AXA Assistance Travel Insurance Reviews

The AXA 24 x 7 service touted does not exist. I spent more than 20 minutes on hold during 7 calls from China over the from October 16-19th finally reaching them on the 3rd day. There is no option to leave a message. AXA was of NO assistance translating verbal or written Chinese to English, not in real time, nor in written emails. What translation they offered (weeks later) sounded like what I got from Google.

AXA was not available from the Xi'an China emergency room via cell phone. Later AXA asked if the doctor recommended leaving the tour to return home. I don't even think the doctor (who did a good job) ever understood that I was on a tour. He did put me in a splint, with two crutches, and told me that I could not put weight on the ankle for four weeks. That made touring impossible. The translator was my tour guide who gave me the basic interpretation, but was unable to translate medical terms. The translator told me, after the fact, that she did not mention the tour as she was afraid that the tour company would then have to pay for the treatment.

While I was in China. I reached AXA twice on my cell phone(P.S. Collect calls were impossible). They did one follow up call for which I had to leave my cell connected in roaming at great expense). The follow up call had no content, no diagnosis, no medical suggestions, no travel suggestions, nor had the Chinese Emergency room been contacted.

AXA was of no help making suggestions about policy coverage of changes and interruptions in travel plans. They did not inform me of the option to have a doctor travel to me to review my medical situation. AXA gave me suggestions for my injury that came almost word from word from WebMD. AXA offered no help in making evacuation plans. I would have to book my own vehicle, accommodations, airlines, and wheelchair assistance. They said that if I used the lowest cost methods to do something, then they might reimburse some of the costs once I got home if I had proper documentation of the injury (I had provided 100% all medical info to the days before this comment) . . .and guess what . . . if you don't speak Chinese, then there is no way to make those arrangements. I had local travel companies phone numbers for emergency purpose. . . they don't speak English and/or don't answer the phone. The hotel manager suggested calling the American Embassy located 700 miles away.

Once home, I filed a Trip Interruption claim on file with AXA. They offered no p[hone guidance on what might or might not be covered.

I would not recommend this policy to other travelers. If you are injured, then you are on-your-own. If you survive, then maybe you can claim some benefits. You will get NO help deciding how to best reduce the costs, to change travel plans, or to return home.

Unless you lose an arm or a leg...or miss your flight...your insurance is useless due to so many exclusions.

Will always use Squaremouth -- best rating and rates!

Yes
Medical and pet because we were involved in a car accident....hit in the rear of out car by a young female who was driving too close and had in restrained children in the car....also on her cell phone minutes prior to the accident. Almost no insurance. Driving her grandmothers car. Because she has had trouble getting insurance. I was injured and the force of the crash broke my drivers seat. 15000 damage to our car...hers was totaled.....pet because we could not get back and pick up out dog ....no rentals available.

The purchase and initial support in my case were very good.

Staff was very helpful

Very prompt communication. The claim is a luggage claim that is being filed currently. Will let you know how the claim process turns our. However, I have recommended at least 4 friends this past summer and one forthcoming that actually tood the policy from AXA Assistance

It was a comforting feeling just knowing that we would be covered in case of illness or injury that would have kept us from taking this "trip of a lifetime". Thanks.

I thought the experience was positive. No problems. I had the arrival date back in the USA one day off and that was quickly corrected.

Since I din't experience the claims depmt. I have nothing to evaluate.