AXA Assistance Travel Insurance Reviews
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Overview
AXA Assistance USA offers three comprehensive policies on Squaremouth, all underwritten by Nationwide Mutual Insurance Company. Their Platinum plan is the most popular and offers up to $250,000 in medical coverage along with the best baggage protection available on the marketplace.
See how AXA Assistance USA compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
AXA customers frequently mention the provider’s efficient customer service, especially when it comes to making pre-departure adjustments to a policy. However, some customers have voiced that the claims process takes too long and lacks transparency.
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“AXA Assistance USA policy: Platinum
We have used Squaremouth for several years and found them very easy with whom to deal!
Donald from MDReview Received: May 28, 2018Was this review helpful?1 out of 2 people found this review helpful“AXA Assistance USA policy: GoldNext time I would rather just purchase medical coverage.
Robin from CAReview Received: May 19, 2018Was this review helpful?1 out of 2 people found this review helpfulResponse from AXA Assistance USAThank you for your feedback. If you would like assistance adjusting the coverages for a future trip we are happy to provide guidance.
“AXA Assistance USA policy: PlatinumWill be able to proved better feedback after claim process is complete
Robin from MDReview Received: May 16, 2018Was this review helpful?0 out of 2 people found this review helpfulResponse from AXA Assistance USAHi Robin! Thanks for providing the positive feedback for your pre-trip and during trip experience with AXA. If there is anything else we can do to help, our team will be available to assist you.
“AXA Assistance USA policy: PlatinumAXA rep. was cordial and informative when I called with a question prior to the trip.
Lorraine from MAReview Received: May 10, 2018Was this review helpful?1 out of 1 people found this review helpfulResponse from AXA Assistance USAThank you Lorraine! We are glad to hear that you had a great experience with our customer service team. We hope you have a great trip and if you have any other questions, our team will be here to help!
“AXA Assistance USA policy: PlatinumInteraction with customer service pre-departure, when I asked about claim procedure with doctors / hospitals overseas, was very positive. I felt I was talking to someone intelligent and knowledgeable.
Ralph from NJReview Received: May 7, 2018Was this review helpful?1 out of 1 people found this review helpfulResponse from AXA Assistance USAWe are so pleased that you found our pre-departure customer service experience to be very positive and helpful. We hope that you had a great trip and considering AXA for insuring any future trips. If you have any additional questions or require further assistance, do not hesitate to reach back out to the team!
“AXA Assistance USA policy: GoldThe website provides a very good general comparison chart between insurance. Filter selections are excellent, appropriate and useful. With the Squaremouth guarantee, Squaremouth has become my go to site for travel insurance.
Charles from COReview Received: April 27, 2018Was this review helpful?0 out of 1 people found this review helpful“AXA Assistance USA policy: SilverThe price was good and contracting went well. Fortunately , i did not need the service on this trip.
Kay from DEReview Received: April 16, 2018Was this review helpful?1 out of 2 people found this review helpful“AXA Assistance USA policy: GoldCustomer service was prompt and courteous. They provided the necessary forms which we are currently processing.
William from OHReview Received: April 3, 2018Was this review helpful?1 out of 2 people found this review helpfulResponse from AXA Assistance USAWe are happy to hear that you enjoyed your customer service experience and that they were able to provide you with the assistance you needed.
If you have any further questions, please do not hesitate to reach out to them again.“AXA Assistance USA policy: GoldWe are awaiting feedback on our claim made over a week ago.
David from MDReview Received: March 4, 2018Was this review helpful?0 out of 2 people found this review helpful“AXA Assistance USA policy: PlatinumMy experience is really bad with Axa and their agent who is dealing with the claim. They are not replying for many days and then they ask something which was already sent to them. My feeling is that the only intention now is to push out the date of claim payment. This is not something that I would expect from such a reputable organization. Will never by Axa insurance again.
Gabor from NYReview Received: February 20, 2018Was this review helpful?26 out of 27 people found this review helpfulReview Updated: 04/18/2018
The claim procedure was the worst customer experience of my life. The people who were handling the claim procedure were prolonging the process as long as they could. Their policy is to reply withing two weeks if they have any further question, otherwise the claim should be resolved. It happened several times that they asked some additional info 1-2 days before the end of the two weeks process, thus prolonging the whole thing. This went as far that at some point they started to ask for the same documents that I already sent them. To receive the money we paid for medical services abroad took more then 4 months. I was expecting something totally different from such a well known brand. I am seriously considering filing an official complaint against AXA at their supervising authority.