Detour Travel Insurance Reviews
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Overview
Detour offers two comprehensive policies on Squaremouth that cater to the insurance needs of adventurers. Both plans, @the edge and @the edge+, cover travelers participating in a wide range of activities and feature strong financial protection for medical emergencies and evacuations.
See how Detour Insurance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Detour customers highlight the provider’s efficient claims process, with some getting claims settled faster than expected. Other travelers, however, report frustrations at the amount of supporting documentation requested when submitting a claim.
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“Detour Insurance policy: @the edge plus
The claims process was straightforward and pretty quick.
Joseph from MAReview Received: April 3, 2024Was this review helpful?1 out of 1 people found this review helpfulResponse from Detour InsuranceDear Joseph,
Thank you for making time to share your positive feedback surrounding Detour's straightforward claim process. We appreciate it. Happy to hear you had a good experience!“Detour Insurance policy: @the edge plusGary from LAReview Received: April 2, 2024Was this review helpful?1 out of 1 people found this review helpfulIt would have been a 5 star rating but the processor missed a receipt I'd provided. That precipitated an exchange of emails. But the problem was corrected and a full payment received. Otherwise the claims process is easy and payment is made quickly.
“Detour Insurance policy: @the edgeI like quick response from the team
Haiti Ag Innovations from FLReview Received: March 31, 2024Was this review helpful?1 out of 1 people found this review helpful“Detour Insurance policy: @the edgeCustomer service was great. They were friendly, knowledgeable and helpful. Great customer service experience!
Scott from OKReview Received: March 31, 2024Was this review helpful?2 out of 2 people found this review helpful“Detour Insurance policy: @the edgeWe had to cancel our trip due my wife having a heart attack. I submitted all documents as requested, and haven't heard a word from the company.
Scott from SCReview Received: March 30, 2024Was this review helpful?6 out of 6 people found this review helpful“Detour Insurance policy: @the edge plusI purchased but i did not use insurance because it was not necessary
Charles from TXReview Received: March 28, 2024Was this review helpful?0 out of 2 people found this review helpful“Detour Insurance policy: @the edge plusRodolfo from DEReview Received: March 27, 2024Was this review helpful?0 out of 0 people found this review helpfulClaim was processed and resolved quickly online.
“Detour Insurance policy: @the edgeSince I just filed my claim, I wouldn't be able to comment on the results of that claim. Although, I did receive an email acknowledging my claim was received. Hoping for a positive result and quick settlement.
Theresa from NJReview Received: March 12, 2024Was this review helpful?0 out of 0 people found this review helpful“Detour Insurance policy: @the edgeI spoke to a representative from Detour a few days ago. She said “The check is in the mail.” I haven’t received it yet. Stay tuned!
Dealing with Detour was a pleasant experience. Their staff was very knowledgeable and helpful.Jeanne from FLReview Received: March 10, 2024Was this review helpful?1 out of 1 people found this review helpfulResponse from Detour InsuranceHi Jeanne,
Thanks so much for taking time to share your pleasant experience. We are happy to help!“Detour Insurance policy: @the edge plusRichard from FLReview Received: March 3, 2024Was this review helpful?2 out of 2 people found this review helpfulMy claim was appropriately handled in a timely manner. After I submitted the additional documentation requested the process was completed quickly and I was fully reimbursed for my trip.