Overview

Berkshire Hathaway offers four comprehensive policies on Squaremouth, all with an A++ rating from AM Best. Their LuxCare plan covers trip cancellations for trips costing up to $100,000 per traveler, making it a popular choice for those with expensive trips.

Trips Protected
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SINCE 2016
99,032
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AVG. MONTH
559
Total Reviews
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SINCE 2016
950
Detailed Rating
Customer Service Before Trip
4.37/5
Customer Service During Trip
3.77/5
Customer Service During Claim
4.08/5

See how Berkshire Hathaway Travel Protection compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.29 (950 reviews)

Berkshire Hathaway customers find customer service agents helpful and easy to reach. While the provider has an efficient claims process, some customers report frustration with the communication and clarity while waiting for reimbursement.

  • 5
    622
  • 4
    152
  • 3
    91
  • 2
    34
  • 1
    51
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  • Berkshire Hathaway Travel Protection policy: ExactCare Lite

    I needed to change our travel dates and doing so was easy and faster than I imagined it could be. This gave me a great deal of peace of mind on my trip! Squaremouth was recommended to me and I have already referred others.

    Jennifer from SC
    Review Received: September 27, 2021
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    4 out of 6 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    I thought I would be covered if the trip cancelled.
    But no, there are levels of what causes a trip to be cancelled.
    I thought I was protected.
    I will think twice before buying insurance again and wasting my money.

    Richard from CA
    Review Received: September 22, 2021
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    19 out of 20 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    The interaction with the medical department was excellent. But once they sent the paperwork to the claims department it's a disaster. They can't understand I went to see a friend and stayed in this house all the time. I don't need payment for hotels, airfare, excursions or anything like that. Only medical expenses. But they are taking forever to get back to me. They have also asked me for some of the same documents I already sent to the medical department. If they get back to me soon (it's been already a month), I will recommend this policy. Otherwise I won't.

    MILO from IL
    Review Received: September 21, 2021
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    16 out of 16 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    My claim was denied. The trip was canceled due to the civil unrest that was happening in SA along with the fact that Emirates had suspended travel to SA; this was the airline we were using.

    Glenn from MD
    Review Received: September 19, 2021
    Was this review helpful?
    37 out of 37 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    Filed claim 14 days ago. Still waiting to hear anything.

    Jim from NV
    Review Received: September 18, 2021
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    11 out of 12 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    When i asked my question to the agent they had very little knowledge

    Theodore from TX
    Review Received: September 13, 2021
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    10 out of 12 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    Filed claim via email, so far email response has been prompt. Waiting to hear response for approval.

    Stephen from CA
    Review Received: September 12, 2021
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    8 out of 10 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    Very helpful customer service, walked me through the next steps and quickly sent me follow-up email listing documentation necessary to file the claim.

    Shanna from NY
    Review Received: September 12, 2021
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    6 out of 7 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    Thought it was strange I had to call to name a beneficiary and not be able to enter it on line.

    Jeff from NY
    Review Received: September 5, 2021
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    5 out of 6 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    Requested a correction of the start date for the policy. Received an immediate response with the correction. Satisfied customer.

    Karen from AL
    Review Received: September 4, 2021
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    8 out of 8 people found this review helpful