AXA Assistance Travel Insurance Reviews

AXA rep. was cordial and informative when I called with a question prior to the trip.

Interaction with customer service pre-departure, when I asked about claim procedure with doctors / hospitals overseas, was very positive. I felt I was talking to someone intelligent and knowledgeable.

The website provides a very good general comparison chart between insurance. Filter selections are excellent, appropriate and useful. With the Squaremouth guarantee, Squaremouth has become my go to site for travel insurance.

The price was good and contracting went well. Fortunately , i did not need the service on this trip.

Customer service was prompt and courteous. They provided the necessary forms which we are currently processing.

We are awaiting feedback on our claim made over a week ago.

My experience is really bad with Axa and their agent who is dealing with the claim. They are not replying for many days and then they ask something which was already sent to them. My feeling is that the only intention now is to push out the date of claim payment. This is not something that I would expect from such a reputable organization. Will never by Axa insurance again.

The cruise line cancelled the trip, so AXA refunded our premium in full.

Easy to use

When part of our trip was cancelled 2 weeks before our trip, AXA adjusted the coverage and the price immediately when notified of the partial cancellation.