AXA Assistance Travel Insurance Reviews

Easy to sign up & reasonable price. Gave us tne extra security if something went wrong before and during trip.

was reassuring to have it and glad did not need it

Great insurance coverage, will use again for my next trip!

I was astonished at the ease of communication with an agent and his ongoing willingness to help us when my husband got sick on our honeymoon in Indonesia. After years of dealing with insurance companies in the US, I figured it would be a similar hassle (if not worse) while abroad. Instead the service was easy, and communication was clear and efficient. The agent helped me locate a clinic, contacted the clinic directly on our behalf, and within a couple of hours we had seen a doctor and were leaving with all the medicines we needed.
You hope you won't need to use insurance while traveling, but when we did, it helped us immensely.
I will never go on an extended trip without AXA insurance again!

We have used Squaremouth several years in a row; always great experience before, during, after the trip.

Filed several claims. No WiFi at the first "Airbnb" contrary to its advertisement. "AXA" rejected this claim. Will appeal it. No electricity at the second "Airbnb." The cost of securing new accommodations. Lost articles of clothing. One Doctor's visit. Still waiting on "AXA" for those. "AXA" is responsive. So is "Squaremouth".Will need "Squaremouth"'s help. My last resort is the California Insurance Regulator. I have been in contact with them. They stand ready to help.

First time I used travel insurance and did it all thru customer service. She was very patient with my questions and we are going to use them again next year

I enjoyed each employee I interacted with. I particularly appreciated the emails I received from them clarifying our talk and offering additional information.

none

I was given a choice of how to send my claim info to AXA. I chose email. As it turns out, their system is incapable of receiving large files but the sender gets nothing back. They told me on their end they get a notice saying an email was rejected. If I hadn't followed up I would never have found this out. They also somehow got someone else's info attached to my file. Bottom line: I sent my doc to them on Oct 21 and received a check on Feb 10. I should have had it in November. They need to not have email as an option or they need to upgrade their system to allow for large files. This caused me a lot of extra work and much worry during a time I was already dealing with disappointment and an illness. I do want to say that everyone I spoke to was very pleasant. I just wish the process was as pleasant.