Overview

Berkshire Hathaway offers four comprehensive policies on Squaremouth, all with an A++ rating from AM Best. Their LuxCare plan covers trip cancellations for trips costing up to $100,000 per traveler, making it a popular choice for those with expensive trips.

Trips Protected
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SINCE 2016
99,032
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AVG. MONTH
559
Total Reviews
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SINCE 2016
950
Detailed Rating
Customer Service Before Trip
4.37/5
Customer Service During Trip
3.77/5
Customer Service During Claim
4.08/5

See how Berkshire Hathaway Travel Protection compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.29 (950 reviews)

Berkshire Hathaway customers find customer service agents helpful and easy to reach. While the provider has an efficient claims process, some customers report frustration with the communication and clarity while waiting for reimbursement.

  • 5
    622
  • 4
    152
  • 3
    91
  • 2
    34
  • 1
    51
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  • Berkshire Hathaway Travel Protection policy: ExactCare Value

    I tried to file a claim for $650.00 for an African safari trip deposit. Untied Airlines cancelled my flight "due to the economic shift in the airline industry." I was turned down. I even submitted a letter from United Airlines stating it was their fault. I use travel insurance every year when I take a group of women on a trip. I have never attempted it until this year when through no fault of my own, I was cancelled out. I knew it was a long shot but I spent three months trying.

    MELLODIE from FL
    Review Received: October 29, 2021
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    49 out of 51 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    Berkshire Hathaway Travel Protection is easy to work with. The customer service was very helpful in guiding me on the steps to file a claim when it became necessary to cancel our trip. I will certainly use them again for travel insurance.

    Penny from CO
    Review Received: October 19, 2021
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    11 out of 12 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    Professional. Thorough. Timely.

    VICTORIA from NJ
    Review Received: October 18, 2021
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    5 out of 7 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Lite

    Very quick in an answering my questions and concerns.

    Americo from CA
    Review Received: October 18, 2021
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    4 out of 5 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    It was very difficult to get in touch with them when I had a question. Their customer service line had extremely long queues which was very frustrating.

    Jackie from PA
    Review Received: October 17, 2021
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    10 out of 11 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    Claim was handled quickly and efficiently. Pleasantly suprisied by how effortlessly it was to deal with BH.
    Thank you for your prfessional service

    PHILLIS from NY
    Review Received: October 13, 2021
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    9 out of 9 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    Susan from WI
    Review Received: October 12, 2021
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    6 out of 6 people found this review helpful

    Very easy to initiate a claim and upload the documents. While the $$ recevied for the delayed baggage didn't erase the stress of the occurance, it made me a beliver in travel insurance!

    Berkshire Hathaway Travel Protection policy: LuxuryCare

    Excellent and prompt pre-departure communication from Berkshire Hathaway. Very good choices and clear terms. Reasonably priced.

    Maria from MO
    Review Received: October 8, 2021
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    6 out of 9 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    Getting the claim on this policy was a lot more work than the claim I filed for myself.

    Terri from MN
    Review Received: October 3, 2021
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    13 out of 15 people found this review helpful

    Review Updated: 11/02/2021

    With the amount of information it took I won't be buying another travel protection plan for m y Grandson thru you. I have to use for myself as I got a credit. Can not figure out why mine was credited and his wasn't

    Berkshire Hathaway Travel Protection policy: LuxuryCare

    After a previous attempt with another company Berkshire Hathaway was quick and easy to use.
    Will use again in the future

    Sara S from TX
    Review Received: October 1, 2021
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    6 out of 8 people found this review helpful