Compare AXA Assistance USA Plans in Just A Few Simple Steps
AXA Assistance USA offers three comprehensive policies on Squaremouth, all underwritten by Nationwide Mutual Insurance Company. Their Platinum plan is the most popular and offers up to $250,000 in medical coverage along with the best baggage protection available on the marketplace.
See how AXA Assistance USA compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
AXA customers frequently mention the provider’s efficient customer service, especially when it comes to making pre-departure adjustments to a policy. However, some customers have voiced that the claims process takes too long and lacks transparency.
Great rate, easy to purchase - would recommend
We had planned a South African Safari to celebrate a milestone anniversary and my husband had to have emergency surgery requiring a lengthy recovery less than 3 weeks before our departure.
We notified all the parties with whom we had made reservations for the trip. We got documentation verifying all travel related expenses. We contacted AXA. We filed a claim submitting detailed information about our expenses related to the trip along with documentation of the health emergency from our medical providers. We were refunded the land portion of the trip in a timely manner. We did not receive the reimbursement for the air portion at that time, because, technically, we could use the tickets with a penalty (in this case $750 per person) within a year. We were not able to rebook the tickets and filed a claim for the full amount of the airline tickets and were reimbursed the full amount of the tickets.
Everything was handled professionally and without a hassle.
We would certainly insure with AXA on a future trip.
Thank you for the review. It can be quite disappointing to have to cancel what seemed to be an amazing trip but glad that your husband was ok after emergency surgery. We are happy to know your claims experience went well and hope that relieved at least a little of the anxiety regarding his emergency and recovery. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.
We had to cancel our trip because of a medical emergency-----filed a claim and are waiting for it to be processed. We will let you know.
Review Updated: 10/04/2016
The claim was handled efficiently and expediently. We shall definitely use AXA Assistance USA again for future travels.
Very professional. I became ill on my trip and had to cut it short by 2 weeks. I filed a claim and received very good service. I supplied all the paperwork that they had requested and received a positive answer from them.
I tried to cancel the policy within 24 hours because my travel agent purchased a policy that was cheaper. AXA charged me for covering me that day and I still don't have a refund!!
Thank you for posting a review.
We apologize for your negative experience.
A member of our Zero Complaint team contacted you to discuss this further.
Please contact us at 800-240-0369 if you have any questions, we are happy to help.
The first call I made was to inquire about specific coverage on the policy. I didn't have my policy in front of me, but wanted assistance. I was told that her computer was slow and waited for it to come up. Then I was told that she would check the coverage for me and send me an email with the coverage details. I never received an email. I called a second time and talked with an agent who was very helpful and answered all of my questions.
Easy process.
Thank you for the kind review! We are delighted to know you're happy with your service experience. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!
My claim was denied for "Trip Interruption" . I would never use this insurance again and I am skeptical about using your company as well.
Thank you for posting a review.
We apologize for your negative experience with AXA Assistance USA.
A member of our Zero Complaint team contacted you to discuss your claim further.
Please contact us at 800-240-0369 if you have any questions, we are happy to help.
waitng answer to claim filed
Thank you for your feedback. We appreciate your comments and continually use customer feedback to improve our products. We hope you will consider us again for future travel. We did receive your claims packet by Fedex on Friday Aug 22nd and confirmed receipt by email to you on Monday Aug 26th. Please feel free to call or email us with any questions.
Easy and fast.
Thank you for the kind review! We are delighted to know you're happy with your purchase and are covered in the event the unexpected occurs. We look forward to providing travel protection for all of your future endeavors!