AXA Assistance Travel Insurance Reviews
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Overview
AXA Assistance USA offers three comprehensive policies on Squaremouth, all underwritten by Nationwide Mutual Insurance Company. Their Platinum plan is the most popular and offers up to $250,000 in medical coverage along with the best baggage protection available on the marketplace.
See how AXA Assistance USA compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
AXA customers frequently mention the provider’s efficient customer service, especially when it comes to making pre-departure adjustments to a policy. However, some customers have voiced that the claims process takes too long and lacks transparency.
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“AXA Assistance USA policy: Silver
My claim is pending, but they were prompt t acknowledge the. Aterials I faxed to them and my telephone conversation wth them when I intiated the claim was very satisfactory.
Jack from MOReview Received: December 1, 2017Was this review helpful?0 out of 2 people found this review helpful“AXA Assistance USA policy: GoldGood service. Got the policy for piece of mind. Did not have to use
Michael from GAReview Received: November 24, 2017Was this review helpful?0 out of 1 people found this review helpful“AXA Assistance USA policy: SilverOnce this process of completing our claim is completed I will submit my feedback.
Sally from AZReview Received: November 22, 2017Was this review helpful?5 out of 5 people found this review helpfulReview Updated: 12/20/2017
The process was easier than I thought it would be. I only have one issue. I waited for contact at the month mark when I was told the claim would be finalized. When I reached out to them I was informed that the cancellation form from my travel agent was missing. I reviewed all my documents that I had sent via the postal service. It was sent along with many other documents and some how only this one was lost by them. I asked why had I not been contacted about this. This was the one and only document holding up the processing of my claim. The representative I spoke with could not answer my question. She said I needed to resend it and it would enter the review process again. I requested to speak with a supervisor. I was connected with a supervisor. He listened to my concerns and quickly resolved this issue. By days end I had confirmation my claim would be paid on full and a check in my hand with in 10 days. I was pleasantly surprised that that in fact occurred. I will purchase insurance through them again. Have a very Merry Christmas and a happy New Year.
“AXA Assistance USA policy: GoldWe are not sure who exactly we spoke with. We were in Argentina when we made the calls. We were hoping to file the claim with the airline ourselves, but they are not returning any correspondence with us. We are waiting on some information and then will file our claim.
thank you.
Ina b.
Ina from TNReview Received: November 22, 2017Was this review helpful?0 out of 1 people found this review helpful“AXA Assistance USA policy: GoldI had some questions about cancellation and emergency procedures as I was going to several areas that could be mildly risky (near Mt. Agung, etc.). The customer service rep was very patient as he walked me through contingency plans, what would or wouldn't be covered, and how to go about filing a claim if it were needed. Would definitely use again.
Erica from HIReview Received: November 6, 2017Was this review helpful?0 out of 1 people found this review helpful“AXA Assistance USA policy: SilverI filed a claim and it was received bytravelclaims@axa-assistance.us on Sep. 26, 2917. As of today I have not received any info about the.
I have a case number from AXA: axa25711764 *NS*
Please advise how to proceed with the claim. Your policy Number is 328039.
Thank you,
Ed baltzersenedward from COReview Received: November 5, 2017Was this review helpful?2 out of 3 people found this review helpfulResponse from AXA Assistance USAWe apologize for any difficulties you may have experienced in receiving an update on your claim. We have made a few calls and left voicemails trying to reach you. Please feel free to call us back at 1-855-327-1430 or email ustravel@axa-assistance.us to discuss your claim status and additional information we need to proceed.
“AXA Assistance USA policy: SilverI was told different information by two different agents. The policy was not what I expected regarding emergency services, as they were not very helpful during my emergency.
Pamela Van Ryswyk from ARReview Received: October 24, 2017Was this review helpful?0 out of 1 people found this review helpful“AXA Assistance USA policy: SilverGreat experience. using Square mouth was a very easy and simple process. AXA policy was very straight forward and answered pretrip question quickly.
Jeff from CAReview Received: October 9, 2017Was this review helpful?0 out of 1 people found this review helpful“AXA Assistance USA policy: SilverI had no issues
Gladys from INReview Received: October 8, 2017Was this review helpful?0 out of 1 people found this review helpful“AXA Assistance USA policy: GoldI have purchased more than one travel insurance package through SquareMouth and have have always received prompt, reliable service, and the type of policy I needed.
Betsy from WAReview Received: October 3, 2017Was this review helpful?0 out of 1 people found this review helpful