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Trips Protected
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SINCE 2017
70
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AVG. MONTH
0
Total Reviews
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SINCE 2017
114
Detailed Rating
Customer Service Before Trip
4.25/5
Customer Service During Trip
3.26/5
Customer Service During Claim
2.88/5

See how Cat 70 compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.08 (114 reviews)
  • 5
    63
  • 4
    22
  • 3
    14
  • 2
    7
  • 1
    8
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  • Cat 70 policy: Travel Plan

    Unfortunatly due to severe back issues my doctor advised me not to take trip. Since I couldn;t walk without assisstance I felt it was in my best interest not to go Dr. Kent advised against it.

    Teresa from OR
    Review Received: January 1, 2025
    Was this review helpful?
    1 out of 1 people found this review helpful
    Cat 70 policy: Travel Plan

    Filed claim for a medical visit on ship. I am waiting for results of claim.

    Susan from FL
    Review Received: January 24, 2024
    Was this review helpful?
    7 out of 16 people found this review helpful
    Cat 70 policy: Travel Plan

    I did file a claim. Just mailed in all my paperwork.

    Elizabeth from AL
    Review Received: January 7, 2024
    Was this review helpful?
    2 out of 13 people found this review helpful
    Cat 70 policy: Travel Plan

    No complaints. All good. I have not begun to complete my claim. Hopefully, it, too, will be a positive experienced.

    Robert from WA
    Review Received: December 27, 2023
    Was this review helpful?
    2 out of 8 people found this review helpful
    Cat 70 policy: Travel Plan

    Very helpful with seeking medical attention for my wife while on cruise. Had to submit claim material piecemeal rather than all at once but still was able to process claim

    Philip from FL
    Review Received: December 10, 2023
    Was this review helpful?
    16 out of 19 people found this review helpful

    Review Updated: 01/07/2024

    Claim still had not been paid. Been 5 weeks since claim was submitted. I will not be using Square Mouth ever again. I am very dissatisfied.

    Cat 70 policy: Travel Plan

    Michele from CO
    Review Received: November 26, 2023
    Was this review helpful?
    7 out of 8 people found this review helpful

    I am VERY DISAPPOINTED, if not MAD at how slow my appeal has been processed. I filed an appeal March 25, 2024. NO RESPONSE AS YET EVEN THOUGH I PURCHASED A CANCEL FOR ANY REASON POLICY.

    We could argue about the ********* denial I first received re: cancelation of travel to Tel Aviv. I provided documentation to show when and why the tour was cancelled. The tour provider and Delta Airlines reimbursed me to a large degree. My claim is relatively miniscule compared to what I originally paid. You will still make money on me. And yet my simple appeal had taken 8 weeks. Not acceptable. I am happy to share my bad experience with all my traveling friends and social media followers.

    Cat 70 policy: Travel Plan

    LUALHATI from NV
    Review Received: November 5, 2023
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    13 out of 13 people found this review helpful

    It should be zero star. I filed a claim on 11/3/23 online. No reply, no email. I called and I was told I will be contacted by MAIL. At this time and age, Starr does not do email. WTF? The claim is for $289.75. I am so disappointed and will not buy insurance from them every again.

    Cat 70 policy: Travel Plan

    Answered all my questions.

    Mary from CA
    Review Received: October 15, 2023
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    2 out of 4 people found this review helpful
    Cat 70 policy: Travel Plan

    We didn’t have to use the policy, but found getting the policy online was easy.

    Michael from FL
    Review Received: September 29, 2023
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    0 out of 2 people found this review helpful
    Cat 70 policy: Travel Plan

    My preference would be to just provide the medical professional with a card and have them handle all the billing. I'm not sure why I need to fill out all the paperwork as I don't have direct access to the knowledge and data that the medical professionals who provided the service do.

    Ken from CA
    Review Received: August 31, 2023
    Was this review helpful?
    8 out of 10 people found this review helpful