Overview

Berkshire Hathaway offers four comprehensive policies on Squaremouth, all with an A++ rating from AM Best. Their LuxCare plan covers trip cancellations for trips costing up to $100,000 per traveler, making it a popular choice for those with expensive trips.

Trips Protected
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SINCE 2016
99,032
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AVG. MONTH
559
Total Reviews
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SINCE 2016
950
Detailed Rating
Customer Service Before Trip
4.37/5
Customer Service During Trip
3.77/5
Customer Service During Claim
4.08/5

See how Berkshire Hathaway Travel Protection compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.29 (950 reviews)

Berkshire Hathaway customers find customer service agents helpful and easy to reach. While the provider has an efficient claims process, some customers report frustration with the communication and clarity while waiting for reimbursement.

  • 5
    622
  • 4
    152
  • 3
    91
  • 2
    34
  • 1
    51
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  • Berkshire Hathaway Travel Protection policy: LuxuryCare

    No

    RW from OH
    Review Received: September 3, 2021
    Was this review helpful?
    2 out of 3 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    The policy terms and price combination met our requirements.

    Irina from PA
    Review Received: September 1, 2021
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    2 out of 4 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    Policy extended as trip needed to be rescheduled due to COVID. Berkshire made it easy to extend policy for another year to cover trip postponement

    David from MA
    Review Received: September 1, 2021
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    3 out of 3 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    Peter from CT
    Review Received: August 29, 2021
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    6 out of 6 people found this review helpful

    Ultimately they paid out but it is a slow process.
    It was 15 business days from submission and then if you amend/submit anything else it restarts another 15 business day timer.
    They should tighten these times up and also provide better communication.
    With that said, I would probably use them again.

    Berkshire Hathaway Travel Protection policy: LuxuryCare

    No issues. Easy to update policy based on longer or shorter trip.

    Shari from NY
    Review Received: August 27, 2021
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    3 out of 3 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    Berkshire Hathaway’s customer service was extremely helpful in guiding me through the steps I would need to complete for my claim.

    Kelly from GA
    Review Received: August 27, 2021
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    4 out of 6 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    BHTP promptly sent us our documents, recommended their app for use while out of the country, and emailed us just to touch base a few days before our departure. We fortunately did not have to use the insurance as everything went smoothly with our travel.

    Kathryn from NC
    Review Received: August 25, 2021
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    4 out of 6 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare Value

    They were overall really great, my claim didn't qualify though, it's a long story but my partner is the one who was taking care of me financially then became a victim of bank fraud. So they lost the majority of their money. I had to ask all my friends to get me an emergency flight back to the United States, which was quite pricey. My partner ended up homeless(but doing better now) and I am indebted to my friends. However, I think they had terms that since my partner wasn't covered by their policy that it doesn't qualify as a claim for my welfare during the trip. All I asked was that I get the money I used for the emergency ticket that I borrowed from my variety of friends who helped since it interrupted my trip.

    Leeandria from IL
    Review Received: August 24, 2021
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    2 out of 6 people found this review helpful
    Berkshire Hathaway Travel Protection policy: LuxuryCare

    Called and asked a pre-departure question with BH regarding increasing amount of our coverage. They were friendly and provided the information I needed. Plan to use BH again in the future.

    Rachel from FL
    Review Received: August 23, 2021
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    2 out of 3 people found this review helpful
    Berkshire Hathaway Travel Protection policy: ExactCare

    Coverage and pricing was very good. Agent knew my name when I called the day before leaving to add an extra night lodging! They were ready to receive calls from 2 other members traveling with me. We were all impressed with their personal touch! Thankfully, there was no need to make a claim.
    I would not hesitate to use BHTP again or to recommend them to other travelers!
    Lois from Md.

    Lois from MD
    Review Received: August 20, 2021
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    0 out of 1 people found this review helpful