Compare Detour Insurance Plans in Just A Few Simple Steps
Detour offers two comprehensive policies on Squaremouth that cater to the insurance needs of adventurers. Both plans, @the edge and @the edge+, cover travelers participating in a wide range of activities and feature strong financial protection for medical emergencies and evacuations.
See how Detour Insurance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Detour customers highlight the provider’s efficient claims process, with some getting claims settled faster than expected. Other travelers, however, report frustrations at the amount of supporting documentation requested when submitting a claim.
Customer service was great. They were friendly, knowledgeable and helpful. Great customer service experience!
We had to cancel our trip due my wife having a heart attack. I submitted all documents as requested, and haven't heard a word from the company.
I purchased but i did not use insurance because it was not necessary
Claim was processed and resolved quickly online.
Since I just filed my claim, I wouldn't be able to comment on the results of that claim. Although, I did receive an email acknowledging my claim was received. Hoping for a positive result and quick settlement.
I spoke to a representative from Detour a few days ago. She said “The check is in the mail.” I haven’t received it yet. Stay tuned!
Dealing with Detour was a pleasant experience. Their staff was very knowledgeable and helpful.
Hi Jeanne,
Thanks so much for taking time to share your pleasant experience. We are happy to help!
My claim was appropriately handled in a timely manner. After I submitted the additional documentation requested the process was completed quickly and I was fully reimbursed for my trip.
Very prompt in processing claim submitted. Very short turn around time for refund on trip.
Hi Cheryl,
We are happy to hear that you experienced an efficient claim process. Thanks for taking time to share your positive feedback and satisfaction. We appreciate it!
Everyone was most helpful and was easy to understand the policy I chose.
Hi Kathleen,
Wonderful to hear it was a smooth process for you! We are always happy to help. Thanks for sharing your feedback.
Very efficient. Representative was very thorough when asking details of my trip in order to provide me with the best product.. I have used your company for other trips and will continue as well as recommend to other travelers.
Hi Karen,
We are pleased to hear of your positive experience with Detour. Thanks for making time to share your review and recommendation!