AXA Assistance Travel Insurance Reviews

Everyone nice informative helpful. The results of claim will be the final determinant of service.

Originally I insured myself for something I didn't need coverage for. I called to make a change just a day or 2 before we planned to leave and the change was made quickly. I was notified that the refund had occurred while I was in the first week of my trip.

Didn't need to use insurance, so my review doesn't help others

Apparently there is a huge difference between “interruption “ of a trip and “cancellation “ of a trip. The former pays $100 a day for 5 days max. The latter reimburses you for the costs you incur while trying to get restarted on your trip. Of course AXA wants to claim every trip is “interrupted “ and not “cancelled”.

I was in north east Argentina with confirmed flights back starting on a Tuesday. The flights were cancelled approximately 10 times in total over 3 days. I made it to Buenos Aries and a hotel. AXA continued attempting to get me on any flight to the USA. I paid for an extra day and meals in N.E. Argentina at a lodge and then 1 night in the LOI Hotel in BA plus 1 meal. I finally got home at midnight 3 days latter. I also incurred extra costs for a caregiver taking care of my wife (I did NOT claim those costs).

The flight I was placed on was confirmed at 2:20 am for a 7 am takeoff. I hired a driver and made to Aerolineas Argentine Airlines, Business Class or no seat, with 60 children under 7 whose parents ignored them for most of the flight. I got home from my CANCELLED TRIP and filed a detail claim. No response as of this morning.

My experience before my trip was good easy to find the insurance and felt fully covered when abroad.

My grandson became ill during a trip to Peru. We took him to a local clinic. To accomplish direct payment from axa to the clinic, we called and had the axa people speak directly to the doctor. After about 30 minutes of questioning by axa, they agreed to a guarantee of payment. Axa followed up with us re our grandson's condition. We believe payment has been made. We subsequently filed a claim for payment for the cost of the phone call, and have received notification that we will be paid. We have not yet received this payment.

I believe there should be a number to call collect from outside the US to avoid the need to file a claim. I believe the axa people spent an excessive amount of time questioning the doctor regarding his plan of treatment. We were fortunate that the doctor was extremely patient, although there was some communication difficulty because English was not his first language. If he is licensed in the country of treatment, the guarantee should not have been so intrusive. He could easily have demanded payment from us directly and left it to us to get reimbursed.

Despite the hassle, I feel the service provided by axa was very good and I would use them in the future for trip insurance.

Will use again and recommend.

I am completely disappointed in the extraordinary lack of response to my claim. The response time between emails and phone calls is unacceptable. My claim is still not complete.

I have been very pleased with your product. I have had a claim in the past and it was handled promptly. Your prices are competativer!

My experience with AXA Assistance USA was terrible. I submitted a well documented claim for close to $2,600 after a trip to Vietnam and Cambodia (trip was in February 2017, claim was submitted in March 2017). My original flight was canceled, causing me to have to buy three additional plane tickets, lose two days of the tour, and lose a nonrefundable night in a hotel. After much back and forth and much arguing and the people at AXA Assistance mincing words, I my final settlement was $400. I was traveling with 4 other people - they submitted exactly the same claim as mine to 2 different companies. They were all reimbursed IN FULL, and quite quickly. We all paid the same amount for our insurance.
These people were impossible to deal with. I was never allowed to talk to the same person twice. They were often reading from scripts to try to explain why they were denying my very clear claim. Why else do you buy travel insurance, if not to be reimbursed for extra expenses when things go wrong?
This company is despicable. If I could give them zero stars, I would.