had to buy her new airline tickets in order for her to travel back to the US because she failed to get n her flight even though she was at the airport an hour before departure and the airline insisted that they need 2 hours arrival before departure. The claim was filed in June. The underwriting has refused to issue the claim because they want proof that the bus was involved in a minor traffic accident. There is absolutely no was for the girl to get that information from a foreign country at this stage. This is an unreasonable request.

Asked for refund for cancelled trip due to medical illness problem for me and my wife. Submitted supporting documents as asked to do, and received reimbursement for trip costs in full (up to limit of policy) within 3 weeks. No problems. In our experience they performed as expected and worth the cost of the policy!

Very happy with the experience.

Overall, I was happy. Some of the policy was confusing due to the legal language