AXA Assistance Travel Insurance Reviews

I am completely disappointed in the extraordinary lack of response to my claim. The response time between emails and phone calls is unacceptable. My claim is still not complete.

I have been very pleased with your product. I have had a claim in the past and it was handled promptly. Your prices are competativer!

My experience with AXA Assistance USA was terrible. I submitted a well documented claim for close to $2,600 after a trip to Vietnam and Cambodia (trip was in February 2017, claim was submitted in March 2017). My original flight was canceled, causing me to have to buy three additional plane tickets, lose two days of the tour, and lose a nonrefundable night in a hotel. After much back and forth and much arguing and the people at AXA Assistance mincing words, I my final settlement was $400. I was traveling with 4 other people - they submitted exactly the same claim as mine to 2 different companies. They were all reimbursed IN FULL, and quite quickly. We all paid the same amount for our insurance.
These people were impossible to deal with. I was never allowed to talk to the same person twice. They were often reading from scripts to try to explain why they were denying my very clear claim. Why else do you buy travel insurance, if not to be reimbursed for extra expenses when things go wrong?
This company is despicable. If I could give them zero stars, I would.

I contacted AXA Assistance to make some changes to my policy. The person I spoke with was very helpful. I received email confirmation from AXA a few hours after I spoke with the representative confirming the changes.

When we were told by the airline that our outbound flight had been cancelled, I contacted AXA to see if the trip interruption policy would cover emergency rebooking with a different airline. I was led to believe that would not be covered. I was unpleasantly surprised because this seemed like a crucial covered event. While the information from the airline turned out to be false in the end, and the flight was still there, this undermined my trust in AXA and I'm unlikely to buy their insurance policies in the future.

My daughter & I just returned from our first overseas vacation and deciding to use SquareMouth was the best decision we made, allowing me to relax and enjoy the cruise, knowing that we would be in good hands if needed. The process was a breeze, our agent was knowledgeable, patient, and helpful in all ways, answering both of our many questions and concerns--and all for an unbeatable price! As a Senior, this trip was a test in many ways for me--but I am anxious to spend more time traveling with family and friends in the near future, and SquareMouth is my direct " go-to" as the only insurance provider we will consider. They are AWESOME!

This is my second experience with AXA Assistance and I continue to be very pleased.

They had problems understanding my request and basics like my name and policy type
Had to repeat myself a lot

The agent on the phone was very helpful when our flight was cancelled. She sent a claim form but we have not filled it out yet as we are collecting data from the travel agency.